Miguel Santos uses metrics to define and reach success as a Scrum Master

Miguel shares with us his approach to define and reach a successful outcome of his work. We explore the role of metrics in defining what we should focus on and improve. After all, without data to backup your ideas, you are just another person with an opinion.

Featured Retrospective format for the week: Start-Stop-Continue

When looking at what to improve, what to amplify in our teams, the start-stop-continue retrospective format helps the team identify not only what they want to change or improve, but also those things that are working well. When we find what is working well, we can then amplify that. Select items from the Continue section of the retrospective and ask: how can we benefit even more from this technique?

http://candacenkoth.com/?q=how-can-i-get-viagra-prescription About Miguel Santos

Miguel is a Brazilian living in Germany and currently Scrum Master for two teams at NewStore. He believes that there is no single methodology (agile or not) to lead projects and teams to success. Because of that, he would like Scrum Masters to be less biased when working with their teams.

You can link with Miguel Santos on LinkedIn and connect with Miguel Santos on Twitter.


Richard Kasperowski on how to “turn up the good” to help teams succeed

Richard’s perspective is that our Scrum Master success is directly linked to the success of our teams. That much we can all agree. But how do we get there? We discuss the perspective that we need, as Scrum Masters, to help our teams achieve a successful outcome.

In this episde we discuss the “Turn up the good”, an Agile Maxim by Woody Zuill (Check out this interview with Woody Zuill for the details) as the directive for constant change, and improvement in our work with teams.

One possible tool to use when helping teams focus on the good things, and how to improve them further, is the practice of distributing Kudo Cards from Management 3.0.

Retrospective format of the week: The Perfection Game

The Perfection Game is also one of the Core Protocols that help teams focus on improvements, rather than what is not working in their teams. The process is:

  1. Rate your team from 1 to 10, where 10 is best
  2. Say what you like about the team at the moment
  3. Describe what would be needed to get you to rate it as a 10

About Richard Kasperowski

Richard is a speaker, trainer, coach, and author focused on high-performance teams. Richard is the author of The Core Protocols: A Guide to Greatness. He leads clients in building great teams that get great results using the Core Protocols, Agile, and Open Space Technology. Richard created and teaches the class Agile Software Development at Harvard University. Learn more and subscribe to Richard’s newsletter at

You can link with Richard Kasperowski on LinkedIn and connect with Richard Kasperowski on Twitter.

Krisztina Sajgo-Kalo recommends: measure and visualize everything!

At the start of her journey, Krisztina did not measure success. Later she started measuring many things and making those metrics visible. Over time, she realized that the team benefited from that information and she was also able to assess her own impact on the team. Listen in to learn how Krisztina started using the metrics for her, and her team’s success.


Retrospective format of the week: Simple, yet effective format and a special tip

Good facilitation is a major part of a good Retrospective. This week Krisztina introduces the Scrum Games format for the Retrospective, and shares a very special tip that makes Retrospectives the best moments of the Sprint for the team.


About Krisztina Sajgo-Kalo

Krisztina is a Senior IT manager with experience of several aspects of IT management on different levels as well as methodologies used. Originally from Hungary, she has worked in many countries. First as a tester, the project manager, test manager and many other roles.

You can link with Krisztina Sajgo-Kalo on LinkedIn.

Viyoma Sachdeva: The “How” is more important than the “How Much”

When defining success we often look for metrics that help us assess the progress of the team. That’s ok, but are you looking at the “how”? How is the team achieving that success is also important? So Viyoma asks 4 different questions that help us ensure that not only are we getting the “measurable” success, but we are also helping the team find their “sustainable pace”.

Retrospective format: 3 questions with written answers

Viyoma’s go-to retrospective format is simple enough. But she uses a practice that helps the team members reflect ahead of the retrospective: write the answers down ahead of the retrospective session. This helps the team reflect with more impact, and come up with solutions that are developed over time, not just the last-minute ideas that many retrospectives end up producing.

About Viyoma Sachdeva

Viyoma has over 11 years of experience in Software and Product development across different domains and phases of software development cycle. She is a certified Scrum Master and Product Owner and has worked in an Agile delivery model for the last 6 years. Her experience includes many different domains like Marketing, manufacturing, retail and Public sector and she has worked in a patent of Epidemic disease predictions.

Viyoma believes that the Agile mindset and practices are keys to solve complex problems.

You can link with Viyoma Sachdeva on LinkedIn and connect with Viyoma Sachdeva on Twitter.

Susan McIntosh on how to develop high-performing teams

Our role as Scrum Masters is to help teams develop. Specifically, we need to help them become high-performing. Accomplish their mission in a way that they can be proud of. But how do we get there? How do we help teams develop that level of competence and action? In this episode we review how we can help teams grow and develop. We also discuss the tools we can use to help teams reach a high-level of performance.

Featured Retrospective format: The Starfish Exercise

For those moments when Start/Stop/Continue is not enough. The Starfish exercise can also think about what you want to do more of (amplify) and the things you need to continue to do, but may need to reduce (dampen). Check this episode for the detailed facilitation ideas.

