“Product management skills are crucial for Scrum Masters. Once you understand how retention impacts your return on investment, you will be able to coach your product owner.” – Viktor Glinka
Viktor offers a nuanced perspective on Scrum Master success by distinguishing between short-term and long-term success. On the long-term side, he argues that the purpose of a Scrum Master extends beyond working with teams — it’s about helping improve the system as a whole.
To do that, you need to connect your contribution to the product’s success by helping build specific capabilities. Viktor grounds this in practical terms: start by asking what the business goal of your company is, and check whether people around you actually know it.
Never assume everyone does. That simple act of curiosity gives you the information you need to figure out how to contribute. In his experience, the key capability his teams needed to develop was multi-learning — the ability to work across components — and that directly served the business goal.
Viktor makes a strong case that Scrum Masters need product management skills. Understanding how metrics like retention impact long-term success allows you to coach product owners and analyze product dynamics.
His practical advice: if you’re not experienced in this, go shadow your product owner, spend time with the sales department, and look through customer support tickets. You’ll understand far more about the system than staying at the development organization level.
Self-reflection Question: Can you clearly explain how your work as a Scrum Master contributes to your product’s success? What specific capability are you helping the system build right now?
Featured Retrospective Format for the Week: Data-Driven Discussions with Actionable Outcomes
Viktor’s approach to retrospectives is refreshingly pragmatic: it depends on the team. For teams not yet used to actionable improvements, he starts simple — review previous retro decisions, ensure new concrete ones are created, and bring data as food for thought.
He particularly likes using the cumulative flow diagram and time distribution histogram to help teams reflect on consistency in delivery. One team he worked with adopted this as a natural habit over time. For mature teams, format matters less — one team ran a simple “good, bad, to improve” retro in 30 minutes on their own, without a Scrum Master, and it was one of the most engaged and effective retrospectives Viktor had ever seen.
He also values the free-talk format when first meeting a new team, coming in with genuine curiosity and no biases. And when something clearly went wrong — an incident, a failure — Viktor drops whatever format he had prepared. “In those moments, it’s important to trust your instinct, read the room, sense the tension, and step into the danger directly.”
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About Viktor Glinka
Viktor is an organisational consultant and Professional Scrum Master who helps teams and leaders find simpler ways to deliver value while keeping the human side of work at the center. He’s practical, curious, and focused on real outcomes rather than buzzwords. His true passion is adaptability – both in business and in personal life.
You can link with Viktor Glinka on LinkedIn.
