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What you need to learn about being a Scrum Master, but will never get from a CSM course

No matter how many courses you attend, there are things that, as a Scrum Masters, you only really learn the important lessons on the field. Doing the work.

One of the reasons I don’t think certification courses are enough for Scrum Masters that certifications courses very often focus on the rules and regulations of the job, but not on the problems, the hardships and the obstacles we face, day-in, day-out when we try to do a good work as a Scrum Master.

So, what can we do when courses aren’t enough? Read on!

Continue reading What you need to learn about being a Scrum Master, but will never get from a CSM course

Tom Baldwin: When the Stand-Up Turns Into Chaos, Conflict, Care, and Change for Agile Teams

In a gripping episode with Tom, we talk about the chaos of a stand-up gone wrong, spotlighting how personal tensions can reflect deeper process issues. Tom recounts a fiery disagreement between developers, stemming from a pressured environment, and how it led to a transformative shift in team dynamics and location. We talk about how Scrum Masters can navigate through conflicts, focusing on psychological insights and team unity. Key takeaways include the importance of 1-on-1 chats, understanding triggers, and collective decision-making, all while referencing seminal works like Deming’s 14 principles for management and Lencioni’s “The Five Dysfunctions of a Team.

The inspiring story of how a failing hospital turned things around with Agile and Lean

Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story – How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.

About Tom Baldwin

Tom is a Lean-Agile Coach & Scrum Master, who is trying to solve the problem that it has been more than 20 years since the Agile Manifesto, but Business Agility is still not the norm. Tom is currently writing “Production line for the mind: The Practicing Principle”, with the idea of making agility simple to understand & to implement – and not just for software.

You can link with Tom Baldwin on LinkedIn.

Jörn Hendrik Ast: Leading with Heart, Empathy and Vision for Product Owners

The Great Product Owner: Leading with Heart, Empathy and Vision for PO’s

In this segment, we explore the story of a Product Owner who exemplifies leadership, empathy, and the ability to inspire and unite a team. This episode showcases the qualities that make a Product Owner truly exceptional, from active listening and feedback to fostering a culture of openness and adaptability. It’s a narrative that illuminates the path to greatness in product ownership, setting a standard for others to follow.

The Bad Product Owner: The Facade of Busyness, And How it Burns Out Agile Teams

In this segment, Jörn shares the saga of a Product Owner whose quest for significance led to turmoil and team burnout. He tells the story of misplaced priorities and the destructive path of a PO favouring appearing busy over being effective. It’s a cautionary tale that probes into the anti-patterns plaguing product ownership and the strategies to recover from, or avoid those anti-patterns in our teams.

The Ultimate Guide to Supporting Product Owners as a Scrum Master

Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.

About Jörn Hendrik Ask

Jörn Hendrik Ast, founded of New Work Heroes in 2018. He is an entrepreneur, podcaster, and author dedicated to innovating work through team collaboration, leadership, and personal development. He is coaching teams, producing podcast episodes, and continues to create impactful learning formats and books.

You can link with Jörn Hendrik Ask on LinkedIn and connect with Jörn Hendrik Ask on Threads.

Jörn Hendrik Ast: Self-Sustaining Agile Teams, The Art of Letting Go For Scrum Masters

Jörn Hendrik defines success for Scrum Masters as reaching a point where the team can self-sustain, appreciating the Scrum Master’s guidance but also be ready to venture forward independently. This episode explores the dynamics of trust, autonomy, and the subtle art of knowing when to step back. How does one cultivate a team’s capability to navigate challenges without constant oversight?

Featured Retrospective Format for the Week: Keep/Drop/Try, and Creating Space For Conversation to Flourish

Discover the power of the Keep/Drop/Try retrospective with Jörn. He shares how we can use that format to create a space where emotions and conversations can flourish, fostering trust within teams. Learn how focusing on individual, team, and organizational layers can unearth emotions and enhance psychological safety. It’s a guide to nurturing openness and trust, essential for any team aiming to thrive in today’s corporate landscape.

How can I, as a Scrum Master, supercharge my facilitation?

Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!

About Jörn Hendrik Ask

Jörn Hendrik Ast, founded of New Work Heroes in 2018. He is an entrepreneur, podcaster, and author dedicated to innovating work through team collaboration, leadership, and personal development. He is coaching teams, producing podcast episodes, and continues to create impactful learning formats and books.

