Luís Santos Silva: Measuring and learning from the level of morale in your Scrum team

Failure stories are an important part of our community, and as Luís puts it: “battle scars are the things that help us grow”, so we explore one of those stories in this episode. Luís was working with a team that was very low on morale. The team had been forced to adopt Scrum without being ready for it. Luís needed to find a way to make this visible. 

We discuss how we can make morale transparent to the team itself, as well as to the stakeholders. 

In this episode, we refer to the Niko Niko Board, as well as Maslow’s Hierarchy of Needs.

About Luís Santos Silva

Luís is not your typical Agile Coach as he doesn’t have an IT background. He worked his way from a contact center up to Lean and Agile Coach and is now a Agile Coach team lead at OutSystems.

You can link with Luís Santos Silva on LinkedIn.

Nancy Beers: Taking advantage of Agile Retrospectives BEFORE the retrospective takes place

While retrospectives are a critical part of the Sprint, and the team’s evolution over time, there’s a problem when “everything” gets discussed only in the retrospective. Nancy shares her perspective on the importance of team conversations during the Sprint, right when the events to be analyzed take place. 

Featured Retrospective Format for the Week: “Get out of your head” retrospectives

Nancy is an avid gamer, and regularly adapts and creates games to help her in her work with teams. In this segment, we talk about how we can use certain games to help teams “get out of their head”, and learn to listen to the emotions caused by certain events in the sprint. 

In this segment, we refer to Rory Story Cubes, a fun tool we can use to help teams be more creative in analysing the events of the Sprint. 

Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches – Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!  

About Nancy Beers

Nancy says she is here to change the world one game at a time. She plays with people to learn or unlearn things. This can either be hard skills or soft skills (aka. Human skills)

You can link with Nancy Beers on LinkedIn and connect with Nancy Beers on Twitter.

Mustafa Ergun: The Scrum Master’s success from 3 different perspectives

Mustafa looks at three different aspects of the Scrum Master work to define what success looks like. From these aspects he suggests we ask specific questions to evaluate the team’s situation and progress over time. Listen in to learn about these 3 different aspects, and how to incorporate these into your regular reflection as a Scrum Master. 

Featured Retrospective Format for the Week: Breaking Bad Retrospective

Mustafa focuses on formats that help the team be fully engaged in sharing insights, questions, and learnings. He suggests we focus on helping teams share via games, and suggests a TV series based retrospective: “The Breaking Bad Agile Retrospective”. Listen in to learn how Mustafa introduces and facilitates retrospectives based on TV series. 

Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches – Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!  

About Mustafa Ergun

Mustafa is an experienced Scrum Master. He has a passion for helping individuals and organizations see their potential and make things better. His current focus is on improving teams’ performance through insightful facilitation. Mustafa is always eager to learn, share his experience with others and enjoys seeing people succeed.

You can link with Mustafa Ergun on LinkedIn and connect with Mustafa Ergun on Twitter.

Pascal Clarkson: Helping teams own, and measure their own success

In Pascal’s perspective, Scrum Masters can be successful if they help the teams be comfortable with change, and feel accountable for their delivery. In order to get there, we must help teams know what success means (they need to be part of defining it) and measure it (help them do it!) In this segment, we also refer to the “what could go wrong” retrospective exercise. 

Featured Retrospective Format for the Week: Questions that generate conversations

In this segment, we talk about a simple concept: “helping teams have a conversation”. Pascal shares some of the tips and questions he uses when helping teams get started with the improvement conversation we hope to trigger in every retrospective. 

Pascal also shares a critical tip on how to handle the situation when the team does not go along with your plan in the retrospective. Don’t miss it!  

Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches – Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!  

About Pascal Clarkson

Pascal has a bachelor degree in computer science. After years of working as a software engineer and having 8+ years of practical experience with the Scrum Framework, he has shifted his attention towards group facilitation. He uses Systemic Modelling and other methods to support groups in their discovery of how they can be the best version of themselves.

You can link with Pascal Clarkson on LinkedIn and connect with Pascal Clarkson on Twitter

You can also follow Pascal’s writings on Artocraft.nl.

Tomo Lennox: Customer-delight as the success KPI, and how to measure end-to-end success

Tomo suggests we consider “customer-delight”, the measure of success. However, that is hard to measure. In this episode, we explore how we might be able to measure “customer delight” and mention some “end-to-end” tools we can use to help the teams be aware that their work only produces value after team-external activities are completed. 

Featured Retrospective Format for the Week: The Best Story this sprint

Tomo starts by recommending we always have more than one format ready to go when preparing a retrospective. However, we explore “The Best Story” retrospective format that helps team members talk about their work. In this segment, we also refer to the “mood-graph” (aka Journey Lines for the Sprint). 

Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches – Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!

About Tomo Lennox

Tomo has 20 years of experience in project management, both waterfall, and Agile. A few years ago he was at David Anderson’s first Kanban Conference and has been a fanatic ever since, even though he has lost several jobs as a result of it. Tomo became then an advocate for projection over guessing, and reactive planning.

You can link with Tomo Lennox on LinkedIn and connect with Tomo Lennox on Twitter.

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