emotional intelligence Archives - Scrum Master Toolbox Podcast

Daniel Westermayr: Connecting data with emotions, the key to triggering change

In this episode, Daniel emphasizes the importance of understanding the success of a system and how it is constrained by the way it has been set up. He explains that the ultimate goal of Scrum is the success of the product or organization, and that the key to successful Scrum is to look at the success of the system. We also discuss how the process and system of software development, broadly, has not yet been fully understood by the very software industry and community.

Featured Retrospective Format for the Week: Connecting data with emotions, the key to triggering change

In this segment, Daniel focuses on the importance of connecting data with emotions in retrospectives. Daniel shares his preference for retrospectives that collect data with the emotions of people. He emphasizes that not everyone sees the same thing in the same data or events and that different perspectives can help understand positive things. Emotions are a driving force for change among the people we work with, and understanding them can help drive change management efforts. Daniel mentions the Timeline retrospective and the importance of using emotional intelligence to improve teamwork and product development.

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About Daniel Westermayr

Daniel is a Kanban Trainer with a knack for all things Lean and Theory of Constraints. He wants to help teams achieve and measure their continuous improvements.

You can link with Daniel Westermayr on LinkedIn.

Ruta Hardikar: Building great Scrum teams, the how to!

As part of working with teams, we must learn to grow teams, to make them feel as a group that can perform and overcome the challenges they will inevitably face. In this segment, we talk about a team Ruta was working with, and how she helped them create a safe space to share and talk about “the hard stuff”, and how we can build in team building into the Scrum ceremonies with the goal of building a great team.

In this segment, we talk about the Tuckman model of group development, and the book The 5 Dysfunctions of a Team by Lencioni.

Featured Book of the Week: Emotional Intelligence 2.0 by Travis Bradberry

In Emotional Intelligence 2.0 by Travis Bradberry, Ruta found different aspects we need to develop as Scrum Masters. Scrum Masters work in a people-oriented job, therefore we need to actively study and learn more about people’s defining characteristics. The book helped Ruta learn to manage, and benefit from emotions, rather than be afraid of them.

In this segment, we also talk about Start with Why by Simon Sinek.

How can Angela (the Agile Coach) quickly build healthy relationships with the teams she’s supposed to help? What were the steps she followed to help the Breeze App team fight off the competition? Find out how Angela helped Naomi and the team go from “behind” to being ahead of Intuition Bank, by focusing on the people! Download the first 4 chapters of the BOOK for FREE while it is in Beta!

About Ruta Hardikar

Ruta has over 8 years experience with Agile, and has taken the roles of Agile Coach, Scrum Master, Release Train Engineer (RTE in SAFe), working with GM Financial.

You can link with Ruta Hardikar on LinkedIn.

Bent Myllerup: Emotional intelligence as a key skill for Scrum Masters

Bent’s definition of success for Scrum Masters, is equally applicable to Agile Coaches. It starts with helping teams be able to excel without the presence of the Scrum Master. Through the work of teaching, and supporting the use of the Scrum framework, the Scrum Masters can help the team work well, and be “the oil in the gearbox”

In this segment, we talk about emotional intelligence, and the book Emotional Intelligence: Why It Can Matter More Than IQ by Daniel Goldman.

Featured Retrospective Format for the Week: The Sailboat retrospective as an inspiring format

Bent introduces his own perspective on the Sailboat Retrospective, by bringing in an approach that focuses on creating a positive, and inspiring atmosphere for the team.

In this segment, we refer to the book Agile Retrospectives by Derby and Larsen.

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About Bent Myllerup

Bent Myllerup is a management consultant, organisational change agent and agile transformation coach with 20 years of personal experience in management and leadership. He holds a Master in Management Development (MMD) from Copenhagen Business School and a Bachelor in Science of Electronic Engineering. He was the first European Certified Scrum Coach and he is also a Certified Scrum Trainer.

You can link with Bent Myllerup on LinkedIn and connect with Bent Myllerup on Twitter.

Bevan Williams: Helping a team grow and step out of their comfort zone

Bevan was working with a product tenma that ghad started their move towards Agile. But he started to notice an anti-pattern in their behavior. They acted as if Agile meant freedom to do “anything we want”. The team was focusing on their own comfort, and happiness, but did not seem to be worried about the product they were trying to develop. Listen in to learn how Bevan helped this team step out of their comfort-only anti-pattern and grow.

Featured Book of the Week: How Emotions Are Made, by Lisa Barrett

In How Emotions Are Made: The Secret Life of the Brain by Lisa Barrett, Bevan learned how important it is to understand the people we work with, and starting with ourselves. This book helped Bevan understand deeply the role of feedback and empathy on the Scrum Master role.

In this segment, we also refer to Coaching Agile Teams by Lyssa Adkins, which provides “a good overview of what is expected from the Scrum Master role”, as Bevan puts it.

About Bevan Williams

Bevan is an Agile Coach & Trainer at Think Agile. His career has been driven by his passion of creating inclusive environments where people can be at their best.

You can link with Bevan Williams on LinkedIn and connect with Bevan Williams on Twitter.