Lorraine Chambers: When Product Owners Are Spread Thin, And How To Overcome The Absent PO Anti-pattern

The Great Product Owner: The Growth-Oriented PO

This Product Owner (PO) ensured every team member had a voice, fostering an environment for experimentation and ideation. They facilitated developer participation in hackathons and effectively communicated the vision and roadmap. The backlog was consistently well-organized and prioritized. The PO actively shared feedback, motivating the team. They sought opportunities for recognition and took pride in sprint reviews. This PO’s commitment extended to continuous learning and self-improvement through training, events, and meetups, reflecting a growth-oriented mindset nurtured through Lorraine’s coaching.

The Bad Product Owner: When Product Owners Are Spread Thin, And How To Overcome The Absent PO Anti-pattern

Lorraine recounts an experience with a PO that was often absent. The Product Owner was spread thin across multiple teams, leading to scheduling conflicts with scrum events. This resulted in a disorganized backlog and a lack of a clear vision. Open, candid conversations were crucial in highlighting the impact on the team. Together, Lorraine and the PO adjusted the calendar to prioritize the team’s needs. With improved availability, the team thrived. Lorraine also collaborated with the PO to advocate for more dedicated time from management.

The Ultimate Guide to Supporting Product Owners as a Scrum Master

Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.

 

About Lorraine Chambers

Lorraine’s vision of excellence is summed up in the words of philosopher, Lao Tzu — “A leader is best when people barely know he exists … ” She’s held several roles in the Fintech industry, including Product Owner and Quality Assurance. She’s a native New Yorker that loves travel, music and museums.

You can link with Lorraine Chambers on LinkedIn and connect with Lorraine Chambers on Instagram.

Lorraine Chambers: How To Design Your Coaching Plan, And Progress Towards Successful Scrum Mastery

In this episode, we explore what success means for Scrum Masters and Lorraine’s perspective. Lorraine suggests that success starts when both the team and customers are genuinely content and motivated. Key indicators include the team independently addressing anti-patterns, initiating discussions about their work, and requiring less assistance with basic tasks. Lorraine emphasizes the importance of a defined coaching plan (see the Agile Coaching Growth Wheel) and personal accountability. Conducting quarterly team health surveys provides concrete feedback for self-improvement, enabling Lorraine to track progress and address areas for growth effectively.

Featured Retrospective Format for the Week: From Lean Coffee To The Simple DAKI Framework, Retrospectives For All Teams

When it comes to retrospective formats, for mature teams, Lorraine favors the Lean Coffee approach, providing an informal setting where participants shape the agenda in real-time. This allows for open discussions on chosen topics within time constraints. Lorraine highlights how Lean Coffee often uncovers diverse team concerns. For less mature teams, she leans towards the Drop/Add/Keep/Improve framework (DAKI retrospective), emphasizing continuous improvement. She suggests that we use the “Improve” to inspire improvements that we keep an eye on during the Sprint. With remote teams, she utilizes MURAL’s private mode for collaborative sticky-note sessions.

How can I, as a Scrum Master, supercharge my facilitation?

Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!

About Lorraine Chambers

Lorraine’s vision of excellence is summed up in the words of philosopher, Lao Tzu — “A leader is best when people barely know he exists … ” She’s held several roles in the Fintech industry, including Product Owner and Quality Assurance. She’s a native New Yorker that loves travel, music and museums.

You can link with Lorraine Chambers on LinkedIn and connect with Lorraine Chambers on Instagram.

Lorraine Chambers: Using Experiments To Drive Agile Change, Lessons from a Test Automation Initiative

This story starts with an agile transformation featuring a shift-left initiative. The team faced challenges in implementing test automation due to unclear policies and time allocation. Recognizing the challenges faced by the teams, Lorraine engaged with managers and leaders, advocating to give teams the support they needed. Through that, it was possible to help the teams with guidance on Test-Driven Development and support in using an internal testing tool. When it comes to helping teams adopt new practices, Lorraine advises identifying policy and decision-makers, gathering relevant data, and proposing time-limited experiments for major changes, culminating in retrospective evaluations.

