In this episode, Viktor discusses the transition of his company’s focus from an enterprise-centric product to a SaaS offering. The main challenge was establishing an incident management process for the new product. The team sought inspiration from industry giants like Google and Netflix, creating a rulebook and testing the process in real-time. They used OKRs for regular review, gradually involving more staff. Stress factors for users were identified and addressed, including establishing a dedicated Slack channel. A critical hurdle was motivating people to participate, recognizing that incentives vary across individuals. The solution included designing benefits for those managing incidents, acknowledging that the role isn’t suited for everyone.
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About Viktor Didenchuk
Viktor began his career as a Software Engineer in the mid 2010’s, before discovering a passion for coaching and facilitating value delivery. He currently serves as a Scrum Master at Lloyds Banking Group, the UK’s largest retail bank, where he contributes to the Agile transformation of a 60,000+ employee organization, navigating and sharing the challenges encountered.
You can link with Viktor Didenchuk on LinkedIn.