Marc Löffler: A happy customer is the ultimate success metric for Scrum Masters

Involving the customer is one of the key aspects of building the path towards an agile product development environment. There are many types of customers, and we discuss how to involve some of the most common types of customers. Marc also suggests some tools, like Story Mapping, that you can use to work directly with customers and create a shared understanding of the ultimate goal.

About Marc Löffler

Marc’s passion is to help teams implementing agile frameworks like Scrum and XP and to transform our world of work. Marc loves to help teams, that are struggling with agile transitions, to overcome dysfunctional behaviour. He loves to generate new insights by approaching common problems from the other side and trying to deliberately make havoc of the process.
You can connect with Marc Löffler on Twitter, and link with Marc Löffler on LinkedIn.
He hosts a Blog in English and another blog in German.

Karol Sójko on how a project went from perfect to disaster

Karol shares his story of how a project went from perfect to disaster. From engaging and motivating to unfocused, “pet project” and un-interesting for the team. His experience made a big difference for his career, and has influenced his work as a team lead and Scrum Master.
SPECIAL GIVEAWAY INCLUDED: listen to the end of the episode for a giveaway that will help you get a free copy of Karol’s book: To-Do: Team!: Simple productivity techniques for improving your team & making software that matters.

About Karol Sójko


Developer, software architect and a team leader. Karol is a big fan of Behavior Driven Development and open source software. In his everyday work he tries to share his experience and actively participate in development and spreading a good word about open source projects like Symfony, Behat or PhpSpec. He is also fascinated by the process of making teams work better and tweak their productivity. After hours he is one of PHPers meetups organizers in Poland.
Karol is the author of To-Do: Team!: Simple productivity techniques for improving your team & making software that matters
You can connect with Karol Sójko on twitter, and subscribe to his helpful tips on how to get your team to the next level.

Steve Hoyler on how the Product Owner is a key part of the Scrum team

Many teams will consider their Product Owner a “chicken”, but the Product Owner is a key part of the Scrum team, and Steve explains why – a very important insight for all Scrum teams. Steve also refers to a method of collaboration that is known as #MobProgramming, and how to learn to trust each other in a Scrum team.

About Steve Hoyler

Steve Holyer serves as advocate, trainer and mentor for companies looking for a better ways of working, using Agile practices in a productive, fulfilling, and fun way.
He learned his craft serving as a Scrum Master with multiple teams and organisations, so he knows how to change an organisation from the inside. Steve now serves as an indie-label Agile Coach-for-Hire. He’s passion lies with coaching managers and teams to find ways to do software better.
You can contact Steve Hoyler on twitter, and find Steve Hoyler on LinkedIn. For more, check his Lift Off workshop.

Mario Lucero tackles recruiting with a demanding offshore development client

Recruiting is not easy, but when you are recruiting for an offshore team you face even more problems. How to select the right candidate? The role of language in the relationship with the client, and how to handle multiple cultures are also topics in this episode. Teams face cultural barriers, and remote stakeholders. In this offshore context recruiting is not easy.

About Mario Lucero

Scrum_master_toolbox_podcast_mario_lucero
Mario Lucero is an Agile evangelist who wants to help people adopting agile (Kanban or Scrum). He’s worked with Agile since 2010 in a distributed software development environment.You can find Mario Lucero on Twitter. Mario Lucero in LinkedIn. Mario also writes a blog at: mariolucero.cl.