Lucas Smith on how being yelled at by users changes your perspective on customer value

It is common to claim that we must user-centric, or listen more to users, or even involve users more in the product development. But Lucas has an extreme case of that message for us. Listen in to learn how being yelled at by users can totally change your perspective on what is value, and make you want to change the product development process.

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About Lucas Smith

Lucas has been a developer, manager, and agile coach and trainer with Boeing. Currently works a Professional Scrum Trainer with and is the owner of LitheWorks. Lucas enjoys helping people and organizations improve the way they work to be more creative, effective, and efficient.

You can find Lucas Smith’s company at

You can link with Lucas Smith on LinkedIn.


Michael Küsters on the eternal IT – Business conflict, and how it affects collaboration

In this episode we explore a possible anti-pattern: the IT – Business conflict. It may start softly with some minor disagreements over priority, but if unchecked it can grow much bigger. In this episode we discover Michael’s own story of trying to bridge the gap between IT and Business, and also what he learned does not work. From Michael’s story we can learn how to tackle that possible conflict.

About Michael Küsters

Michael helps companies and people become more agile by providing coaching, training and consulting in agile frameworks, principles and mindset.

Michael has consulted for a wide range of companies from small start-up to international corporation, transforming teams, divisions and entire organizations. He is a seasoned veteran with Scrum, Kanban, XP, LeSS and SAFe, Lean and Six Sigma and harnesses this vast experience for his clients’ success.

Michael is a Thought Provoker helping organizations become more agile.

You can link with Michael Küsters on LinkedIn and connect with Michael Küsters on Twitter.


Jeff Bubolz on the journey from Agile Skeptic to Agile advocate

An untold story in the Scrum Master community is that not all of us started out as Agilists. That’s my case, and also Jeff’s case. In this episode we explore the personal transformation that Jeff went through: from skeptic to advocate of Agile in his organisation.

How this happened? A high pressure project which Jeff could not solve alone. He had to “take it to the team”, let them solve it on their own. How did they do it? With an Agile approach, of course. Because that’s what you develop when the pressure is high and you want to make sure you succeed. Listen in to learn about Jeff’s journey and how that was affected by how a team reacted to pressure to deliver.

About Jeff Bubolz

Jeff is a speaker, trainer, and agile coach. He has been a Product Owner, Scrum Master and Development Team member. Jeff has worked with enterprise companies to small start-ups. His goal is to end human suffering in organizations, by nudging people to be the change they want to see in the world.

You can link with Jeff Bubolz on LinkedIn and connect with Jeff Bubolz on Twitter.


Daniel Hooman: From Project Management to Agile Product Development, Crossing the Chasm

Daniel started his Agile transition a long time ago, when those adopting were mostly early adopter companies, eager to change. Today, in 2018, we are faced with more and more late majority companies. Companies that may not even be ready to start their transition, but they ply on. In this episode we review some of the challenges you can expect when working with late majority company, and help them Cross the Chasm.

In this episode we refer to The Microsoft Solution Framework  a development process that tries to incorporate Agile good practices in the application development lifecycle developed by Microsoft. The MSF is also available in book format here.

“Crossing the Chasm”, “early adopters” and “late majority” are terms that Moore used in this classic book about technology adoption: Crossing the Chasm, Marketing and Selling High-Tech Products to Mainstream Customers

About Daniel Hooman

Agile coach from Scrum Data since 2010. Daniel comes from a strong Business intelligence background. He is passionate about large scale product development, organisational structure and culture, being idealistic pragmatist, framework agnostic.

You can link with Daniel Hooman on LinkedIn and connect with Daniel Hooman on Twitter.

Chad Beier on Agile metrics, and their anti-patterns

When we start in a new organization, it takes a while before we understand all the anti-patterns around us. And something innocent, like a manager asking for a burndown chart, can quickly spiral out of control if we don’t pay attention. In this story, Chad shares with us how sometimes, focusing on metrics and transparency can destroy trust. Listen in to learn about one anti-pattern of the use of the Sprint Burndown, and how that can quickly destroy trust in your organization.

