In this episode, Ed and Vasco talk about the recently released Scrum Guide 2020, and discuss the role of the Scrum Master in facilitating the Scrum events.
They deep dive into the roles, events and the aspects of the Scrum Guide they agree with, and the ones they don’t agree with.
Don’t miss this in-depth discussion about the Scrum events, and the role of the Scrum Master.
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Ed Evan Rich is the author of “Express Yourself Fearlessly”, and co-author of “The 48hr Book Method” a Product Manager by day, podcast host by night and I am homeschooling my child with my wife in between.
Vasco Duarte is a managing partner at Oikosofy where he wants to change the world, one company at a time. He’s also the regular host on the Scrum Master Toolbox Podcast.
Product Manager, Scrum Master, Project Manager, Director, Agile Coach are only some of the roles that he’s taken in software development organizations. Having worked in the software industry since 1997, and Agile practitioner since 2004. He as worked in small, medium and large software organizations as an Agile Coach or leader in agile adoption at those organizations.
Vasco was one of the leaders and catalysts of Agile methods and Agile culture adoption at Avira, Nokia and F-Secure.
When we start facilitating retrospectives (I still remember the first ones I facilitated), we are often focused on getting the structure right, and we may forget that we can uncover insights at any time during the retrospective. This module is all about increasing our chances of facilitating a productive and effective retrospective.
Team Norms, a productivity and engagement tool for Scrum Masters
In the second instalment of the Agile Retrospectives Masterclass with David Horowitz, we talk about the 5 phases of a successful retrospective, and share tips and ideas for each of those phases to ensure you are prepared and get the team to find and act on breakthrough improvements.
It all starts with a simple check-in: “Set the Stage”, Phase 1 of a successful retrospective
When we start a retrospective, usually at the end of a Sprint, the team member’s minds might be on that last bug they just closed, or the story that didn’t get delivered, or the feedback they just got from stakeholders. The Check-in phase of the retrospectives helps all the team members, and the facilitator to get into the retrospective mood. To forget the open threads that will need to be picked up later, and focus on the question: “How can we do even better in the next Sprint?”
Gathering Data and Generating Insights, the core of an Agile Retrospective
If we want to enable deeper conversations, we need to be aware that the information that is shared will directly affect the quality of the conversations. Therefore, Agile Retrospectives require special attention to the “gathering data” phase. There are many ways to gather data, and some might even happen during the Sprint, instead of during the retrospective.
During the retrospective, however, we will visualize that data and help the team make sense of it.
In this segment, we talk about the timeline exercise, and how to use emotional-queues to help uncover important pieces of information.
When the data is visible and understandable, then the team focuses on finding insights by analyzing the data and generating possible connections and causal links. Here the challenge for a Scrum Master is to prevent the team from jumping too early into solutions before they deeply understand the problem they are trying to solve.
David shares some tips to help prevent the team from discussing solutions before they have a shared understanding of the problem. We talk about The 5 Why’s technique, but there are many more.
Making Retrospectives Impactful: Deciding what to do
Many teams fail in Phase 4, Deciding what to do. But they might fail in quite different ways. For example, some teams might want to commit to too many items at once, while other teams might not commit to any improvement. And finally, the worst problem: those teams that commit to improvements, but work on none of them.
Great teams, understand well how many improvements they can take from a retrospective, and are clear on the commitment, maybe even including the improvement ideas as items on their Sprint backlog.
In this segment, we talk about the ICE method for prioritizing improvement ideas and the importance of brainstorming several solutions before deciding what to do. It’s also important to use methods of consensus generation when there are several options that seem equally valuable. The commitment of each team member to the solution to be tried will directly impact their commitment to the work to be done for that solution.
At the end of the retrospective, our goals are to provide closure, a sense of achievement, and energy for the work ahead.
How can we do that? In this segment, we talk about the “retro on the retro” and the “gif check-out”. Two simple approaches that help the team feel a sense of accomplishment, and also get better at doing future retrospectives.
In the first installment of the Agile Retrospectives Masterclass with David Horowitz, we talk about the basic setup for a successful retrospective. It all starts with what David calls the triangle of success: People, Process/facilitation, and Follow-through.
