How focusing on a single metric improved team performance – Guest post by Marcus Hammarberg

This is a guest post by Marcus Hammarberg, author of Salvation: The Bungsu Story, How Lean and Kanban saved a small hospital in Indonesia. Twice. And can help you reshape work in your company. (available on Amazon)

This is the third post on a series by Marcus Hammarberg about how metrics can help engage, motivate and ultimately push a team towards success! (See other blog posts in this series here)

When we first started to work with the Bungsu hospital they were in a devasting situation.

Fast forward 1,5 years and you would see a hospital that was making money every day.

In the end, we turned the hospital from a situation where only the director and her closest staff cared, to a situation where 100 people in the hospital were actively engaged in everyday improvements.

How is this possible? What kind of magic was applied?

How focusing on a single metric improved team performance

Now that we had a metric that mattered to everyone and this truly was the “talk of the hospital”, we experienced a wave of change.

Not surprisingly the first groups to engage was the people in charge of bringing more people to the hospital; the marketing team.

It turned out that making the “number of patients served”-metric visible throughout the hospital, was what was needed to get them activated. But when we did, the lid of their passion and creativity jar was blown off! We started to see real ownership in their behavior. As if The Bungsu was their very own hospital.

Before I knew it, I found myself in a workshop where the two ladies of the marketing department blurted out 25 ideas on how to get more patients. And 3 or 4 of them were really low hanging fruit that we could do the very next day. For example:

  • Go to the nearby clinics and advertise our availability for surgery and treatments that the clinics could not handle
  • Offer free transport from the big hospitals to our hospital for treatments that the big hospitals had a waiting list for
  • Suggest that our freelancing doctors would do all their surgery in our hospital

These were very simple changes that had been dragging on in decision-making boards. Now the decisions were quick to make – because the need and impact were clear to see.

Just a few days after we started to track “number of patients served per day” these actions brought the metric up to a whopping 133 patients served per day! Twice the normal number of patients and a level that has not been seen in a long time.

This taught me, in a very impactful way, how a single metric can transform the performance of a team. In this case, the marketing team.

Do you need the one metric that matters to engage your team? This booklet is for you!

In the Bungsu’s Pirate Code for Visualization downloadable booklet I will go into details on how we made this “one metric that matters” engaging, kept it relevant and ultimately saved the hospital by keeping our focus there – using what we referred to as the Bungsu Pirate Code. Click here to download your guide to using the “one metric that matters” in your own team.

This is a very actionable tool that you can you use today in your organisation to make your visualizations matter to everyone all the time.

The Bungsu Story is a fascinating account of a real-life crisis, and how Agile, Lean and Kanban saved the Hospital from bankruptcy! Twice! Get ready for the journey, it’s going to be a bumpy ride!

About Marcus Hammarberg

Marcus is the author of Salvation: The Bungsu Story (available on Amazon), an inspiring and actionable story about how simple tools can help transform the productivity and impact of an organization. The real-life stories in The Bungsu can help you transform the productivity of your team. Marcus is also an renowned author and consultant in the Kanban community, he authored the book Kanban in Action with Joakim Sundén.
You can link with Marcus Hammarberg on LinkedIn, and connect with Marcus Hammarberg on twitter.

How a single metric can help the team members engage and become a real team – Guest post by Marcus Hammarberg

This is a guest post by Marcus Hammarberg, author of Salvation: The Bungsu Story, How Lean and Kanban saved a small hospital in Indonesia. Twice. And can help you reshape work in your company. (available on Amazon)

This is the second post on a series by Marcus Hammarberg about how metrics can help engage, motivate and ultimately push a team towards success!

When we first started to work with the Bungsu hospital they were in a devasting situation.

Fast forward 1,5 years and you would see a hospital that was making money every day.

In the end, we turned the hospital from a situation where only the director and her closest staff cared, to a situation where 100 people in the hospital were actively engaged in everyday improvements.