About Chad Beier

Chad’s first experience with Scrum was in 2005 on a global team responsible for consolidating financial software. After some dark days of death march projects, he left his traditional business analyst and project manager roles behind. He is now consulting organizations as an external change agent and organizational agility advisor.

You can link with Chad Beier on LinkedIn and connect with Chad Beier on Twitter.

Chad’s company is: Whiteboard Consulting.


Heidi Araya on working at NASA and with widely distributed teams

From NASA to Scrum consultant, Heidi has collected a lot of experience of how to apply Agile in diverse environments. From all of those experiences she collected many lessons about working in large organizations, distributed teams and other environments where even finding the root of a problem is difficult at best! In this episode Heidi shares some of the tools that she uses to make those problems visible, and quickly find the causes to tackle.

About Heidi Araya

Heidi is an Agile coach who has been working with remote teams since 1999. She aims to show teams and enterprises the value of a cohesive vision and mission, systems thinking, and self-organizing teams. An active member of the Agile community, she trains and speaks at events and conferences worldwide.

You can link with Heidi Araya on LinkedIn and connect with Heidi Araya on Twitter.

You can join Heidi and other coaches every month for a virtual meetup at


Felix Handler: Agile adoption in remote / distributed teams

Adopting Agile in a co-located organization is hard enough, but when you need to adopt Agile in distributed team, things get even more complicated. In this episode we discuss how Agile adoption in a distributed / remote team can create problems that are hard to solve, unless you are ready for it. We also discuss many different tips on how to tackle agile adoption in a distributed organization.

About Felix Handler

Felix likes to bring out the best in as many people as possible by providing an environment in which people can sustainably thrive. After his Bachelor in Computer Science he wanted to develop people rather than software. He also is part of, a movement for inspiring people.

You can link with Felix Handler on XING and connect with Felix Handler on Twitter.



Leonardo Bittencourt on what to consider when you are a beginner Scrum Master

When we start as Scrum Masters, there’s a lot of things we don’t know yet. Not only are we not able to see the anti-patterns, but we also don’t know how to react to the problems we face. Scrum has in itself a set of patterns that help us when we are starting out, but sometimes we need more than that. In this episode we explore the story of when Leonardo was just starting as a Scrum Master. The anti-patterns he saw, and the steps he took after he learned some hard lessons.


About Leonardo Bittencourt

Currently Leonardo is a Scrum Master at Equifax Ireland. Focused on building high performance teams through Agile and/or Lean adoption, he is an enthusiastic about Lean and Agile mindset in the Software Development industry as the transformation agent to create great working environment as well as products that matters.

You can link with Leonardo Bittencourt on LinkedIn and connect with Leonardo Bittencourt on Twitter.


Ryan McCann: What to do when Scrum doesn’t work as you expect?

Some of us are lucky to have a good experience with our first try at using Scrum. Some, even more lucky, can get great results during the first 2, 3, 5 or more times they help a team adopt Scrum. But, whether we like it or not, eventually we will face a time when Scrum just doesn’t work as we expect. What do do then? Listen in to learn what Ryan went through in just such a situation and what he did to recover from that.

About Ryan McCann

Ryan is a former waiter, car detailer, line worker, cemetery worker, intern, financial analyst, tech support rep, team lead, QA manager, Scrum Master and Product Owner. Current husband, father, school board member, community volunteer and agile coach. He believes in building trust and social capital, which is not easy for any of us (himself included)…Ryan does his best everyday to help teams make this happen.

You can link with Ryan McCann on LinkedIn and vist Ryan McCann’s website at:

Natalie Cervantes on the impossible task of predicting how long things will take

In a high stakes project, like the one Natalie describes, it is tempting to start focusing on the schedule from the start and spend time trying to predict how long things will take. But is that the best us of our time and talents as Scrum Masters? Listen in to learn what Natalie learned about making projects a success that require very little focus on duration or effort estimation.
In this episode we discuss the book NoEstimates, How to measure project progress without estimates.

About Natalie Cervantes

Natalie is a Certified Scrum Master and Agile Coach with over 12 years experience working with both veteran and new agile teams. Her experience spans everything from mobile and embedded systems to enterprise scale website projects with a client base that includes Microsoft, Amazon, Coca-Cola and many others.

You can link with Natalie Cervantes on LinkedIn.