How to build trust with clients and stakeholders while getting what you deserve for your work: a story about trust

This is a guest blog post by Jacopo Romei. Author of Extreme Contracts, a book about how to build trust, and deliver value without traditional contracts.

How to build trust with clients and stakeholders while getting what you deserve for your work: a story about trust

Over the last ten years, I’ve experienced the direct impact of lack of trust in vendor-buyer and even colleague-colleague relationships. I’ve come to find that it is the main reason why collaborations in knowledge work fail.

I’ve tried to fix that in my own work as an independent consultant and when working with other colleagues. That’s why I ended up experimenting with a new type of agreements which are optimized for trust building. This experimentation resulted in a set of principles that I call Extreme Contracts. Now, all my customers and I use this approach to shape our collaboration and they have started using Extreme Contracts also with their customers.

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BONUS: Tim Ottinger on practical ways to enable psychological safety: The Trust Transaction

Psychological safety has been claimed to impact greatly the productivity and well being of teams. Building trust is how we reach psychological safety, but trust is a touchy topic for teams. Scrum Masters try to build trust between team members, with stakeholders, with other teams, with the Product Owner. Trust maybe one of the critical ingredients that allows collaboration to emerge. But how do we build trust? How do we learn what works, and what doesn’t when building trust?

Tim Ottinger shares his learning in this BONUS episode on trust, with a very practical approach, just like we like it here on the podcast.

Read on for the details on the Trust Transaction…

Continue reading BONUS: Tim Ottinger on practical ways to enable psychological safety: The Trust Transaction

Gil Zilberfeld advises: as a Scrum Master check your Ego at the door

Working as a Scrum Master requires a healthy dose of humility, and this is what Gil learned in this story. This lead to him learning about the importance of gaining trust, and also how to do it! He shares with us some practices on how to gain trust in teams that have a hard time trusting.

About Gil Zilberfeld

For over 20 years, Gil has developed, tested, managed and designed software products. He’s gone through failures and successes, in different types of projects and companies.
He has trained and coached developers how to write tests for their untestable code. He has worked with testers on complex applications and with very tight deadlines. He’s helped release products that fit customer needs, by testing the waters, and getting their feedback integrated. He has implemented agile, kanban and lean principles and adapted them to fit teams better.
You can link up with Gil Zilberfeld on LinkedIn, or find Gil Zilberfeld on Twitter.
Gil is writing a book on Unit Testing. Check it out.

Saravana Bharathi explains how lack of trust can easily destroy a team

Trust is a fundamental ingredient to high performing teams, and the lack of trust can lead a team to self-destruct. Saravana tells us a story of a team that disintegrated because of the lack of trust in each other, and by the stakeholder towards the team.
We also discuss the symptoms of that lack of trust to help you detect that problem in the teams you work with.

About Saravana Bharathi

Saravana started, a site dedicated to sharing better ways to develop software. His goal: to inspire other to share their ideas and experiences as well 🙂 Which is exactly what we do here on the podcast.
Saravana is a seasoned software development professional with over 15 years of experience in Aerospace, Banking and Insurance domains.
You can find Saravana Bharathi on twitter, and link with Saravana Bharathi on Linkedin.

Wayde Stallmann explains how lack of trust destroys your team

Lack of trust destroys your team. That we all know, but Wayde shares how that phenomenon affected one team he worked with, and some antidotes to that process. In this episode we also mention a book dedicated to highly functioning teams: Patrick Lencioni’s The Advantage, and share 2 games you can play with your team to grow trust

About Wayde Stallmann

Wayde is an Agile coach with He is interested in helping teams improve using the same techniques that Improv theater teams use to develop Great Team Players.
You can connect with Wayde Stallmann on twitter, or link with Wayde Stallmann on LinkedIn. Or email Wayde Stallmann at

Steve Hoyler on how the Product Owner is a key part of the Scrum team

Many teams will consider their Product Owner a “chicken”, but the Product Owner is a key part of the Scrum team, and Steve explains why – a very important insight for all Scrum teams. Steve also refers to a method of collaboration that is known as #MobProgramming, and how to learn to trust each other in a Scrum team.

About Steve Hoyler

Steve Holyer serves as advocate, trainer and mentor for companies looking for a better ways of working, using Agile practices in a productive, fulfilling, and fun way.
He learned his craft serving as a Scrum Master with multiple teams and organisations, so he knows how to change an organisation from the inside. Steve now serves as an indie-label Agile Coach-for-Hire. He’s passion lies with coaching managers and teams to find ways to do software better.
You can contact Steve Hoyler on twitter, and find Steve Hoyler on LinkedIn. For more, check his Lift Off workshop.

Henrik MĂĄrtensson on how he got people to jump off a cliff, literally

Can you build trust with your team to the point they jump off a cliff with you? Henrik did! Henrik discusses how to create an environment where the team feels safe enough to do extremely dangerous things, but be completely secure that they are safe.

About Henrik MĂĄrtensson

scrum_master_toolbox_podcast_Andy_Deighton If there is one word summing up Henrik MĂĄrtensson, it is “curious”. Henrik is a systems thinker, strategy methodologist, process improvement consultant, project manager, author, and trick photographer. In 2014 he built a network organisation for photography and media production from scratch, to more than 200 people. He is kind to strangers, but has made friends dive off cliffs.
You can follow Henrik Mårtensson on Twitter and read Henrik Måretensson’s blog where he shares his ideas and breakthroughs in the field of Agile, Theory of Constraints and management in general.