psychological safety Archives - Scrum Master Toolbox Podcast

Tom Siebeneicher: The Art of Facilitating Agile Teams Through Conflict, A Coaching Journey

In this episode, Tom reflects on his experience as an Agile coach overseeing multiple Scrum teams. Initially observing signs of stress, he attempted a collective retrospective to address concerns. However, when it faltered, he realized that the team was struggling with deeper issues. Notably, key team members struggled to collaborate, leading to discomfort and communication blockers. Tom’s hesitation to engage directly with these team members impacted the team’s cohesion. He emphasizes the importance of fostering a safe environment for open dialogue and encourages connecting with the people in the team to enhance coaching effectiveness. Tom also shares some of the pivotal moments that influenced his coaching journey.

The inspiring story of how a failing hospital turned things around with Agile and Lean

Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story – How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.

About Tom Siebeneicher

Tom is an engaging speaker, who has delivered presentations at conferences like the Atos DREAM Conference, the Agile Leadership Day, and TED XKE by Xebia. Their enthusiasm for discussing Agile is evident in those talks.

You can link with .

Cynthia Kracmer: When is a Scrum Master No Longer Needed? Tips for Measuring Agile Team Self-Sufficiency

In this episode, Cynthia discusses the need to assess whether a Scrum Master is still necessary for a team that has become self-sufficient. She discusses several contributing factors to determine if a team is ready to work without a Scrum Master, such as clarity of purpose and roles, the ability to articulate value delivered to clients, readiness to address risks, and the team’s commitment to reflection and learning. The importance of observing team behavior and identifying patterns of self-sufficiency is emphasized. The episode also provides tips to identify if the team is ready, such as observing how team members act during meetings and if everyone is part of the conversation.

Featured Retrospective Format for the Week: Being mindful of people, a key skill for Scrum Masters facilitating Agile Retrospectives

In this segment, Cynthia emphasizes the importance of starting by recognizing people and their contributions to the team. Ice breakers can be especially useful for new teams. The retrospective should include a gratefulness theme, a discussion on what is working well, what is not working, and what actions the team will take moving forward. Cynthia suggests making the retrospective a ritual and helping team members disconnect from other priorities and their busy schedules.

As a scrum master, it’s important to show there is a process with several questions planned for the session, while also keeping track of time to ensure the retro finishes on time. It’s crucial to create a psychologically safe space and be mindful of what topics are appropriate to discuss with the team.

How can I, as a Scrum Master, supercharge my facilitation?

Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!

About Cynthia Kracmer

Cynthia Kracmer is a Business Transformation & Human Capital Managing Consultant passionate about creating innovative, stimulating and ‘healthy’ organizations for people. She is Agile agnostic, and has worked as a Scrum master, agile coach and agile transformation lead in the Life Sciences area. She loves singing, traveling (she’s been to 63 countries), cycling and running.

Connect with Cynthia Kracmer on LinkedIn.

Harri Tunturivuori: Success is Fostering a Culture of Continuous Improvement as a Scrum Master

In the episode with Harri we learn that success is all about helping the team to deliver a high-quality product and fostering a culture of continuous improvement. To achieve this, he believes that investing in psychological safety and leading by example are critical. Additionally, ensuring that team members feel heard, investing in soft skills, and promoting a sense of belonging are all key factors. Harri recommends using journey lines and other techniques to help team members know more about each other, particularly when the team is distributed, which can make it harder to achieve these goals.

Featured Retrospective Format for the Week: Lean Coffee

In this segment, Harri shared their favorite retrospective format, which is Lean Coffee. Harri highlights the importance of having multiple retrospective formats to adapt to different team situations and keep things fresh. The guest personally enjoyed Lean Coffee for its conversational focus, allowing for in-depth discussions on topics compared to other formats.

How can I, as a Scrum Master, supercharge my facilitation?

About Harri Tunturivuori

Harri is an experienced leader, Scrum Master, and Agile Coach who was introduced to the world of agile software development in 2010. Since then, Harri has had the pleasure of leading great agile teams in various forms.

Harri enjoys working in a fun environment where there is room for innovation, and Harri is driven by the challenge of growing a group of good people into a great team.

You can link with Harri Tunturivuori on LinkedIn.

Meena Venkataraman: Building Psychological Safety, lessons from helping an Agile team to share interpersonal feedback

In this segment, Meena shares her experience coaching a team that struggled to take off and was stuck in a cycle. Despite being nice to each other during scrum events, team members were not sharing feedback with each other, and psychological safety was not present in the team. Meena stresses the importance of having hard conversations and discussing the interpersonal topics in the team, and she suggests that teams should have the necessary tools to talk about difficult topics.

By highlighting the value that a team coach can bring to a team, Meena emphasizes the importance of psychological safety and how it plays a crucial role in team dynamics. She suggests that teams should be aware of the small things that can become big things and make sure that they are having hard conversations to address interpersonal issues. Ultimately, Meena’s experience coaching this team shows that building a successful team is not just about being nice to each other but also about creating a culture of openness, trust, and psychological safety.

We also discuss how using approaches such as non-violent communication can help the Scrum Master create an open environment that is also psychologically safe.

Featured Book of the Week: Sooner Safer Happier, by Jonathan Smart

In this segment, Meena Venkataraman recommends the book “Sooner Safer Happier: Antipatterns and Patterns for Business Agility” by Jonathan Smart as a valuable resource for scrum masters. She notes that as a scrum master, it’s important to have a holistic view of agile and to be “T-Shaped” – understanding the various facets of product development. Meena highlights that the book brings the 12 principles of agile to life and is a resource she refers to often.

Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches – Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!

About Meena Venkataraman

Meena is an Agile & Lean coach who helps organizations and teams transition to Agile ways of working. She is passionate about the neuroscience behind team dynamics and is interested in organizational design and the application of Agile principles across different business domains. Meena enjoys speaking at conferences and is an avid learner.

You can link with Meena Venkataraman on LinkedIn.

Nousheen Manzoor: Reflecting on success for a Scrum Master, without getting stuck on velocity as a metric

Velocity can be a tempting metric for Scrum Masters to follow, but that’s no measure of success as Nousheen reminds us. In this segment, we talk about how important it is to create an environment where the team itself can work on improving their performance, and how to include 3rd party (e.g. a client) feedback in your own assessment as a Scrum Master.

Featured Retrospective Format for the Week: The WADE Matrix, a great retrospective for the end of a tough project

In this segment, we talk about the WADE Matrix retrospective format, which can be used as an in depth reflection and a closure technique for a project that just ended. In this segment, we also talk about some techniques you can use to help a team create a lot of ideas in a retrospective, even if they are usually silent.

About Nousheen Manzoor

Nousheen believes that the future of leadership is kindness and empathy, and the same goes for any role which involves individuals and teams, like the Scrum Master role!

You can link with Nousheen Manzoor on LinkedIn.