Tom Baldwin: Beyond The Process Ceremonies, The Necessary Evolution Of Scrum Master Success Over Time

Tom talks about how we need to, over time, evolve our signs and metrics of success for Scrum Masters, from mastering ceremonies to measuring lead times and value delivery. Emphasizing the importance of team engagement with users and customers, Tom offers insights into fostering a culture of responsiveness and continuous improvement, ensuring that the team’s journey towards autonomy and efficiency is both measurable and meaningful.

Featured Retrospective Format for the Week: 5 Why’s

Tom explores the essence of effective Agile retrospectives, focusing on the 5 Why’s technique to address root causes of team challenges. He advocates for personalized approaches, ensuring the right stakeholders are present, and fostering an environment where the team can own the process and outcomes. Through strategic documentation and visualization, Tom illustrates how to guide teams towards self-improvement and a focus on collaboration.

How can I, as a Scrum Master, supercharge my facilitation?

Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!

About Tom Baldwin

Tom is a Lean-Agile Coach & Scrum Master, who is trying to solve the problem that it has been more than 20 years since the Agile Manifesto, but Business Agility is still not the norm. Tom is currently writing “Production line for the mind: The Practicing Principle”, with the idea of making agility simple to understand & to implement – and not just for software.

You can link with Tom Baldwin on LinkedIn.

Drew Craig: Empowerment Struggles, The Unintended Consequences of Scrum Masters Focusing On Process Implementation

In this episode, we discuss a story of how sometimes, the process focus for Scrum Masters can lead to trouble. Focused on solving problems through processes, Drew introduced a rigid framework to a new digital marketing team without understanding their unique, team-specific challenges. Unintentionally disempowering the team, Drew realized the need for a reset. This highlights the importance of fostering open communication and understanding a team’s context on their own terms.

The inspiring story of how a failing hospital turned things around with Agile and Lean

Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story – How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.

About Drew Craig

Drew calls himself an Agile Coach for humans; inspiring growth for individuals, teams, and systems to be better together. In all of his roles, the connection has been the people. He is passionate about establishing sustainable and simple processes, techniques, or insights as mechanisms toward self-sufficient and empowered systems.

You can link with Drew Craig on LinkedIn and connect with Drew Craig on Twitter.

Eliza Gregory: The Power of Crucial Conversations, Helping Resolve Conflicts in Change Management

In this episode, Eliza discusses a specific experience in a new company where processes were not yet solidified. She describes a situation where an external person, known as the “JIRA god,” had access to her team’s backlog and re-opened an item without consulting the team. This led to an argument and conflict, prompting Eliza to apply the Crucial Conversations techniques to resolve the issue. She emphasizes the importance of understanding different expectations and avoiding judgment during such conversations. Eliza shares tips, including clarifying the desired outcome and the benefits of the proposed change, as most people are unlikely to change unless they see the benefits. She also suggests taking a break from the computer, seeking feedback and support from other scrum masters, and giving the situation time to evolve. Ultimately, she highlights the significance of effective communication and patience in navigating conflicts.

Want to Improve Your Change Management Results? Discover the Lean Change Management Approach Today!

As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.

About Eliza Gregory

Eliza Gregory has worked as a Project Manager, Scrum Master, and Agile Coach for U.S. Defense and the German automotive industry. She uses teachings from Agile to hone her writing process, and has a new novel out this May about an IT Project Manager coping with burnout and work stress. Originally from Virginia, she now resides in Bavaria, Germany.

You can link with Eliza Gregory on LinkedIn and connect with Eliza Gregory on Twitter, and you can read about her novel Painting the Whiskey Blue.

Bojan Smudja: The salesmanship required of a Scrum Master, and how it supports Agile adoption at team and organizational levels

In this episode, Bojan emphasizes the importance of following established practices and processes. As Scrum Masters, we often juggle multiple responsibilities. Bojan highlights the need for Scrum Masters to adopt a sales mindset and effectively sell the agile transformation to others in the organization. He reflects on a challenging conversation he had with the CEO, and prompts listeners to consider the vision they are presenting to management and to understand their responsibility for team effectiveness. Additionally, he emphasizes the Scrum Master’s role in helping PO and team select the right tasks to work on. Bojan provides a tip to continuously question the team’s activities and encourages listeners to ask critical questions.

The inspiring story of how a failing hospital turned things around with Agile and Lean

Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story – How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.

About Bojan Smudja

Bojan is an Agile coach dedicated to assisting individuals, teams, and organizations in reaching their objectives. With his expertise and guidance, he empowers others to embrace Agile methodologies and maximize their potential for success.

You can link with Bojan Smudja on LinkedIn.

Frederik Vannieuwenhuyse: From Process to Habit, How to unlock Scrum Master success

Frederik focuses on the team’s ability to adopt Scrum as a habitual way of working. For Frederik, success is defined by the team’s ownership of Scrum events and their ability to handle obstacles independently. The team displays a strong drive to achieve collective goals, working autonomously and taking initiative in solving problems and driving improvements. The importance of creating alignment with a shared objective is emphasized, while highlighting the team’s self-sufficiency and proactive nature. Ultimately, the episode underscores that a successful Scrum Master empowers the team to work effectively and continuously strive for improvement.

Featured Retrospective Format for the Week: What?/So What?/Now What?

In this segment, Frederik discussed his favorite retrospective format, “What/So What/Now What?” He highlighted that this format not only aids in retrospective conversations but also serves as a reflective model for teams to evaluate past events and identify areas for improvement. It encourages critical thinking by focusing on facts during the “What?” phase, inviting participants to make sense of the information in the “So What?” phase, and ultimately identifying actionable steps in the “Now What?” phase. Frederik mentioned that this retrospective format is also part of Liberating Structures, a collection of facilitation techniques, and is based on the ladder of inference. Overall, the “What/So What/Now What?” retrospective format offers a structured and effective approach to foster team learning and continuous improvement.

How can I, as a Scrum Master, supercharge my facilitation?

Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!
About Frederik Vannieuwenhuyse

Frederik is a Certified Team and Enterprise Coach at the Scrum Alliance. He works and lives in Belgium. He is part of the company iLean. Frederik has worked as Scrum Master, Product Owner, and Agile Coach. He works with teams and leadership to improve collaboration, flow, and learning. Frederik co-organizes the XP Days Benelux conference – this year, in 2023, the conference has existed for 20 years. He is also a regular speaker at local and international conferences.

You can link with Frederik Vannieuwenhuyse on LinkedIn.

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This handy Coach Your PO cheat-sheet includes questions to help you define the problem, and links to handy, easy techniques to help you coach your Product Owner
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This handy Coach Your PO cheat-sheet includes questions to help you define the problem, and links to handy, easy techniques to help you coach your Product Owner
Enter e-mail to download a checklist to help your PO manage their time
This simple checklist and calendar handout, with a coaching article will help you define the minimum enagement your PO must have with the team
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This simple checklist and calendar handout, with a coaching article will help you define the minimum enagement your PO must have with the team
Internal Conference
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Internal Conference
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Download a detailed How-To to help measure success for your team
Motivate your team with the right metrics, and the right way to visualize and track them. Marcus presents a detailed How-To document based on his experience at The Bungsu Hospital
Download a detailed How-To to help measure success for your team
Read about Visualization and TRANSFORM The way your team works
A moving story of how work at the Bungsu Hospital was transformed by a simple tool that you can use to help your team.
Read about Visualization and TRANSFORM The way your team works
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Join us for this new Mini-Summit featuring seven pre-recorded sessions handpicked from our most popular past events.