In this episode, Pooja talks about the often-overlooked aspect of leading change: communication. She discusses how the real challenge in change management isn’t the change itself but how it’s communicated. By sharing a story of how two companies handled layoffs differently, Pooja illustrates the importance of empathy in communication. She provides actionable tips, including the need to normalize change, allow people to express their fears, and use models like SCARF to guide the change process. How can we better support our teams through change by focusing on empathetic communication?
Want to Improve Your Change Management Results? Discover the Lean Change Management Approach Today!
As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.
About Pooja Gupta
Pooja is an Agile Coach at Visma Solutions and Agile Community Lead for Visma Group. With a passion for “limitless learning” and “selfless teaching,” she brings empathy and a people-centric approach to her work and everyday life. Based in Helsinki for 9 years, she finds balance through yoga, meditation, and family life.
You can link with Pooja Gupta on LinkedIn.
Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! 
Nimi Bello is a seasoned Agile professional with a diverse skill set. She currently serves as a Release Train Engineer at Deloitte. With over 8 years of experience, Nimi is an award-winning Creative Director, Principal Agile Consultant, and Strategic Partner. Her expertise lies in sales, technology, and guiding teams through the complex journey of transitioning to Agile methodology. Nimi is a global change agent with a fervor for building and scaling businesses and communities.