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Gemma Murray: Maximizing Impact of Agile Coaching at Moo, Feedback and Measurement Strategies

In this episode, Gemma discusses her work as an agile coach at Moo and how they measure the impact they have on the organization. She emphasizes that feedback is important but measurement helps us reflect and grow. When it comes to defining success, she shares that to measure the impact of their coaching, the coaches at Moo use engagement surveys that touch on Scrum values and use one or two of the survey questions to build their agile coach OKR’s. These metrics provide a lagging indicator but at the same time, they help the coaches define shorter term actions, and metrics, and eventually the OKR’s help measure their impact on a longer time scale.

In addition to using engagement surveys, they also use collaboration questions for which they ask an evaluation on a 1-5 scale to measure the level of collaboration among teams towards a shared goal. The collaboration questions align with their OKR’s as Agile Coaches and help them to see the impact they are having on the organization.

Featured Retrospective Format for the Week: Simplifying Agile Retrospectives to amplify their impact on Scrum teams

In this segment, Gemma shares her favorite approach to conducting agile retrospectives. She emphasizes the importance of keeping the format simple, especially for new teams or teams that are adapting to retrospectives. Gemma shares one example, where she uses a smiley face column, a sad face column, and a question mark column to initiate a wide-ranging conversation and to capture various types of feedback and perspectives. To complement the conversation, she captures the action items that the team wants to put into practice, using frameworks such as CAT (Concrete, Attainable, Timely) and SMART. Gemma views retrospectives as a conversational format and emphasizes the importance of asking “what’s the next immediate step?” and making small changes that have a big impact. Additionally, she mentions the 15% solutions from liberating structures and Toyota Kata as helpful tools in facilitating agile retrospectives.

Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!

About Gemma Murray

Gemma works as an Agile Coach for MOO, a branding company whose vision is to provide ‘Great design for everyone’. Having worked in various change roles using both waterfall and agile approaches throughout her career, Gemma believes in the diversity of teams to unlock innovation, creativity and delivering value.

You can link with Gemma Murray on LinkedIn.

Maximilian Dazer: Agile team morale as an indicator of Scrum Master success

Team morale is Max’s focus when it comes to measuring his success as a Scrum Master. He asks a few specific questions which he describes in this episode, and then evaluates the team’s answer to a survey he sends the team members during the Sprint. Max also likes to use some flow metrics (e.g. Cycle time) to reflect on how the team is evolving, as well as help the team select the improvements to put in practice. 

In this episode, we refer to Cycle time, and Cycle time scatter plot.

Featured Retrospective Format for the Week: Scrum Values Retrospective

Max prefers to prepare his retrospectives based on the events of the preceding Sprint. However, he has a format he likes to run with all of his teams, and even at regular intervals. The Scrum Values retrospective is about helping the team reflect on how they grow, and evolve as Agile teams by creating a conversation on how they want to apply the Scrum values as defined in the Scrum Guide.

Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches – Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!  

About Maximilian Dazer

Maximilian’s goal is to drive change from the bottom. For every team he creates a vision and tries to get them on board to pursue the change together. Maximilian wants to free people from the micromanagement-hell version of “scrum”.

You can link with Maximilian Dazer on LinkedIn.

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