As Scrum Masters we are constantly facing a changing environment. Every Scrum Master needs to learn about change, change methods and tools that work in practice. In this episode we dive deep into the change approach that Mike Burrows developed based on his experience as a coach and leader in the software industry.
Marcus is the author of Salvation: The Bungsu Story, a book we here at the Scrum Master Toolbox Podcast are helping to publish. This book is inspiring, and will definitely move you to action.
In this episode, we discuss some of the many techniques Marcus used in Indonesia while he was helping the team at The Bungsu Hospital literally save the hospital from bankruptcy. And that’s not an over-statement!
Click to liste to the interview and read more about the topics of this episode.
Work life is a serious thing. We spend (at least) one-third of our time awake at work, and in some cases much more time than what we spend with our families most days of the year.
Now imagine what would happen if your work would be falling apart. You have too much work, and are being constanly interrupted. Your authority and ability to contribute is undermined. And on top of it your place of work is literally crumbling: the roof collapsed and what is left is being innudated by dirty water that runs off from the roof’s debri.
Meet Ibu Elsye! Ibu Elsye is the lady dressed in black in the picture or “Mrs.” Elsye if you don’t speak Indonesian ;).
She’s General Manager of a hospital, Rumah Sakit Bungsu (aka The Bungsu), that Marcus Hammarberg helped, in Indonesia. General Manager; what is that, in a hospital? I’m happy you asked: basically she’s in charge of everything that is not health care. Food, laundry, maintenance, security staff, drivers … you name it.
In The Bungsu, if you need something fixed – go to Ibu Elsye.
But Ibu Elsye’s work life was not going very well…
When Marcus Hammaberg first started to work with the Bungsu hospital they were in a devastating situation. Their finances were on a bottom low after years of decline of patients visiting, their operational permit had not been renewed and they were operating on a probation, the staff was disengaged and blasé … oh, that’s right – the roof of the entire second floor had collapsed.
Tom and Mary Poppendieck have authored several books over the years about what needs to change in how we develop software to be able to meet the demands of the market, competition, and the growth in complexity of technology businesses. A recurring pattern they have witnessed is that people keep trying to discover a “silver bullet”. We explore why that is a bad idea and some of the changes in product development that make it an impossible quest.
Read on for the details, and all the links shared during the show.
Product Owners have an impossible job! I know, I’ve been a Product Owner. And even worse, a Product Manager transitioning to Product Owner! And even worse! I was also the Project Manager. Geeez! When I look back I am amazed I survived that phase of my career.
Here’s the kicker, that was the best time of my Agile adoption journey. I got to see my ideas come to life so quickly! And have a concrete business impact (the product we delivered went on to generate 10 Million Eur in sales a little over 3 years).
My Product Owner journey towards Agile was not easy! Let me tell you how I survived that stressful time, and lived on to learn a lot from the experience.
What is the problem we are actually trying to fix? This is not an easy question. We are programmed to jump to conclusions. Many of us are biased towards action but forget to check if our actions are working. All of this leads us sometimes to focus on symptoms. Ruben tells us such a story and how he finally tracked down the real problem that needed fixing.
About Ruben Sadoyan
Ruben has played many different roles in his career. Agile Coach, Team Engineer, Scrum Master with IT Project Management and Software Development background are just some of those. He’s also been an Account executive with software/web development roots and business development, experienced in team and client relationship management.
He’s also launched a startup named Internet Company and has more than 15 years experience in IT. He describes himself as Focused on constant improvement and self-education. Result driven, able to lead in a Lean way, identify root causes and gradually improve teams to make results happen.
We very often focus on the process of Scrum, but forget the importance of the “why”. Why are we working on the items we are working on? Why are we working the way we are? This return to the why, every sprint using the Sprint Goal metaphor is one of the tools we discover in this episode.
In this Episode we mention the book Start with Why by Simon Sinek.
About Angel Medinilla
Ángel Medinilla (Spain, 1973) has 18+ years working experience in the ICT market. In 2007 he started his own Agile Consulting firm. Today, Proyectalis is considered the leading Agile consulting and coaching company in Spain, and one of the most well-known in Europe and Latin America,
He is a regular speaker at Agile conferences all over the world
He is the author of Agile Management (Springer) and “Agile Kaizen: Continuous Improvement Far Beyond Retrospectives’ (Springer). He also contributed to Beyond Agile: Stories of Agile Transformations, (Modus Cooperandi).
In 2015 he co-founded Improvement21, whose goal is to bring the continuous improvement habit to all kind of organizations in order to create better cultures, teams, processes and products.
You can connect with Angel Medinilla on LinkedIn, and contact Angel Medinilla on Twitter.
The role of the Scrum Master is not the same as the team’s role. The team is there to grow the product, and the Scrum Master is there to grow the team. These may be complementary roles, but they are not the same. Angel explains why this distinction is important and how that matters to define success. We also discuss one of Angel’s favorite books: Lyssa Adkins’ Coaching Agile Teams.
About Angel Diaz-Maroto
Angel is a seasoned and very energetic Agile coach and a frequent speaker at international conferences and Agile events in Europe and America. He is Certified Scrum Coach. Currently he is member of Agilar, one of the leading Agile coaching firms in Europe and Latin-America.
He is now at Agilar, but before he was the leader at one of the biggest Agile transformations in europe, including business and IT at the Spanish branch of a multinational bank (ING). He lead the transformation from the trenches and starting from scratch. He as more than 15 years of experience in many different roles and is a professor at ESNE (University School of design, innovation & technology).
You can link up with Angel Diaz-Maroto on LinkedIn and connect with Angel Diaz-Maroto on Twitter.