customer service Archives - Scrum Master Toolbox Podcast

Rik Pennartz: How to coach your Scrum team like a Pro!

When Scrum Masters start their journey but come from project management or even line management background, there’s the temptation to “tell people what to do”. However, that’s not a good approach to help teams grow and improve. In this episode, we explore the role of the Scrum Master as a coach, and discuss how to set up and host “Coaching Conversations”.

In this episode, we refer to Gregg Popovich, legendary coach of the Basketball team San Antonio Spurs.

About Rik Pennartz

Rik is an agile coach, who’s worked during the last years at the Volksbank, the Dutch Railways and ABN AMRO bank. Rik also teaches various agile courses such as Professional Scrum Master, DevOps fundamentals and Leading SAFe.

You can find Rik Pennartz at the Cap Gemini Academy.

You can link with Rik Pennartz on LinkedIn and connect with Rik Pennartz on Twitter.

Moana Pledger: How to help Scrum teams stuck in a Waterfall organization

Not all teams have the benefit of working within an Agile organization. Some of the teams we work with are stuck between Waterfall and Agile. And as Scrum Masters, we very often get asked to work with teams that are struggling with exactly that problem. In this episode, we discuss how we can help teams that are in a similar situation, and what Mo learned from that story that you can use to your advantage.

In this episode, we refer to Martine Davos, and Agile Coach and Scrum trainer.

About Moana Pledger

Mo started her career in education and program management before moving into digital delivery. She’s pretty sure she was a servant-leader before she had even heard the term. Her passion is to build healthy teams and foster the all-important relationship between business and team, which allows a safe space for the magic to happen.

You can link with Moana Pledgeron LinkedIn and connect with Moana Pledger on Twitter.

Chelsie Raiola: How Scrum Masters can help teams handle critical escalations

Once in while, Scrum teams need to face critical situations. In this episode, we explore what a Scrum Master can do to help a team that is facing a critical customer escalation. These are situations where urgency can easily lead to conflict and negatively affect a team. Are you ready to handle such a situation? Listen in to learn how Chelsie tackled that challenge.

About Chelsie Raiola

Chelsie has been working as a Scrum Master in the Greater Boston Area for just over two years. She has experience working with both co-located and distributed teams developing on-premise and SaaS solutions worldwide. She is an avid lover of technology, dogs, and bullet journals, Chelsie loves finding ways to bring Agile outside of the office.

You can link with Chelsie Raiola on LinkedIn.