Want to Improve Your Change Management Results? Discover the Lean Change Management Approach Today!

As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.

About Lorraine Chambers

Lorraine’s vision of excellence is summed up in the words of philosopher, Lao Tzu — “A leader is best when people barely know he exists … ” She’s held several roles in the Fintech industry, including Product Owner and Quality Assurance. She’s a native New Yorker that loves travel, music and museums.

You can link with Lorraine Chambers on LinkedIn and connect with Lorraine Chambers on Instagram.

Lorraine Chambers: Designing A Workshop To Help Agile Teams Overcome Conflict, And Learn To Communicate Effectively

In this episode, Lorraine reflects on a pivotal early experience as a Scrum Master. Faced with communication breakdowns in her new team, exacerbated by disrespectful responses to a junior member, she initially hoped for resolution without intervention. However, tensions escalated. Seeking guidance from an agile coach, they conducted communication-focused sessions, delving into communication styles and sharing some active listening practices. Progress seemed slow, prompting Lorraine to shift her coaching approach. She designed a workshop on navigating disagreements, using role-playing exercises. Additionally, she emphasized creating a collaborative working agreement and proactive identification of anti-patterns. Ultimately, Lorraine emphasizes arming teams with tools for independent problem-solving.

The inspiring story of how a failing hospital turned things around with Agile and Lean

Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story – How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.

About Lorraine Chambers

Lorraine’s vision of excellence is summed up in the words of philosopher, Lao Tzu — “A leader is best when people barely know he exists … ” She’s held several roles in the Fintech industry, including Product Owner and Quality Assurance. She’s a native New Yorker that loves travel, music and museums.

You can link with Lorraine Chambers on LinkedIn and connect with Lorraine Chambers on Instagram.

Get These Valuable Lessons Today!
Down-to-earth, hard-earned Scrum Masters lessons and the Tips from the Trenches e-book table of contents, delivered by email
Enter e-mail to download a clickable PO Cheat Sheet
This handy Coach Your PO cheat-sheet includes questions to help you define the problem, and links to handy, easy techniques to help you coach your Product Owner
Enter e-mail to download a clickable PO Cheat Sheet
This handy Coach Your PO cheat-sheet includes questions to help you define the problem, and links to handy, easy techniques to help you coach your Product Owner
Enter e-mail to download a checklist to help your PO manage their time
This simple checklist and calendar handout, with a coaching article will help you define the minimum enagement your PO must have with the team
Enter e-mail to download a checklist to help your PO manage their time
This simple checklist and calendar handout, with a coaching article will help you define the minimum enagement your PO must have with the team
Internal Conference
Checklist
Internal Conference
Checklist
Download a detailed How-To to help measure success for your team
Motivate your team with the right metrics, and the right way to visualize and track them. Marcus presents a detailed How-To document based on his experience at The Bungsu Hospital
Download a detailed How-To to help measure success for your team
Read about Visualization and TRANSFORM The way your team works
A moving story of how work at the Bungsu Hospital was transformed by a simple tool that you can use to help your team.
Read about Visualization and TRANSFORM The way your team works
NEW! FREE Product Owner Mini-Summit
Join us for this new Mini-Summit featuring seven pre-recorded sessions handpicked from our most popular past events.
NEW! FREE Product Owner Mini-Summit
Join us for this new Mini-Summit featuring seven pre-recorded sessions handpicked from our most popular past events.
NEW! Mini-Summit
Join us for this new Mini-Summit featuring seven pre-recorded sessions handpicked from our most popular past events.
Opens in a new tab.
NEW! Mini-Summit
Join us for this new Mini-Summit featuring seven pre-recorded sessions handpicked from our most popular past events.
Join us for this new Mini-Summit featuring seven pre-recorded sessions handpicked from our most popular past events.
(Opens in a new tab)