How to set up your Agile Retrospectives for success with the right people
We like to keep our retrospectives fresh. We find it helps to reveal things we might not otherwise have found if we alter the format frequently. With this goal in mind, we follow a simple system:
Once a month we use our ”normal” retro format. Everyone in the team is familiar with this, and we can perform them quite quickly, with minimal prep work and explanation required. Basically, effective with very little admin.
Once a month we have our ”experimental” retrospective. A little more set-up time required, but a good opportunity for experimentation and explorations.
This is the story of one such retrospective.
Obviously, you can perform many Agile practices, but not be Agile. However, there are a lot of practices out there and sometimes teams can become focused solely on those that they are currently using, rather than looking at other tools they might bring to bear. This is where the Agile Practices Retrospective comes in.
In preparation for the retrospective, we created cards with various Agile practices as headlines, and a brief explanation of each listed on it. I also color coded them under various categories so they could be more easily identified from afar. Then we simply taped all these cards to a wall in their respective categories. There were about 50 cards in all.
With over 50 cards, there was a lot of information. We split into groups and started categorizing the cards under a new set of headings, it was made clear to all that they were not expected to read all the cards.
Doing (Working Well): Things we are currently doing, and quite happy with the way they currently work.
Doing (Could be better): Things we are currently practicing but could use improvement.
Not doing (By choice): Things we are not currently practicing, but have made a choice not to use in our context.
Not doing (Not tried): Things we are not doing, and have never really tried.
WTF!?!: We have no idea what this is, or what it means.
Deciding what to focus on
We obviously cannot talk about all these things. So, we used dot voting to decide what topics to focus on. Each team member was given 3 ”dots” for each of these types of vote:
We should start and or alter this practice in some way. (Indicated by a dot)
We would like to learn more about this practice. (Indicated by a +)
I also printed out simple list versions of the same information, as I knew it would be hard for everyone to gather around the board when deciding how to use their votes. Despite this, this was still not as successful as we would have hoped. Part of this is because we are actually two teams and our 3 customer representatives, so the whiteboard was too crowded. I feel this would go better with a single team.
Discussions and action points
We had open discussions and tried to create action points/experiments around the topics we had discussed. I will just give a very brief of what we arrived at:
Root Cause Analysis/ 5 Why’s
Discussion: We even arrived at the fact that without formal tools, we are still quite good at root cause analysis. But perhaps a formal tool might reveal something we would have otherwise been unaware of.
Experiments: 1)Focus on using our discussion time during retrospectives (Generate Insight) to use more formal tools like 5 why’s. 2) When events are added to our timeline at daily stand-ups, then we should also consider doing a more in-depth analysis of those items.
Discussion: We felt that we very likely do have a product vision, and even a fair amount of impact mapping done for that, but this is not communicated to the entire team at a frequent enough rate. Also, we need to get better at following up these things.
Experiments: 1)Make the product vision more concrete and communicate it at a regular interval. 2)Follow the vision and impact map up at a regular interval.
Behaviour Driven Development (BDD):
Discussion: This is a discussion point we wanted to learn more about. So, the discussion was brief. We basically arrived at the fact that it was intriguing and we want to know more.
Experiments: 1)The two team members who know something on the subject will provide some links and a quick intro for everyone else. 2) Some of the team will experiment with these concepts in our ”Brain Day” next week.
This retrospective was reviewed well by the team, everyone generally liked it.
It was a fairly active retrospective, because of all the moving things around and working in teams, so the energy level remained high throughout.
Probably the best aspect of this retrospective was the addition of fresh concepts into the team, the idea to focus on things we wanted to learn more about was a good one. In the future, we would probably recommend only focusing on these things.
There was a fair amount of prep work involved in this one, although I consider it worth the investment, it wasn’t free. Hopefully, a bit cheaper for you, as we have provided the work we have done. Once again: https://tinyurl.com/l8loec6
It was too hard to get an overview with so many items, this may have been due to team size, and might have been possible to mitigate by having the team read the list beforehand.
Despite there being so many items, the list was not even close to exhaustive, and it was hard to leave off some practices that really should have been included.
Jeff is an Agile Coach who considers the discovery of Agile and Lean to be one of the most defining moments of his life and considers helping others to improve their working life not to simply be a job, but a social responsibility. As an Agile Coach, he has worked with driving Agile transformations in organizations both small and large.
Jeff is also involved in the Agile community and is one of the founding members of Gothenburg Sweden’s largest agile community at 1500+ members , and he also organizes the yearly conference www.brewingagile.org.