How is this possible? What kind of magic was applied?

Click to learn more about how you can help your PO

Keeping engagement when the bad news hit – Becoming a team!

Continue reading How a single metric can help the team members engage and become a real team – Guest post by Marcus Hammarberg

Scrum is failing, help!: How to help teams jump to high-performance, an online meet up with Marc Löffler

“My Scrum is failing!” is a commonly heard comment. “Agile isn’t working for us” or the common “we do Scrum, but … [add your favourite anti-pattern]” are just symptoms that the teams are struggling with Agile adoption.
In the other end of the spectrum, we have teams that are highly effective. They deliver valuable functionality to the market every sprint, and sometimes even several times per sprint. These teams seem to have found a “groove” where collaboration is natural, they are motivated, and the results speak for themselves. We call these high-performing teams. Teams that spend more time delivering value than “struggling” with their agile adoption.

Where is your team in this continuum? And it is a continuum. There are many shades of grey on this scale from “my scrum is failing” to “we lover our job, and our customers love us”.

How do we bridge that gap? How do we help people go from scrum-but to “yeah! we did it!? Read on for more…

Continue reading Scrum is failing, help!: How to help teams jump to high-performance, an online meet up with Marc Löffler

Oana Juncu on why it is so important to start with “why”

Success is not just a metric, it is a state that we and our teams achieve. How to get there is what we talk about today with Oana Juncu.
In this episode we refer to the Book “Start with Why”, by Simon Sinek.

About Oana Juncu

Oana likes to present herself as a Business DJ, mixing whatever practices, from Agile and Lean(Startup) to storytelling , User Experience and neuroscience. In her day to day Oana helps teams and organisations unfold creativity, become proud of their achievements, and delight their customers.
You can connect with Oana Juncu on LinkedIn, or follow Oana Juncu on Twitter.
Oana’s website can be seen at coemerge.com.

BONUS EPISODE: Critical lessons on Leadership with Sean Dunn

In this Episode we explore Leadership, what it means, and why it is such an important discipline for Scrum Masters.
Sean is an officer in the Canadian army reserves, turned Agile Coach. He shares with us what he learned about leading teams in his military career. How those lessons apply to knowledge work, and how to develop our Leadership skills.
In the armed forces, we look at leaders as someone who will be with us in harms way. To be able to function effectively as teams, leaders need to learn to work with teams in a manner that builds trust and empathy. Scrum Masters can learn a lot from how that is achieved in high-pressure situations.
The book mentioned on the topic of Trust: The 5 Dysfunctions of a team by Lencioni, includes many examples and practices on how we can help build trust within our teams. We also refer to Turn the Ship Around by Marquette, a book dedicated to explore the topic of leadership filled with lessons for Scrum Masters.
We also discuss what it means to be a successful leader, and review some of the Agile Manifesto principles that bear directly on leadership, and the practice of that discipline.

We are temporary stewards of our profession
Sean helps us to challenge our personal visions of leadership, what it means for our profession, and how it should influence our actions. “What type of organization do you want to build?”, Sean asks.
To help us develop our own understanding and vision of leadership Sean recommends 3 books:

About Sean Dunn

Sean is an Enterprise Agile Coach with IHS Global. He has been involved with agile development for 8 years as a developer, product owner, and agile coach. Prior to his exposure to agile development Sean spent 13 years in the Canadian Army. In fact, Sean is known to point out that the Army is far more agile than most people think.
That background in the Canadian Army influenced his view of Leadership and the role of Leadership in creating and developing great teams.
You can connect with Sean Dunn on LinkedIn, check out Sean Dunn on the Scrum Alliance or email him at sean.dunn@ihs.com.

Juha Heimonen’s recipe to measure Scrum Master success: Happiness

Happiness is the metric for Scrum Masters to measure their success, according to Juha. We talk about the role of the process in making people happy, as well as the reasons why happiness is so important for Scrum teams.
We also discuss the book by Marshall Rosenberg: Nonviolent Communication, A Language of Life.

