This particular manager was a master “firefighter”. Perhaps because of that, the manager had been promoted to that position. But there’s a problem! When the manager is a firefighter, the team starts to mimic that behavior and starts to focus on finding, and fighting fires, instead of building a reliable and replicable approach to work. In this episode, we explore the many anti-patterns that emerge when the team starts copying the manager’s behavior.
Featured Book of the Week: Dare to Lead: Brave Work. Tough Conversations. Whole Hearts. By Brené Brown
In Dare to Lead by Brené Brown, Serge learned some important lessons that have helped him as a Scrum Master. He understood that leadership is a critical aspect for Scrum Masters, as well as how to act on that leadership requirement for Scrum Masters. In this segment, we also refer to Humankind: A Hopeful History by Rutger Bregman, a book that helped Serge look at other’s actions from the “good intentions” perspective, something that he tries to apply in his work as Scrum Master.
How can Angela (the Agile Coach) quickly build healthy relationships with the teams she’s supposed to help? What were the steps she followed to help the Breeze App team fight off the competition? Find out how Angela helped Naomi and the team go from “behind” to being ahead of Intuition Bank, by focusing on the people! Download the first 4 chapters of the BOOK for FREE while it is in Beta!
About Serge Huybrechts
Serge is a Scrum Master, Agile coach, and trainer with a long background in IT Service Management. He considers himself a guide for continuous improvement where Agile, Scrum, and Kanban are the vehicles. Serge loves Agile because of its focus on people and learning resonates with him.
He also calls himself a bulimic reader and very passionate about music.
You can link with Serge Huybrechts on LinkedIn.
Ines is an Agile Coach, a Certified Scrum Professional® (CSP-SM), and a Salesforce MVP. She focuses on helping organizations every day to become more Agile whilst delivering Salesforce technology. She consults, speaks, and trains in these arenas always with the end in mind of enabling an evolution (not revolution).
Omar is a Principal Agile Practitioner at Red Hat. Prior to Red Hat, Omar worked in the Federal Government space as an Agile Practitioner Consultant, Project Manager, and Scrum Master. He has a passion for helping teams create a collaborative and safe environment, participating in Agile Communities, and coaching. 
Sarah Finn is an Agile Coach, within an Agile Practice Team in Red Hat. Sarah currently works with an open-source community facing team called “The Community Platform Engineering Team”. Sarah also helps co-manage the Agile DevOps Community of Practice. Sarah believes by simply creating a safe environment for discussion & collaboration can open up so many opportunities to work together towards continuous improvement.
Ravi started his career as a Mainframes developer in 2004 and was introduced to agility in 2007. He went from hating Scrum Masters to loving Kanban very quickly but became a believer in agile methods after learning by losing money implementing SAFe in his London-based startup in 2011. Over 16 years, Ravi has specialized in driving value out of complex software, hardware, firmware and organizational change programs using various large-scale agile and traditional methods across industries. He enjoys spending time coaching and building teams that create products, people love to use.