Thomas von Busse: Bridging communication gaps between Scrum teams and stakeholders

Communication to remove misunderstandings is perhaps one of the most important roles of a Product Owner. In this episode, we talk about enabling communication between the team and stakeholders. We also explore what happens when PO’s try to manipulate teams through estimation discussions.

In this episode, we refer to Thomas’ article on retrospectives based on the Slow Thinking Manifest.

The Great Product Owner: Bridging the communication gap

Great Product Owners worry about helping the team to understand what the goals are, and how the business can benefit from the work being discussed. In this segment, we talk about the Product Owner that enabled communication between the team and stakeholders directly. Avoiding miscommunication may be one of the major concerns for the Product Owner role, and the pattern we discuss in this segment may be the right answer for you.

The Bad Product Owner: The estimation manipulator

Product Owners that have a background in software development may have the temptation to second-guess the teams they work with. However, the situation gets even worse when they try to second-guess their estimates. There are many reasons why this anti-pattern has a negative impact on the team, and that’s why we need to be ready to tackle it as Scrum Masters. 

 

Are you having trouble helping the team working well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at: bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.

About Thomas von Busse

Thomas is a Scrum Master since 2013. After his Bachelors’s Degree in Software Engineering, he gained experience as a Programmer and uses this deep understanding of how to build software systems to help his Teams get better with each iteration. 

You can link with Thomas von Busse on LinkedIn and connect with Thomas von Busse on Twitter

Thomas von Busse: Developing Scrum teams through feedback culture

Thomas’ approach is to allow the team space to develop. That perspective requires an approach to the Scrum Master role that is more focused on feedback between team members. In this episode, we talk about how we can help teams improve their team-internal feedback culture. We discuss the Feedback Burger technique for feedback.

Featured Retrospective Format for the Week: The WADE Matrix

The WADE Matrix is a facilitation technique that helps include outside stakeholders to help create a more holistic view of what the team is facing. It also helps find and define improvements that require different perspectives from what the team is normally exposed to.

Thomas has an article (in German) about how to prepare and facilitate a retrospective with the WADE Matrix.

About Thomas von Busse

Thomas is a Scrum Master since 2013. After his Bachelors’s Degree in Software Engineering, he gained experience as a Programmer and uses this deep understanding of how to build software systems to help his Teams get better with each iteration. 

You can link with Thomas von Busse on LinkedIn and connect with Thomas von Busse on Twitter.

Thomas von Busse: Improve as a Scrum Master with pair-coaching

To be able to help our teams, as Scrum Masters we must always be ready to keep improving our skills and our toolbox. In this episode, we talk about the power of pair-coaching with other Scrum Masters. Thomas describes his “co-driver” program, where he invites other Scrum Masters to come and join him and the teams he works with. We also discuss some of the benefits he’s seen come out of that “co-driver” program.

About Thomas von Busse

Thomas is a Scrum Master since 2013. After his Bachelors’s Degree in Software Engineering, he gained experience as a Programmer and uses this deep understanding of how to build software systems to help his Teams get better with each iteration. 

You can link with Thomas von Busse on LinkedIn and connect with Thomas von Busse on Twitter.

Thomas von Busse: Focusing Scrum teams on improving what they can influence

Retrospectives can be an engine of growth for the team, but they can also turn in complain fests, where teams drown in negative comments. However, this is not inevitable. In this episode, we talk about how Retrospectives can be turned in a positive tool for improvement when Scrum Masters help teams understand and focus on what they can influence, instead of complaining about what they have no power over. 

In this episode, we refer to the circles of influence, a tool we’ve also reviewed in past episodes.

Featured Book for the Week: Theory U by Otto Scharmer

In Theory U: Leading from the Future as It Emerges by Otto Scharmer, Thomas learned about how to unlock the fixed mindset within people and teams by learning to ask different questions. 

In this segment, we also mention the “Food for Agile Thought” Newsletter at the Age of Product blog.

About Thomas von Busse

Thomas is a Scrum Master since 2013. After his Bachelors’s Degree in Software Engineering, he gained experience as a Programmer and uses this deep understanding of how to build software systems to help his Teams get better with each iteration. 

You can link with Thomas von Busse on LinkedIn and connect with Thomas von Busse on Twitter.

Thomas von Busse: Keeping the Daily Stand-up in time, or not? 

We’re often faced with daily meetings that constantly try to run over. Team members have topics they want to discuss, and it is enough for one of those topics to surface in the daily meeting for the meeting to risk running too long. Now imagine that several team members also have topics they want to discuss? How do you keep a daily meeting in time? And when is it necessary to break the 15-minute rule? We discuss the many tricky aspects of facilitating one of the most important sessions in Scrum: the Daily Meeting.

About Thomas von Busse

Thomas is a Scrum Master since 2013. After his Bachelors’s Degree in Software Engineering, he gained experience as a Programmer and uses this deep understanding of how to build software systems to help his Teams get better with each iteration. 

You can link with Thomas von Busse on LinkedIn and connect with Thomas von Busse on Twitter