Irene defines success for Scrum Masters as helping teams anticipate and manage risks before they become unexpected problems. She focuses on ensuring teams don’t face surprise risks during sprints and don’t start work with missing requirements. Her approach includes using user story mapping with Product Owners to visualize potential risks and maintaining team happiness as a key success indicator. For Irene, creating a positive team environment is a crucial deliverable that Scrum Masters must actively work on. She emphasizes the importance of listening to team feedback and regularly assessing whether the team feels supported and engaged.
In this segment, we refer to W. Edwards Deming, and his famous quote “a bad system will beat a good person, every time!”
Featured Retrospective Format for the Week: The Good/Bad/Risk Retrospective
This retrospective format works particularly well with younger teams and uses humor to help teams discuss emotionally challenging topics. The format focuses on three key areas: what went well (Good), what didn’t work (Bad), and what potential risks the team sees ahead (Risk). Irene recommends this approach because it helps teams surface risks that aren’t visible to anyone else, creating opportunities to address potential problems proactively. By incorporating the language of risk into everyday conversations, teams become more aware of potential challenges and can plan accordingly. The humor element helps reduce the emotional intensity that often accompanies difficult discussions about team performance and challenges.
In this segment, we refer to the book “How to Make Good Things Happen: Know Your Brain, Enhance Your Life” by Marian Rojas Estape.
Self-reflection Question: How comfortable is your team with discussing risks openly, and what techniques could you use to make these conversations more approachable?
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About Irene Castagnotto
Irene, a Gen Z Italian Scrum Master, began her Agile journey at a young age. With a positive and passionate approach, she aims to help her generation navigate the world of work with confidence and serenity, while supporting teams in unlocking their full potential.
You can link with Irene Castagnotto on LinkedIn.

As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change?
Isshai Kamara is a seasoned IT professional with over 12 years of experience, specializing in Agile delivery roles and Scrum implementation. Initially a Technologist, he later transitioned into Project and Engineering Management. With 8 years in Agile delivery, Isshai has become an advocate for IT careers, aiding professionals in transitions and conducting bootcamps for tech roles. His extensive experience in Agile methodologies and commitment to IT career development make him a distinguished figure in the tech community.
Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy
Takunda is a seasoned change agent. He specializes in turning dysfunctional teams into high performing teams.
Tinatin Tabidze is a Scrum Master currently working in Stuttgart, Germany. Originally she started out as a project manager. She has experience with multiple scrum and kanban teams, working with scaled agile frameworks.