About Susan McIntosh

Susan McIntosh is an agile coach and scrum master, especially interested in training and agile transformations – both fast and slow. She finds analogies to improving workplace culture in her experience in theater, teaching, cooking, and parenting. Susan is an active participant in the agile community in Denver, Colorado.

You can link with Susan McIntosh on LinkedIn and connect with Susan McIntosh on Twitter.

Sebastian Hitzler on how to detect true self-organization

The “obsolete” Scrum Master is a definition of success that many of our guests have described in the past: the Scrum Master isn’t needed anymore. But Sebastian has a different take on it. And he also shares concrete tips on how to assess if a team has indeed out-grown their Scrum Master.


Featured Retrospective format: Sad/Neutral/Happy

In this episode we review Sebastian’s go-to retrospective format when working with the teams he supports. Listen in to learn how he runs this quick, yet effective retrospective format.

About Sebastian Hitzler

Sebastian works as a dedicated Scrum Master for two delivery teams at Fidor Solutions in Munich. The team members are from 10 different countries and spread into 3 different locations in Germany, Spain and Ukraine. Fidor enables clients to become digital banks based on their ecosystem. Sebastian also works with the wider organisation to help them transform with lean and agile.

You can link with Sebastian Hitzler on LinkedIn and connect with Sebastian Hitzler on XING.

Barry Overeem: How to enable and foster self-organization

What is success for a Scrum Master? This is the #1 question Barry gets in his trainings. In this episode we talk about his answer to that question and how we can enable one of they key patterns in Scrum: team self-organization.

Barry shares his own success checklist so that you can use it yourself and assess your path to success.

About Barry Overeem

Barry, the learning facilitator as he calls his blog, considers himself a 100% Scrum Master. It’s such a comprehensive and interesting role that he gives it his full focus and keeps learning and discovering new aspects every day!

You can link with Barry Overeem on LinkedIn and connect with Barry Overeem on Twitter.

You can also check the many resources that Barry Overeem shares on his website!

Joe Anderson on using Retrospectives for self-development as well as team development

As Scrum Masters we are intimately familiar with Retrospectives. We plan, organize and facilitate retrospectives for our team members and even larger chunks of the organization. But when was the last time you did your own personal retrospective? Leading by example is a concrete path for success so do the same things you ask the team to do. In this episode we discuss concrete examples of “leading by example” with Joe Anderson.


Retrospective format of the week

Joe Anderson recommends the Movie Review retrospective.

  1. Ask the team to think of a movie that illustrates what happened in the previous sprint
  2. Ask each team member to review the Sprint as if it was a movie
  3. List down the “ups” and “downs” with the team member speaking
  4. Dot-vote to select the concrete focus for the next Sprint
  5. Help the team decide on a concrete action to tackle the key topic they identified in the retrospective

About Joe Anderson

Joe is a Scrum Master at a small travel technology company with a passion for bringing out the best in people and building deep relationships. He works hard to foster an environment of safety, fun and learning with a focus on relentless improvement.

You can link with Joe Anderson on LinkedIn and connect with Joe Anderson on Twitter.

Arif Bobat: Flirt the breaking point for breakthrough results!

We want to help teams and organizations succeed. This is the focus of our work as Scrum Masters. But here’s the thing, sometimes the team needs to risk failure to go beyond the established patterns of behavior. In this episode, Arif explains the role of discomfort in the growth of the team and the Scrum Master, as well how to avoid going beyond the breaking point.

In this episode, we discuss the technique of “Role Playing” as a method to help the team understand their own behaviors.

About Arif Bobat

Arif is an experienced Scrum Master with a passion for enabling teams to achieve their potential, Arif loves challenging situations. In the last 5 years, he has been made redundant twice and fired twice. He is not afraid of speaking up when he sees anti-patterns and/or a lack of willingness to change behaviors.

You can link with Arif Bobat on LinkedIn and connect with Arif Bobat on Twitter.

Donald Ewart the 3 steps to mastery for Scrum teams

Donald traces a path for the teams he works with. This path helps him assess his own success and helps him focus on the next steps that the teams need to go through.

In this episode we discuss leadership, and recommend the book Turn the Ship Around! By David Marquet (David Marquet has been a guest on the Scrum Master Toolbox Podcast before). We also talk about Powerful Questions, as a tool that helps us, Scrum Masters, spark the right kind of conversions with our colleagues.

About Donald Ewart

For more than 10 years, Don has been a scrum master and coach working in different sectors in London and across the UK as an independent consultant.

With a background of 10+ years in several development roles for web and finance systems, Donald has a good technical knowledge of modern development techniques, and can quickly build rapport and respect with development teams, understanding their issues and helping them to find the right solutions.

You can link with Donald Ewart on LinkedIn and connect with Donald Ewart on Twitter. You can also find out more about Donald’s work on his website.