Pascal Clarkson: Helping teams own, and measure their own success

In Pascal’s perspective, Scrum Masters can be successful if they help the teams be comfortable with change, and feel accountable for their delivery. In order to get there, we must help teams know what success means (they need to be part of defining it) and measure it (help them do it!) In this segment, we also refer to the “what could go wrong” retrospective exercise. 

Featured Retrospective Format for the Week: Questions that generate conversations

In this segment, we talk about a simple concept: “helping teams have a conversation”. Pascal shares some of the tips and questions he uses when helping teams get started with the improvement conversation we hope to trigger in every retrospective. 

Pascal also shares a critical tip on how to handle the situation when the team does not go along with your plan in the retrospective. Don’t miss it!  

Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches – Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!  

About Pascal Clarkson

Pascal has a bachelor degree in computer science. After years of working as a software engineer and having 8+ years of practical experience with the Scrum Framework, he has shifted his attention towards group facilitation. He uses Systemic Modelling and other methods to support groups in their discovery of how they can be the best version of themselves.

You can link with Pascal Clarkson on LinkedIn and connect with Pascal Clarkson on Twitter. 

You can also follow Pascal’s writings on Artocraft.nl.

Tomo Lennox: Customer-delight as the success KPI, and how to measure end-to-end success

Tomo suggests we consider “customer-delight”, the measure of success. However, that is hard to measure. In this episode, we explore how we might be able to measure “customer delight” and mention some “end-to-end” tools we can use to help the teams be aware that their work only produces value after team-external activities are completed. 

Featured Retrospective Format for the Week: The Best Story this sprint

Tomo starts by recommending we always have more than one format ready to go when preparing a retrospective. However, we explore “The Best Story” retrospective format that helps team members talk about their work. In this segment, we also refer to the “mood-graph” (aka Journey Lines for the Sprint). 

Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches – Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!

About Tomo Lennox

Tomo has 20 years of experience in project management, both waterfall, and Agile. A few years ago he was at David Anderson’s first Kanban Conference and has been a fanatic ever since, even though he has lost several jobs as a result of it. Tomo became then an advocate for projection over guessing, and reactive planning.

You can link with Tomo Lennox on LinkedIn and connect with Tomo Lennox on Twitter.

Dov Tsal: Defining success as a dynamic benchmark, that follows the team’s evolution

When it comes to defining success for a Scrum Master, Dov suggests we think of it as the success of a parent. Where the perspective, and the actions we take change constantly because the team (like a child) is also continuously evolving and changing. In this segment, we share many tips on how to review and assess our performance as Scrum Masters. 

Featured Retrospective Format of the Week: The Silent Retrospective

Dov introduces the “silent retrospective”, an approach he takes to help the team reflect and share their insights in a way that allows all to share their views and thoughts. We also talk about how to prepare and facilitate the “silent retrospective”. 

Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches – Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!  

About Dov Tsal

Dov Tsal is a versatile agile coach, scrum-master, change-agent, and enabler, helping companies teams, and individuals to make an impact. Dov is also the creator of the #MeetingSpicer, a coaching tool to hack meeting culture. He is also the co-creator of The Agile Tao Podcast about understanding agility through the Taoist prism.

You can link with Dov Tsal on LinkedIn.

Philip Rogers: How to measure Scrum team happiness and team satisfaction

When we try to assess our impact and success as Scrum Masters, we can look at team happiness and satisfaction. Measuring those will help us assess our impact, and there are simple ways to do it. In this episode, we talk about the Niko Niko Calendar (the Niko Niko Calendar has been previously discussed also in other episodes) and the ideas from the Spotify Health Check approach.

Featured Retrospective From for the Week: Pick Discussion Questions

Philip shares with us a format that can be set up relatively quickly and focuses on helping the team get started with a productive discussion on some of the most pressing topics for them. Philip shares some of the questions he uses when starting this kind of retrospective, and suggests we use a Futurespective to help teams gain fresh insights on their approach to work. 

Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches – Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!  

About Philip Rogers

Phil is a father of four children and a volunteer paleontologist at the Smithsonian National Museum of Natural History. He is also an “agile whisperer” (coach) who has worked with scores of teams in the spirit of continuous learning, continuous improvement, and simply finding creative ways to collaborate and have fun in the workplace.

You can link with Philip Rogers on LinkedIn and connect with Philip Rogers on Twitter.

Dirk Fabricius: Helping Scrum teams survive micromanagement

Sooner or later, Scrum Masters will face the micro-management anti-pattern. What should Scrum Masters do in that case? In this episode, we talk about the anti-patterns that can emerge in a team that is subject to micro-management and some of the tools that Scrum Masters can use in those situations.

We discuss the Game of Trust (GDoc link) (here’s another Game of Trust you can use) and the Niko Niko Calendar.

Featured book for the Week: Scrum Mastery by Geoff Watts

Geoff Watts has been a past guest of the Scrum Master Toolbox podcast, and is also the author of Scrum Mastery: From Good To Great Servant-Leadership. In that book, Dirk found out about servant leadership and how that could change his approach to the Scrum Master role.

In this segment, we also mention Scrum for the people by Tobias Mayer and Product Mastery by Geoff Watts.

About Dirk Fabricius

Dirk has worked in jobs with IT focus for 20 years. He has had the roles of Project Lead, Developer (Backend), Product Owner and Scrum Master. He’s also been a Teacher in Public Schools for 7 years.

You can link with Dirk Fabricius on LinkedIn.

Nisha Balwatkar on 2 tools to help measure your Scrum Master success

Who to involve when evaluating our success as Scrum Masters? In this episode, we review the critical stakeholders, and how to involve them in our own self-evaluation.

In this episode, we refer to the Niko-Niko Calendar and the Happiness timeline, two of the tools you can you to evaluate your success as a Scrum Master.

Featured Retrospective format for the Week: What was good / bad and what actions should we take?

The Good/Bad/Actions format is a simple, yet effective format. Nisha explains how to facilitate this format in a short time frame and how Scrum Masters can prepare to host the retrospective.

About Nisha Balwatkar

Nisha started her career as a programmer for the love of logical reasoning and technology and soon found herself trapped in the mismanagement of software teams affecting the work and efforts put in by the teams. She always had a feeling she could fix it and eventually moved to be a scrum master. She enjoys helping out teams and see the joy of success by identifying and fixing small things.

You can link with Nisha Balwatkar on LinkedIn and connect with Nisha Balwatkar on Twitter.