Anna Mbengam: Strategies for Navigating Difficult Conversations, Solving Conflicts, And Coaching Scrum Teams

In this episode, Anna shares a scenario where a team grappled with a fear of conflict. She emphasizes the need to step back and listen attentively, advising against cornering teams during discussions on sensitive topics. Anna highlights how team members confided in her privately, often about cultural disparities. She offers practical tips, such as gauging comfort levels for public discussions and maintaining confidentiality. Anna advocates for transparency, suggesting collaboration with the Product Owner to demonstrate openness and acknowledge mistakes. Additional advice includes fostering trust, utilizing icebreakers to bridge diverse perspectives, and encouraging active leadership within the team.

Featured Book For The Week: Coaching for Success: Integrating ‘The Five Dysfunctions’ and ‘Agile Coaching’

In this episode, Anna delves into the influential book ‘The Five Dysfunctions of a Team’, emphasizing its role in recognizing and mitigating detrimental behavioral patterns within teams. She highlights the fear of conflict as a particularly crucial aspect. Anna stresses the importance of active listening and avoiding cornering teams during discussions on challenging topics. Additionally, she introduces ‘Agile Coaching’ by Rachel Davies as another valuable resource for enhancing team dynamics and performance in agile environments.

Transform Your Agile Teams with Hard-Earned Lessons from Super-Experienced Scrum Masters

Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches – Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!

About Anna Mbengam

Anna, an accomplished Scrum Master and SAFe Coach since 2018, thrives in diverse industries like Personal Investments, Healthcare, Food & beverage, and Banking. She’s authored 5 self-published guides aiding aspiring Scrum Masters, and her mentoring has transformed 200+ professionals into highly effective individuals for any organization.

You can link with Anna Mbengam on LinkedIn and read Anna’s books.

BONUS: The Art Of Crafting User Stories with Christopher Lee

In this episode, we talk with Christopher Lee about his latest book, “The Art Of Crafting User Stories” (available on Amazon). Christopher shares the fascinating origin story of his book and how principles of product management were applied to its creation.

Product Development Insights

Christopher draws intriguing parallels between software development and book creation, highlighting two key concepts that apply to both realms. He introduces the concept of “debugging for books” and shares essential tips, like the importance of having multiple content reviewers and utilizing the technique of “Rubber Duck Debugging” for authors. The examples he uses also clarify how his approach to Product Management can help you with software products.

Learning To Empathize With The User

Continue reading BONUS: The Art Of Crafting User Stories with Christopher Lee

Michael Schmidt: When Ego Hinders Progress For PO’s, The Overconfident Product Owner

The Great Product Owner: Building Respect and Trust With The Team, The Skills of a Great PO

In this episode, Michael shares an insightful story of a product manager turned Product Owner, faced with the challenges of a complex, high-tech product. Despite initial uncertainty, she learned to trust her team’s expertise and leaned on them for guidance. This shift in approach earned her the respect and credibility of her team. Michael emphasizes the importance of seeking help from the team and highlights this as a key trait of a great Product Owner. This episode provides valuable insights into the qualities that define an exceptional Product Owner.

The Bad Product Owner: When Ego Hinders Progress For PO’s, The Overconfident PO

In this episode, Michael recounts an encounter with a Product Owner (PO) who was overconfident in their skills, while at the same time not providing enough information in user stories, forcing the team to guess what was asked. Despite attempts to offer help, the PO refused assistance, ultimately causing friction. When the situation escalated, the manager intervened, resulting in Michael’s departure from the team. Michael stresses the importance of highlighting the impact on the team and offering constructive feedback on user stories. He introduces the “Michael test” for evaluating a PO’s ability to perform in that role.

The Ultimate Guide to Supporting Product Owners as a Scrum Master

Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.

About Michael Schmidt

Michael a Berlin-based Agile Coach for teams, roles and organisations around software based product development. Michael invented “the taskboard” on his own, which ignited his working agile by conviction some 13 years ago.

You can link with Michael Schmidt on LinkedIn and connect with Michael Schmidt on Twitter.

Aki Salmi: Trust, Transparency, and Vision, A Guide to Effective Product Ownership

In this episode, Aki shares insights on what makes a great product owner. He highlights the importance of close collaboration between the team and the product owner to ensure a clear understanding of the “why” behind each backlog item. Aki recounts a positive experience where the team and PM worked together every Monday to define objectives. He emphasizes the value of ensemble work or mob programming for effective communication. Aki advises building trust, maintaining a coherent product vision, and addressing any fears around transparency within the team.

The Ultimate Guide to Supporting Product Owners as a Scrum Master

Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.

About Aki Salmi

Aki is a software crafter and shares the joy of coding and the value of empathy at work. That is, Aki works on ones and zeros (code) and everything else (humans).

You can link with Aki Salmi on LinkedIn.

Get These Valuable Lessons Today!
Down-to-earth, hard-earned Scrum Masters lessons and the Tips from the Trenches e-book table of contents, delivered by email
Enter e-mail to download a clickable PO Cheat Sheet
This handy Coach Your PO cheat-sheet includes questions to help you define the problem, and links to handy, easy techniques to help you coach your Product Owner
Enter e-mail to download a clickable PO Cheat Sheet
This handy Coach Your PO cheat-sheet includes questions to help you define the problem, and links to handy, easy techniques to help you coach your Product Owner
Enter e-mail to download a checklist to help your PO manage their time
This simple checklist and calendar handout, with a coaching article will help you define the minimum enagement your PO must have with the team
Enter e-mail to download a checklist to help your PO manage their time
This simple checklist and calendar handout, with a coaching article will help you define the minimum enagement your PO must have with the team
Internal Conference
Checklist
Internal Conference
Checklist
Download a detailed How-To to help measure success for your team
Motivate your team with the right metrics, and the right way to visualize and track them. Marcus presents a detailed How-To document based on his experience at The Bungsu Hospital
Download a detailed How-To to help measure success for your team
Read about Visualization and TRANSFORM The way your team works
A moving story of how work at the Bungsu Hospital was transformed by a simple tool that you can use to help your team.
Read about Visualization and TRANSFORM The way your team works
NEW! FREE Product Owner Mini-Summit
Join us for this new Mini-Summit featuring seven pre-recorded sessions handpicked from our most popular past events.
NEW! FREE Product Owner Mini-Summit
Join us for this new Mini-Summit featuring seven pre-recorded sessions handpicked from our most popular past events.
NEW! Mini-Summit
Join us for this new Mini-Summit featuring seven pre-recorded sessions handpicked from our most popular past events.
Opens in a new tab.
NEW! Mini-Summit
Join us for this new Mini-Summit featuring seven pre-recorded sessions handpicked from our most popular past events.
Join us for this new Mini-Summit featuring seven pre-recorded sessions handpicked from our most popular past events.
(Opens in a new tab)