About Juha Heimonen

Juha is a entrepreneur, programmer, kanbanista and a unicorn. He calls Software a garden, and says that he tries to be a gardener tending the soil as well as the specific plants.
He is active in the local agile community in Jyväskylä, Finland and also quite active on twitter.
You can link up with Juha Heimonen on LinkedIn and connect with Juha Heimonen on twitter.
You can find out more about his thoughts on Fellowship and how he applies that in his own business at Flowa’s website and blog.

Juha Heimonen explains that people are magic and make miracles happen

Sometimes it is hard to focus on what to improve. Juha tells us: when you can’t do what you want, do something else instead. You can only teach people what they are ready to learn, and you cannot force anyone to learn anything.
We also discuss the lessons from Dale Carnegie’s How to Win Friends and Influence People, a must-read for all Scrum Masters.

About Juha Heimonen

Juha is a entrepreneur, programmer, kanbanista and a unicorn. He calls Software a garden, and says that he tries to be a gardener tending the soil as well as the specific plants.
He is active in the local agile community in Jyväskylä, Finland and also quite active on twitter.
You can link up with Juha Heimonen on LinkedIn and connect with Juha Heimonen on twitter.
You can find out more about his thoughts on Fellowship and how he applies that in his own business at Flowa’s website and blog.

Sven Schnee on the major consequences of lack of motivation

Lack of motivation is a self-destructing dynamic that can lead a team to dis-integrate. In this episode Sven explains how that dynamic can quickly destroy a team, and what you can do to avoid that fate. He explains his approach and techniques that support the team in developing their motivation.

About Sven Schnee

Sven started his journey as a developer around the year 2000. He experienced many projects and felt the pain of how traditional approaches to software development failed.
A few years ago he discovered Agile and Lean, and he is not going back.
He is an Agile Coach and Founder of Oikosofy. He wants to bring agile ways of working to a variety of customers from small companies to big enterprises. One of his key strengths is helping teams evolve on their path to self-organization.
You can connect with Sven Schnee on twitter, and link with Sven Schnee on LinkedIn.
You can read Sven Schnee’s blog The Product Owner Toolbox.

Daniel Nielsen on the HR anti-pattern that cause a failure in recruiting

Recruiting is a tough job, but recruiting a good Scrum Master is even harder than other recruiting tasks. And the reason is simple, it is impossible to be a good Scrum Master unless you live and breathe that role. This is what happened in the story that Daniel tells us today when he explains the HR anti-pattern that led to that failure in recruiting. Daniel also explains how he solved this recruiting challenge with the help of the team.

Special call to all Dubai agilists: Daniel is relocating to Dubai and is looking to connect to local agilists. If you fit the bill, then reach out to him on twitter: Daniel Nielsen on Twitter.

About Daniel Nielsen

Daniel is a developer turned Scrum Master turned Agile Coach, with an increasing focus on the coach part. Over the last 10+ years, his interest in how teams work and how we interact as individuals has only grown. He has worked in both small and large companies and tried to cope with the complexities in both worlds.
You can reach out to Daniel Nielsen on Twitter, and link with Daniel Nielsen on LinkedIn.
You can also read his blog in Danish at QED.dk

Wayde Stallmann explains how lack of trust destroys your team

Lack of trust destroys your team. That we all know, but Wayde shares how that phenomenon affected one team he worked with, and some antidotes to that process. In this episode we also mention a book dedicated to highly functioning teams: Patrick Lencioni’s The Advantage, and share 2 games you can play with your team to grow trust

About Wayde Stallmann

Wayde is an Agile coach with TeamFirstDevelopment.com. He is interested in helping teams improve using the same techniques that Improv theater teams use to develop Great Team Players.
You can connect with Wayde Stallmann on twitter, or link with Wayde Stallmann on LinkedIn. Or email Wayde Stallmann at wayde@wayde.com.