Look at the system, understand what can be changed by simplifying the workflow. Jon explains how he is helping management act on the system by finding, and then resolving impediments that the teams face regularly.
About Jon Eversett
Former Business Analyst, Product Owner wannabe, currently a Scrum Master. Jon works with teams with different maturity levels and some relatively new Product Owners. You can find Jon Eversett on LinkedIn, or interact with Jon Eversett on Twitter. You can read Jon Eversett’s blog to find out more about his ideas on the role of the scrum master and all things agile.