In this episode, we refer to the concepts of Scrum Master as facilitator and team empowerment.
The Bad Scrum Master: The “Painting by Numbers” Approach That Leaves Product Owners Working Alone
“You basically feel totally alone because you are trying to deliver value as a team, but if nobody asks anything and nobody challenges anything, you end up defining everything yourself.” – Njegos Ilic
Njegos describes the worst Scrum Master anti-pattern he’s witnessed: the “painting by numbers” Scrum Master who runs every ceremony by the book — dailies, refinements, plannings, retros, reviews — but without understanding the purpose behind any of them. The meetings become a reporting cycle: “What did you do yesterday?” with no interaction, no challenging, no real engagement. From the product owner’s perspective, this is devastating. Njegos describes feeling completely alone — trying to deliver value as a team while nobody engages, nobody asks questions, nobody pushes back on assumptions. The downstream effect is predictable: gaps that could have been caught early with a single conversation only surface during development or after deployment. Worse, the lack of engagement creates doubt and overthinking — the product owner starts over-defining requirements because there’s no feedback loop, which reinforces the very passivity that caused the problem.
Self-reflection Question: Are the ceremonies on your team creating genuine engagement and learning — or have they become a reporting cycle that nobody actually needs?
The Great Scrum Master: The Quiet, Impactful Leader Who Made the Team Self-Sufficient
“The best Scrum Masters I worked with were invisible — they knew always when to speak, they sensed the pulse of the team, and they weren’t afraid to jump in when needed.” – Njegos Ilic
The best Scrum Masters Njegos has worked with share a common trait: they were almost invisible. They didn’t dominate meetings or insert themselves where they weren’t needed. But they were always present — sensing the team’s pulse, knowing when to step in, unafraid to say “we’re out of time, let’s take this offline.” They were knowledgeable about the product, which earned them genuine respect from developers. And perhaps most powerfully, they delegated facilitation itself. Njegos shares an example where a Scrum Master introduced a round-robin system: when new developers joined the team, everyone took turns facilitating meetings — planning, retros, dailies. This wasn’t just delegation for efficiency; it was empowerment by design. Team members who facilitated a retrospective suddenly understood how hard it is to lead one. That empathy changed how they participated when someone else was facilitating. The Scrum Master remained the guide, but the team grew its own capacity to self-organize.
Self-reflection Question: If your Scrum Master disappeared tomorrow, would your team know how to facilitate its own ceremonies — and if not, what does that say about how the role is being used?
Transform Your Agile Teams with Hard-Earned Lessons from Super-Experienced Scrum Masters
Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches – Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!
About Njegos Ilic
Njegos is a motivated and forward-thinking Product Manager and Agile Project Manager with experience in fast-paced SaaS environments. He empowers teams through leadership and guidance across product development. With a Lean mindset, he simplifies complexity, delivers in small, testable increments, and leverages rapid feedback loops to prioritize outcomes over output.
You can link with Njegos Ilic on LinkedIn.
Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at
Mirela is the founder of Product People, a Product Management Consultancy on a mission to help companies discover and deliver great products faster. They have 41 full-time Product Managers who help companies focus on product-led growth and/or profitability.
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