Very often we are in situations where we must quickly act to fend off some conflict situation. The natural tendency is to “take charge” based on our observations and conclusions about other people’s intentions. But is that the right approach? Cliff talks about how he learned to stay curious and never assume he knew other people’s intentions. Great advice!
We also mention the book Managing Oneself by Peter Drucker.
About Cliff Hazel
Cliff Hazel is a coach at Spotify who is trying to learn about how to build effective teams, and how we can create the conditions for them to thrive. His main interests are: Complexity and Systems, Visualisation and Information Radiators, Curiosity and Continuous Learning
You can link with Cliff Hazel on LinkedIn, connect with Cliff Hazel on Twitter and catch him in some conference near you.
Technology enthusiast. Change artist. Culture hacker. People focused. Helping organizations provide their employees with the most meaningful and fulfilling experience they could have while delivering solutions that change the world. Ebenezer is also a Tech Director at Mannheim.
You can link with Ebenezer Ikonne on LinkedIn, and contact Ebenezer Ikonne on Twitter. You can also read his thoughts on Agile on his blog.
In this very special episode we talk with Bob Marshall, aka Flowchainsensei on twitter. We discuss some of his outstanding work: The Marshall model, where Bob Marshall explores the different types of mindsets and their influence on the effectiveness of organizations.
Simply put, the Model explains how the effectiveness of any knowledge-work organisation is a direct function of the kind of mindset shared collectively by all the folks working in the organisation – managers, executives and employees, all. – Bob Marshall
The Anti-matter principle, where Bob explores a single, overarching principle that could guide the actions of those that take Agile seriously.
“Attend to folks’ needs.” — Anti-matter principle
Empathy as a key skill for Scrum Masters
We also discuss one of the key skills for Scrum Masters: Empathy. How to develop it, and what resources are available for those that want to grow their ability to experience empathy.
We mention resources such as videos by Marshall Rosenberg and Carl Rogers.
A special attention is given in our conversation to the impact of Extrinsic Motivators on the degrading of organizational performance over time. A must listen, if you ask me 🙂
Enjoy this first special episode of the Scrum Master Toolbox Podcast.
About Bob Marshall
Bob Marshall has been at the forefront of Digital Business for more than twenty years.
Throughout, he has consistently inspired people to improve their effectiveness – along with the effectiveness of their teams and organisations. He spent three years as founder and CEO of Familiar, Europe’s UK’s first one hundred percent Agile software house and digital consultancy start-up, serving major Digital Business clients in Telecoms, Finance, Travel, Media, and eBusiness.
He has for the past fifteen years headed Falling Blossoms – a Digital Business Consultancy advising organisations how best to go about applying Digital to achieving their business objectives.
He is also the co-founder of the Rightshifting movement, and the creator of the Marshall Model (Dreyfus for the organisation), as well as Prod•gnosis, Emotioneering and FlowChain; the enterprise-wide approach to developing software-intensive products and services.
He has also pioneered the application of psychology and psychotherapy techniques to Digital Business and Digital Business Transformation.