team dynamics Archives - Scrum Master Toolbox Podcast

Frederik Vannieuwenhuyse: The Road to Agile Success, How to Manage Organizational Change

In this episode, Frederik shares a story of organizational change and the challenges faced by Scrum teams. Despite working well at the team level, organizational-level issues hindered their progress. The lack of understanding and support from management regarding the benefits of agile methods was a key obstacle. Frederik provided tips such as identifying organizational pain points, creating conditions for team success, aligning objectives with strategic goals, and managing the project portfolio effectively. He emphasized the importance of serving the organization beyond the team level and understanding the structural dynamics at play. This episode shed light on the significance of addressing organizational challenges to foster successful agile transformations.

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About Frederik Vannieuwenhuyse

Frederik is a Certified Team and Enterprise Coach at the Scrum Alliance. He works and lives in Belgium. He is part of the company iLean. Frederik has worked as Scrum Master, Product Owner, and Agile Coach. He works with teams and leadership to improve collaboration, flow, and learning. Frederik co-organizes the XP Days Benelux conference – this year, in 2023, the conference has existed for 20 years. He is also a regular speaker at local and international conferences.

You can link with Frederik Vannieuwenhuyse on LinkedIn.

Frederik Vannieuwenhuyse: When collaboration fails in Agile teams, and what Scrum Masters can to about it

In this episode, Frederik shares a story about a software development team that self-destructed due to a lack of collaboration and issues with code quality. The team had differing opinions on code quality but failed to openly address the problem, leading to slow progress and frustration. Frederik provided tips such as visualizing the problem, having individual meetings with team members, and promoting feedback sharing. He facilitated a retrospective on communication using the “Stinky Fish Canvas” method and encouraged anonymous data collection to surface issues. The episode emphasized the importance of addressing code quality concerns, fostering collaboration, and creating a culture of open communication within teams.

Featured Book of the Week: Crucial Conversations: Tools for talking when the stakes are high by Grenny et al.

In this segment, Frederik discussed his favorite book, “Crucial Conversations: Tools for talking when the stakes are high” by Grenny et al. Frederik emphasizes its importance for collaboration with management and leadership. He highlighted that the book provides a model for conducting effective conversations and emphasized the need to continuously ensure a safe space within conversations. Frederik noted that the book offers valuable tools for structuring conversations and recommended using them to understand others’ thoughts and perspectives. Additionally, we also refer to a related book, “Crucial Accountability” by the same authors, which provides further insights on handling accountability in crucial conversations.

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About Frederik Vannieuwenhuyse

You can link with Frederik Vannieuwenhuyse on LinkedIn.

Kaisa Martiskainen: What are “15% solutions”? And how they engage the team for action after an Agile Retrospective

In this episode, Kaisa discusses her approach to measuring success in agile/scrum teams. While some people focus on metrics like sprint velocity, Kaisa prefers to survey the team to get a pulse on how they are doing. She also emphasizes the importance of paying attention to the bigger picture of the organization and using surveys to make decisions on how to improve as a scrum master. Kaisa recommends using different survey tools, such as the Scrum Culture Index (or the Squad Health Check), to assess the team’s agility and identify areas for improvement. She also highlights the importance of understanding the system in which the team operates and identifying and removing any problematic structures that may be hindering progress. Finally, Kaisa mentions the concept of “system’s intelligence,” which emphasizes the idea that structures produce behavior, and coaches the audience to identify systems and work towards removing any obstacles to team success.

Featured Retrospective Format for the Week: What are “15% solutions”, and how they engage the team for action after an Agile Retrospective

In this episode, Kaisa shared some tips on how to switch up the retrospective format to make it more interesting. She suggested using “strings” from Liberating Structures and also talked about the “15% solutions” structure where the team comes up with small solutions that don’t require extra resources. This encourages creativity and helps counteract the need to come up with a perfect solution. Kaisa emphasized the importance of being ready to progress in small steps.

In this episode Kaisa refers to a Liberating Structure String that includes the following elements:

1. 1. Impromptu Networking
  2. What, So What, Now What?
  3. TRIZ with nested 15% Solutions

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About Kaisa Martiskainen

Kaisa is an Agile coach working for a large multinational software company. Originally from Finland, her thirst for learning new things and passion for languages led her to live in Sweden, and Scotland before settling in Montreal, Canada. She is an avid Redditor who spends her free time reading, knitting, investing and playing with her two daughters.

You can link with Kaisa Martiskainen on LinkedIn.

Kaisa Martiskainen: Finding the right Agile process for a mixed development and DevOps Team

In this episode, Kaisa shares the experience of joining a big team that had developers and operations people working in scrum. The team was unhappy with the long meetings and the 2-week sprint cycle did not fit the repetitive operational tasks. Kaisa suggests using surveys to assess the situation, talking to the manager about the impact of scrum on operations, and seeking help from a mentor. She also emphasizes the importance of promoting a solution that is already coming out from the team instead of pushing for change. The episode highlights anti-patterns such as cramming different types of work into sprints and replacing Kanban with Scrum in an operations team without considering the impact on the team.

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About Kaisa Martiskainen

You can link with Kaisa Martiskainen on LinkedIn.

Kaisa Martiskainen: The danger of thinking you know the solution before involving customers, a case study for Agile teams

In this episode, Kaisa talks about a temporary team that was formed to solve a problem in their organization. The team was using monitoring tools that sent a lot of alerts, making it difficult for customer support to determine which alerts required action. Kaisa and her colleague wanted to try out Agile practices to address this issue.

However, one individual on the team almost destroyed it with their behavior. One person, who was an expert on the monitoring tool, sent a PowerPoint presentation with all the solutions without consulting with others. This person also declined meeting invitations and eventually left the company after becoming angry.

Kaisa highlights two anti-patterns: thinking we know the solution without involving the customer and pushing one’s own solutions without consulting with others. She also emphasizes the importance of changing the culture of action and including customer feedback. Ultimately, the team reached its goal after the problematic person left, and Kaisa learned the importance of involving everyone in the problem-solving process.

Featured Book of the Week: The Five Dysfunctions of a Team by Lencioni

Kaisa recommends the book “The Five Dysfunctions of a Team” by Lencioni as a helpful resource for understanding common issues that can arise in a team environment.

She also discusses the concept of System’s intelligence, introduced by Esa Saarinen (PDF Download), which emphasizes the importance of connecting engineering thinking with human sensitivity.

Kaisa also recommends “The Coaching Habit” by Michael Bungay as a book that has helped her avoid an anti-pattern where her knee-jerk reaction is to immediately help someone without allowing the person to help themselves. The book provides seven questions that every coach should ask, which help to increase precision and effectiveness and allow others to take more responsibility. By asking these questions, sometimes people realize they do not need Kaisa’s help. This allows her to avoid being overly involved and helps people become more self-sufficient.

Transform Your Agile Teams with Hard-Earned Lessons from Super-Experienced Scrum Masters

About Kaisa Martiskainen

You can link with Kaisa Martiskainen on LinkedIn.