user stories Archives - Scrum Master Toolbox Podcast

Andrew Mitchell: Communication, and Empowering Engineers, Two Product Owner Superpowers

The Great Product Owner: Marty Cagan’s Influence, Inspiring Excellence in Product Ownership

In this segment, Andrew emphasizes the importance of moving POs out of engineering and into the business to better understand business needs. Inspired by Marty Cagan’s book “Inspired”, this great PO excelled in writing effective stories and facilitated closer collaboration between developers and customers. They viewed the engineers’ involvement with customers as a helpful aid rather than a threat. This shift toward self-management empowered the team and enabled faster delivery of products. A great PO plays a crucial role in fostering collaboration, understanding business requirements, and driving successful outcomes.

The Bad Product Owner: The PO that could not communicate requirements effectively, and what to do about it

In this segment, Andrew discusses the challenges that arise from having a bad Product Owner (PO). These POs excel in discovery but struggle to communicate effectively with the team, leading to frustration and a lack of trust. Andrew suggests coaching the POs in writing clear stories and focusing on value and prioritization. Interrupting the team’s work is another issue to avoid. He emphasizes the importance of well-defined acceptance criteria in stories. Andrew also notes that problems with bad POs often stem from organizational issues rather than individual skills. Bringing the team closer to the discovery work can help address these challenges effectively.

The Ultimate Guide to Supporting Product Owners as a Scrum Master

Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.

About Andrew Mitchell

Andrew prioritizes people when building products, aiming for happy and engaged employees who create great products and serve customers well. He emphasizes trust, psychological safety, servant leadership, and believes Scrum is the best framework to achieve these goals.

He was also a host of the Product Owner Summit 2023, where we collaborated.

You can link with Andrew Mitchell on LinkedIn.

Caterina Palmiotto: The Phantom Product Owner, How Lack of Decision-Making Impacts the Team and Kills Innovation

The Great Product Owner: The Collaboration Between PO and Team as Key to PO Success

In this segment, Caterina shares a story of a great Product Owner who worked closely with their team. The PO took the time to share the high-level vision and timeline for a new module, collected doubts and comments from the team, and presented user stories with enough information to start a discussion. The PO listened to all suggestions and was available every day to collaborate. The refinement process was done in two parts, with the second part focused on investigating technical aspects. The PO even participated in retrospectives and worked with the team to improve the product based on either technical or functional ideas by the team. Caterina emphasizes the importance of building this kind of productive collaboration between POs and their teams, with the help of Scrum Masters.

The Bad Product Owner: The Phantom PO, How Lack of Decision-Making Impacts the Team and Kills Innovation

In this segment, Caterina talks about a Product Owner who only wrote user stories but was unable to make decisions. The Product Owner always needed to report to his boss, which caused a delay in decision-making. This led to delays in the team’s work, resulting in not completing the story in the sprint. Additionally, the team lost trust in the PO, and did not have enough information or support from the PO to bring their contribution to the product through technical innovation. Eventually, the team started to make decisions on their own and stopped suggesting ideas to the PO. Caterina emphasizes the importance of Product Owners being able to make decisions and not causing delays in the team’s work.

About Caterina Palmiotto

Caterina started as a software developer but soon realized that she was passionate about team dynamics and communication, and embraced agility from the moment she saw it.

Caterina believes a team can be more than the sum of its parts and that growing the right culture is essential. When people are surrounded by good examples they will be motivated to do their best. So the first step is doing your best to be a good example of the culture you want to nurture.

You can link with Caterina Palmiotto on LinkedIn.

Peter Janssens: The core value of the User Story format for Scrum teams and Product Owners

The Great Product Owner: The advantage of knowing Scrum in depth!

This Product Owner had a deep understanding of Agile and Scrum. This enabled him to focus on the core interaction with the team. Every week, he’d meet with the team for the Review and Planning meetings. Through that, he was able to guide the team, communicate the updated Vision for the product, and help the team select the stories for the Sprint without overcommitting. The knowledge the PO had of Scrum helped him focus on the right communication cadence, and topics with the team!

The Bad Product Owner: The core value of the User Story format for Scrum teams and Product Owners

Peter was a Product Owner for one of his first projects. The project was very well defined and prepared, and they decided to do it with Scrum. Peter then tried to split the requirements and work packages into stories on his own. However, he did not reformulate the requirements in a way that would convey the goal or purpose of each story, or the product itself to the team. This experience helped Peter understand why the User Story format is so important.

In this segment, we talk about Inspired, the book by Marty Cagan.

About Peter Janssens

Peter built a long career in agile coaching and training, and worked in leadership positions leading a PO team, and recently became CTO in a SAAS product company. Peter loves all conversations on effectiveness of team decisions, but he quickly realized that being responsible is different from being a coach. As a leader there is the challenge of sticking to the same foundations when dealing with delivery pressure.

You can link with Peter Janssens on LinkedIn.

Robbie Ross: How to use the three amigos in Agile and Scrum to help teams handle complexity

Robbie was working with a large organization, and helping a team. But he quickly noticed that there was a wider, systemic impact for the change they were asked to do. When working with the team, he suggested that they consider the stories in a “3 amigos” session before Sprint Planning. When this new practice was adopted, it was clear that a simple change like adopting the “3 amigos session” had had a large impact on the team, and the surrounding environment. Listen in, to learn how the “3 amigos” session can help your team collaborate, and define better stories. Learn more about the 3 amigos meeting from Steve Thomas and the 3 amigos session strategy by George Dinwiddie, who were some of the first to propose the practice in the agile community.

About Robbie Ross

Robbie is an Agile Practice Manager at Jumar Technology with a passion for working with and empowering teams to foster an Agile environment at scale. He’s also a Certified Scrum Master, Kanban practitioner and Agile community member helping teams release their genuine potential to deliver value. Quite a career shift since completing a Sports Science degree at University.

You can link with Robbie Ross on LinkedIn and connect with Robbie Ross on Twitter.

Shoaib Naik: Making the impossible happen as a Scrum Masters, lessons from mountaineering

The team had finished their first 3 sprints, but failed to deliver on the sprint goal for any of those sprints. The team believed that the lack of understanding of their velocity (aka capacity), was the reason for their failure. However, the problem lied somewhere else! Listen in, to learn what Shoaib helped the team understand, and ultimately overcome. A very common anti-pattern in Agile teams!

Featured Book of the Week: Beyond Possible: One Soldier, Fourteen Peaks ― My Life In The Death Zone by Nimsdai Purja

In Beyond Possible: One Soldier, Fourteen Peaks by Nimsdai Purja, Shoaib found a reminder that what seems impossible for some, is very possible for others. In that book, he learned about Nismdai’s approach to put together a mountaineering project that seemed impossible for others. But he thought otherwise, starting with naming the project: Project Possible! We, as Scrum Masters, also face situations that others might think are impossible, but we need to make them happen!

How can Angela (the Agile Coach) quickly build healthy relationships with the teams she’s supposed to help? What were the steps she followed to help the Breeze App team fight off the competition? Find out how Angela helped Naomi and the team go from “behind” to being ahead of Intuition Bank, by focusing on the people! Download the first 4 chapters of the BOOK for FREE while it is in Beta!

About Shoaib Naik

Shoaib is a Scrum Master with over 11 years in Software development with experience in different roles, from IT Account Manager, Product Manager to Project Manager in product as well services-based companies.

You can link with Shoaib Naik on LinkedIn, and follow Shoaib Naik’s blog.