Matthias Kostwein: How a Product Owner can help the Scrum team negotiate better with the client

Matthias shares the story of a team that was in trouble with their estimations. Matthias had just joined this team, and noticed that the team was not able to communicate the uncertainty of their estimates. On top of that, this team was working with a very demanding customer, who had pushed the team to “minimize” their estimates! As a Product Owner, Matthias had to help the team get back their confidence, and build trust between team and customer. Listen in to learn how Matthias (as a Product Owner) helped this team work better with this challenging client.

Featured Book of the Week: Lean from the Trenches (Managing Large-Scale Projects with Kanban) by Kniberg

Matthias recommends Lean from the Trenches (Managing Large-Scale Projects with Kanban) by Kniberg, and Scrum: The Art of Doing Twice the Work in Half the Time by Sutherland. However, as he puts it, he’s learned the most about the Product Owner role from interacting with his peers, and trying to foster a more collaborative environment. He describes empathy as an essential skill for Product Owners.

How can Angela (the Agile Coach) quickly build healthy relationships with the teams she’s supposed to help? What were the steps she followed to help the Breeze App team fight off the competition? Find out how Angela helped Naomi and the team go from “behind” to being ahead of Intuition Bank, by focusing on the people! Download the first 4 chapters of the BOOK for FREE while it is in Beta!

About Matthias Kostwein

Matthias is a Project Manager, turned Programmer, turned PO, turned Client Service Director with a varied background in different industries from Mechanical Engineering to IT Agencies. Throughout all of his journey, Agile has been part of his work life, even before he knew what Scrum was.

You can link with Matthias Kostwein on LinkedIn.

Matthias Kostwein: Solving conflicts as a Scrum Product Owner, what great PO’s do! 

Matthias joined, as a Product Owner, a project that was in trouble. A former Product Owner had quit, the team was having trouble predicting what they could deliver. On top of that, the Scrum Master and the Tech Lead did not see eye-to-eye. In this messy situation, Matthias had to help out the team and the Scrum Master recover! Luckly, Matthias had enough experience as a Scrum Master to help mediate the conflict! Listen in to learn how Product Owners can be critical partners to the Scrum Master when things aren’t working well!

About Matthias Kostwein

Matthias is a Project Manager, turned Programmer, turned PO, turned Client Service Director with a varied background in different industries from Mechanical Engineering to IT Agencies. Throughout all of his journey, Agile has been part of his work life, even before he knew what Scrum was.

You can link with Matthias Kostwein on LinkedIn.

Ali Asl: Empathy as a key skill for Scrum Product Owners

The Great Product Owner: Empathy as a key skill for Scrum PO’s

Great Product Owners have empathy for the customer, the organization and the team. As Ali describes it: it’s key to be human! Even if knowledge of the product and the business is very important, knowledge can be acquired, but the skill of empathy is not easy to acquire.

The Bad Product Owner: Cheap and inexperienced, a combination that destroys value for the customer and the company

This company that Ali worked at used to hire graduates as Product Owners. Inevitably, with their lower salaries came a whole host of other problems. The PO’s would not have experience on the product, or the process of developing products and would focus on the wrong things. In this segment, we also discuss how to help Product Owners focus on value and impact.

Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.

About Ali Asl

Ali is an experienced and accomplished Independent Agile Coach, Trainer and Scrum Master focused on supporting organizations and teams in the application of Agile values and principles to deliver quality and value.

You can link with Ali Asl on LinkedIn.

Ali Asl: How to recover a Scrum team after a “hero” leaves the team

In this company, there was one developer who was considered the “hero” by everyone. Junior developers felt intimidated, and the management further promoted the view that this person was a “hero”. Even the Product Owner no longer acted as the Product Owner. Ali noticed that the team was deferring too much to the “hero”, who had become arrogant in their ways of communicating. Ali had to help move the “hero” to another team, and started a process of rebuilding the team again. Listen in to learn what you can do, to help recover a team after an “hero” anti-pattern.

Featured Book of the Week: The Four Agreements, by Ruiz

In The Four Agreements: A Practical Guide to Personal Freedom by Don Miguel Ruiz, Ali found a book that helped him shape his way of thinking and acting as a Scrum Master. Even if this is not an Agile book, it shares important lessons for personal growth.

How can Angela (the Agile Coach) quickly build healthy relationships with the teams she’s supposed to help? What were the steps she followed to help the Breeze App team fight off the competition? Find out how Angela helped Naomi and the team go from “behind” to being ahead of Intuition Bank, by focusing on the people! Download the first 4 chapters of the BOOK for FREE while it is in Beta!

About Ali Asl

Ali is an experienced and accomplished Independent Agile Coach, Trainer and Scrum Master focused on supporting organizations and teams in the application of Agile values and principles to deliver quality and value.

You can link with Ali Asl on LinkedIn.

Bert Heymans: The Product Owner that thought they “owned” the team, and what to do about it

The Great Product Owner: Collaborating with the Scrum Master to help the teams succeed.

This PO was able to defend the team in front of others, and also helped the team clarify their questions so that they didn’t have any doubts about their performance. He helped the team with reports and red-tape related tasks and focused on enabling the team to deliver. Finally, great PO’s know how to collaborate with the Scrum Master to help the team succeed.

The Bad Product Owner: The PO that thought they “owned” the team

When Product Owners think they “own the team”, they might change the team’s priorities according to their own personal preferences. When this happens, they might start changing priorities every sprint, micro-manage the team and even bring conflict to the team. In this section, we also talk about a PO that insisted that the team release on a Friday (a well-known anti-pattern). In this segment, we discuss how Scrum Masters can avoid these anti-patterns by deliberately building a great rapport with the PO.

Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.

About Bert Heymans

Bert is a long time Lean Management aficionado and project management tool specialist, along the way he fell in love with business analysis and teaching business analysis techniques. In 2016 he founded Lean Coffee Ghent and has been at it since.

You can link with Bert Heymans on LinkedIn and connect with Bert Heymans on Twitter.

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This handy Coach Your PO cheat-sheet includes questions to help you define the problem, and links to handy, easy techniques to help you coach your Product Owner
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This handy Coach Your PO cheat-sheet includes questions to help you define the problem, and links to handy, easy techniques to help you coach your Product Owner
Enter e-mail to download a checklist to help your PO manage their time
This simple checklist and calendar handout, with a coaching article will help you define the minimum enagement your PO must have with the team
Enter e-mail to download a checklist to help your PO manage their time
This simple checklist and calendar handout, with a coaching article will help you define the minimum enagement your PO must have with the team
Internal Conference
Checklist
Internal Conference
Checklist
Download a detailed How-To to help measure success for your team
Motivate your team with the right metrics, and the right way to visualize and track them. Marcus presents a detailed How-To document based on his experience at The Bungsu Hospital
Download a detailed How-To to help measure success for your team
Read about Visualization and TRANSFORM The way your team works
A moving story of how work at the Bungsu Hospital was transformed by a simple tool that you can use to help your team.
Read about Visualization and TRANSFORM The way your team works