Listening is not the easiest part of the Scrum Master job. However, that’s one of the most important and powerful tools we have in our toolbox. In this episode we explore the case of a team that was entering a spiral of conflict and what was needed to avoid that from going out of control.
Featured Book of the Week: The Human Side of Agile by Gil Broza
The Human Side of Agile by Gil Broza is a book that helped Sarah understand the personal transformation we need to go through when we adopt Agile.
In this episode we also refer to Nonviolent Communication by Marshall Rosenberg.
About Sarah O’Brien
Sarah is passionate about helping teams work together to bring value to their work lives. She has worked in the Scrum Master role for the past 6 years after transitioning out of waterfall as a senior software engineer. Her (not so) secret goal is to help people bring agile practices home.
You can link with Sarah O’Brien on LinkedIn.

Technology enthusiast. Change artist. Culture hacker. People focused. Helping organizations provide their employees with the most meaningful and fulfilling experience they could have while delivering solutions that change the world. Ebenezer is also a Tech Director at Mannheim.
Andy has over 20 years of development experience in Smalltalk and Java, and is now a Scrum Master at Bright Interactive, based in Brighton on the south coast of the UK. He’s a former professional photographer and budding songwriter. You can find 