You can link with Jörn Hendrik Ask on LinkedIn and connect with Jörn Hendrik Ask on Threads.

Jörn Hendrik Ast: Building An Agile Framework for Construction Projects

Join Jörn as he shares his pioneering Agile Model for Construction projects. He shares how he applied scrum principles to the engineering realm of a large-scale construction project. This episode unfolds the creation of a working model that harmonizes Agile with the construction industry’s unique demands, showcasing the versatility and impact of Agile methodologies beyond software development. How does one adapt Agile to new territories, and what lessons can the construction industry teach us about Agile’s universal applicability? Listen to find out!

Want to Improve Your Change Management Results? Discover the Lean Change Management Approach Today!

As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.

About Jörn Hendrik Ask

Jörn Hendrik Ast, founded of New Work Heroes in 2018. He is an entrepreneur, podcaster, and author dedicated to innovating work through team collaboration, leadership, and personal development. He is coaching teams, producing podcast episodes, and continues to create impactful learning formats and books.

You can link with Jörn Hendrik Ask on LinkedIn and connect with Jörn Hendrik Ask on Threads.

Jörn Hendrik Ast: The Double-Edged Sword of Commitment, An Agile Team’s Journey Through Innovation and Despair

Jörn Hendrik recounts a sobering team story centered around the development and eventual discontinuation of a seemingly promising app. This episode sheds light on the dangers of commitment without flexibility, the value of listening to feedback, and the importance of recognizing when to pivot. It’s a tale of commitment, disillusionment, and the hard-earned wisdom that sometimes, stopping is part of the journey to success.

Featured Book of the Week: Fearless Organization by Amy Edmondson

Dive into Amy Edmondson’s “Fearless Organization” with Jörn as he shares how this seminal work on psychological safety reshaped his approach to team management and workshop organization. This segment, explores the transformative power of psychological safety in the workplace, underpinned by practical insights from Jörn’s experience. Discover how breaking the silence on issues can propel teams towards better collaboration, innovation, and success. A must-listen for anyone looking to foster an environment where every voice is heard and valued.

Transform Your Agile Teams with Hard-Earned Lessons from Super-Experienced Scrum Masters

Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches – Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!

About Jörn Hendrik Ask

Jörn Hendrik Ast, founded of New Work Heroes in 2018. He is an entrepreneur, podcaster, and author dedicated to innovating work through team collaboration, leadership, and personal development. He is coaching teams, producing podcast episodes, and continues to create impactful learning formats and books.

You can link with Jörn Hendrik Ask on LinkedIn and connect with Jörn Hendrik Ask on Threads.

Get These Valuable Lessons Today!
Down-to-earth, hard-earned Scrum Masters lessons and the Tips from the Trenches e-book table of contents, delivered by email
Enter e-mail to download a clickable PO Cheat Sheet
This handy Coach Your PO cheat-sheet includes questions to help you define the problem, and links to handy, easy techniques to help you coach your Product Owner
Enter e-mail to download a clickable PO Cheat Sheet
This handy Coach Your PO cheat-sheet includes questions to help you define the problem, and links to handy, easy techniques to help you coach your Product Owner
Enter e-mail to download a checklist to help your PO manage their time
This simple checklist and calendar handout, with a coaching article will help you define the minimum enagement your PO must have with the team
Enter e-mail to download a checklist to help your PO manage their time
This simple checklist and calendar handout, with a coaching article will help you define the minimum enagement your PO must have with the team
Internal Conference
Checklist
Internal Conference
Checklist
Download a detailed How-To to help measure success for your team
Motivate your team with the right metrics, and the right way to visualize and track them. Marcus presents a detailed How-To document based on his experience at The Bungsu Hospital
Download a detailed How-To to help measure success for your team
Read about Visualization and TRANSFORM The way your team works
A moving story of how work at the Bungsu Hospital was transformed by a simple tool that you can use to help your team.
Read about Visualization and TRANSFORM The way your team works
FREE QUIZ - What's Your Scrum Master Superpower:
(Please join the waitlist to be notified first when this quiz is ready for you).
Unlock Your Leadership Potential & Help Your Team Reach Their Potential
FREE QUIZ - What's Your Scrum Master Superpower:
Unlock Your Leadership Potential & Help Your Team Reach Their Potential (Please join the waitlist to be notified first when this quiz is ready for you).