How trust, kanban and a little structure changed a life

Work life is a serious thing. We spend (at least) one-third of our time awake at work, and in some cases much more time than what we spend with our families most days of the year.

Now imagine what would happen if your work would be falling apart. You have too much work, and are being constanly interrupted. Your authority and ability to contribute is undermined. And on top of it your place of work is literally crumbling: the roof collapsed and what is left is being innudated by dirty water that runs off from the roof’s debri.

Meet Ibu Elsye!  Ibu Elsye is the lady dressed in black in the picture or “Mrs.” Elsye if you don’t speak Indonesian ;).

She’s General Manager of a hospital, Rumah Sakit Bungsu (aka The Bungsu), that Marcus Hammarberg helped, in Indonesia. General Manager; what is that, in a hospital? I’m happy you asked: basically she’s in charge of everything that is not health care. Food, laundry, maintenance, security staff, drivers … you name it.

In The Bungsu, if you need something fixed – go to Ibu Elsye.

But Ibu Elsye’s work life was not going very well…

Continue reading How trust, kanban and a little structure changed a life

Using Lean and Agile to save a hospital from bankruptcy: twice! The Bungsu Hospital Story

When Marcus Hammaberg first started to work with the Bungsu hospital they were in a devastating situation. Their finances were on a bottom low after years of decline of patients visiting, their operational permit had not been renewed and they were operating on a probation, the staff was disengaged and blasé … oh, that’s right – the roof of the entire second floor had collapsed.

Read on for more…

Continue reading Using Lean and Agile to save a hospital from bankruptcy: twice! The Bungsu Hospital Story

Marcus Hammarberg explains his recipe for team success

Many management approaches settle for measuring activity instead of outcomes. Marcus asks us to focus more on outcomes to be able to investigate the system conditions. After all it is outcomes that matter. He also asks us to be so precise about outcomes that we can measure it with a single metric. His process is:

  1. Go for smaller and smaller iterations as a way to help teams “own” their work
  2. Bring the outcome definition down to ground-level, so that everyone understands it
  3. Everyone needs to understand the metric. Simplify it.
  4. The metric needs to be one that changes often, so that we can use it as feedback.
  5. Update the metric daily
  6. Celebrate success

Marcus shared with us a discount code for all that purchase his book until October 14th, 2015. Don’t miss it, purchase the book at http://bit.ly/theKanbanBook, and use the code scrumkan.

About Marcus Hammarberg

Marcus is a Software / agile consultant from Sweden on IT-sabatical leave in Indonesia, working for the Salvation Army hospitals there. And yes, using techniques from agile in that work even in non-software environments.
One of those approaches he is using is Kanban, as Marcus is the author of the book Kanban in Action with Joakim Sundén, don’t forget to go to http://bit.ly/theKanbanBook, and get the book with the discount code scrumkan.
You can link with Marcus Hammarberg on LinkedIn, and connect with Marcus Hammarberg on twitter.

Marcus Hammarberg measures his success in happiness points

Scrum Masters measure their success in many different ways, Marcus chose happiness in his last project with a software team. He walks us through that and suggests that we use Niko, Niko index as a tool to measure happiness.

Marcus shared with us a discount code for all that purchase his book until October 14th, 2015. Don’t miss it, purchase the book at http://bit.ly/theKanbanBook, and use the code scrumkan.

About Marcus Hammarberg

Marcus is a Software / agile consultant from Sweden on IT-sabatical leave in Indonesia, working for the Salvation Army hospitals there. And yes, using techniques from agile in that work even in non-software environments.
One of those approaches he is using is Kanban, as Marcus is the author of the book Kanban in Action with Joakim Sundén, don’t forget to go to http://bit.ly/theKanbanBook, and get the book with the discount code scrumkan.
You can link with Marcus Hammarberg on LinkedIn, and connect with Marcus Hammarberg on twitter.

Marcus Hammarberg shares his best questions for the recruiting interview

There are many questions we can ask in a recruiting interview, but not all help us find the right people for the job. In this episode Marcus shares with us the questions he goes to when the job is recruiting the best Scrum Masters out there..

Marcus shared with us a discount code for all that purchase his book until October 14th, 2015. Don’t miss it, purchase the book at http://bit.ly/theKanbanBook, and use the code scrumkan.

About Marcus Hammarberg

Marcus is a Software / agile consultant from Sweden on IT-sabatical leave in Indonesia, working for the Salvation Army hospitals there. And yes, using techniques from agile in that work even in non-software environments.
One of those approaches he is using is Kanban, as Marcus is the author of the book Kanban in Action with Joakim Sundén, don’t forget to go to http://bit.ly/theKanbanBook, and get the book with the discount code scrumkan.
You can link with Marcus Hammarberg on LinkedIn, and connect with Marcus Hammarberg on twitter.

Marcus Hammarberg on visualizing work, and its impact on the system

When we introduce visualization methods in an already dysfunctional organization, there’s a tendency to see problems and point at the guilty parts. However, our dysfunctional processes are the result of the system conditions, not the people in the system. Marcus reminds us of that fact and asks us to hate the sin, not the sinner. He also shares a great tip to get started with visualizing the work in progress.

Marcus shared with us a discount code for all that purchase his book until October 14th, 2015. Don’t miss it, purchase the book at http://bit.ly/theKanbanBook, and use the code scrumkan.

About Marcus Hammarberg

Marcus is a Software / agile consultant from Sweden on IT-sabatical leave in Indonesia, working for the Salvation Army hospitals there. And yes, using techniques from agile in that work even in non-software environments.
One of those approaches he is using is Kanban, as Marcus is the author of the book Kanban in Action with Joakim Sundén, don’t forget to go to http://bit.ly/theKanbanBook, and get the book with the discount code scrumkan.
You can link with Marcus Hammarberg on LinkedIn, and connect with Marcus Hammarberg on twitter.

Marcus Hammarberg on the Water-Scrum-Fall anti-pattern

In many organizations we see teams rushing to adopt Scrum, only to be stuck in the Water-Scrum-Fall anti-pattern. Marcus shares with us one such case, and what he learned from the experience. He shares the metrics that matter in Agile, and why Lean is a perfect complement to the ideas of Agile and Scrum.

Marcus shared with us a discount code for all that purchase his book until October 14th, 2015. Don’t miss it, purchase the book at http://bit.ly/theKanbanBook, and use the code scrumkan.

About Marcus Hammarberg

Marcus is a Software / agile consultant from Sweden on IT-sabatical leave in Indonesia, working for the Salvation Army hospitals there. And yes, using techniques from agile in that work even in non-software environments.
One of those approaches he is using is Kanban, as Marcus is the author of the book Kanban in Action with Joakim Sundén, don’t forget to go to http://bit.ly/theKanbanBook, and get the book with the discount code scrumkan.
You can link with Marcus Hammarberg on LinkedIn, and connect with Marcus Hammarberg on twitter.