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Gert Brits: The story of an Agile team that went from Conflict to Collaboration

Gert was working with a team that enabled other teams. It was a “developer advocate” team for Spotify, which helped other teams and company external contributors to develop innovative solutions at the website backstage.io. What this team was trying to achieve was completely new in that industry. As such a new team, there was a lot of uncertainty about the outcome to be worked on, which caused tension in the team. Listen in to learn how Gert was able to help the team overcome that tension and conflict, and grew to be a great team!

In this segment, we talk about the RACI chart, and the Squad Health Check.

Featured Book of the Week: Drive by Daniel Pink

Gert recommends Drive by Daniel Pink, a book that helped him understand what motivates people to take action. The book helped Gert develop a heightened awareness of people’s motivations, and also the necessary self-awareness he needed as a Scrum Master.

Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches – Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!

About Gert Brits

Gert came from a programming background, and has worked across multiple industries, applying Agile Coaching across diverse and non tech areas. He has a focus on group dynamics blended with systems thinking, and the art of balancing application vs theory.

You can link with Gert Brits on LinkedIn.

Franziska Moenster: The missing ingredient for a Scrum team to be able to work remote! 

This is the story of a team that, even if they had a long history of working together, was faced with a new reality: remote work! During the pandemic years, many teams had to change from co-located work to remote work, and that change had big impacts on their work, and relationships. We discuss the lessons learned by Franny about teams that made that transition, and what is usually missing that leads to problems!

Featured Book of the Week: The Five Dysfunctions Of A Team by Lencioni

In The Five Dysfunctions Of A Team by Lencioni, Franny found a reminder that conflict is a necessary, and – if managed correctly – productive part of the team’s development. We discuss how everyone in the team has a different relationship with conflict, and why Scrum Masters should take that into account when observing, and intervening in team conflicts.

In this segment, we also talk about the book New Work needs Inner Work: Ein Handbuch für Unternehmen auf dem Weg zur Selbstorganisation, a German language book that helped Franny understand that the inner structures we have as Scrum Masters also need some work for us to be able to adapt ourselves to Agile.

How can Angela (the Agile Coach) quickly build healthy relationships with the teams she’s supposed to help? What were the steps she followed to help the Breeze App team fight off the competition? Find out how Angela helped Naomi and the team go from “behind” to being ahead of Intuition Bank, by focusing on the people! Download the first 4 chapters of the BOOK for FREE while it is in Beta!

About Franziska Moenster

Franny (short for Franziska) loves seeing the power of building strong performing teams that build products in a customer centric way. She’s been working as a Scrum Master/Agile Coach for over 5 years. Profiting from her hands-on experience on scaling agile across teams and her joy of trying out new things she is always inspecting and adapting on an organizational level as well! On a personal note, she has recently moved to Tenerife to follow her passion of freediving.

You can link with Franziska Moenster on LinkedIn.

Juan Rodriguez: The unavoidable explosive team conflict, lessons learned for Scrum Masters

This story starts with what was supposed to be a normal, routine daily standup. However, that was not to happen. Two team members started a shouting match that left Juan confused, and surprised. Listen in to learn what happened next, and how to prepare for those, unexpected, but eventually unavoidable conflicts that Scrum Masters will face!

About Juan Rodriguez

Juan started his career as a Drafter. He then transitioned to Engineering IT support, eventually landing in software development. His first introduction to agile-like practices was in 2014, which did not go that well. A few years later, Juan was introduced to Scrum, where he now enjoys being a Scrum Master.

You can link with Juan Rodriguez on LinkedIn.

Jakub Jurkiewicz: How to help a Scrum team to handle conflict, without a blow-up

This team had a conflict that no one wanted to address. The team behaved as if they just hoped things would go back to normal. It was wishful thinking, though. Things got so bad, that the team members started to fake agreement, just to avoid facing the conflict. Jakub wasn’t happy with the situation, and started working on how to resolve that conflict, and learned key lessons on how to prepare to handle the conflict. 

Featured Book of the Week: The 7 Habits of Highly Effective People, by Stephen R. Covey

In the book The 7 Habits of Highly Effective People, Jakub discovered a guide on how he could live his life to the full potential. In the book, which he still re-reads, he finds something new every time he picks it up. It’s a book that reminds him of what an Agile life could look like.

About Jakub Jurkiewicz

Jakub is a kaizen practice lead who participated in his first standup in 2005 and facilitated his first retrospective in 2007. Previously a software developer, team leader, Scrum Master and Agile consultant, Jakub is also, a podcaster and trainer at Agile Coaching Lab. Loves wine, bicycles and his wife (in the reverse order).

You can link with Jakub Jurkiewicz on LinkedIn and connect with Jakub Jurkiewicz on Twitter

John Albrecht: Navigating Complexity and Conflict in Scrum teams

Conflict is a natural process in teams. How teams handle, and survive conflict becomes therefore a critical aspect of their work. In this episode, we explore some of the skills/tools that help teams survive and benefit from (constructive) conflict, instead of suffering and being destroyed by (destructive) conflict.

Featured book of the Week: One From Many, The Rise Of The Chaordic Organization by Dee Hock

In One From Many, The Rise Of The Chaordic Organization by Dee Hock, John found a book that gave him a different perspective of organizations and the role of “order” and “control” in management. In this real-life story about the creation of VISA (the credit card and payment processing organization), John found many ideas that help us navigate complex organizations. In this episode, we also talk about Wardley Maps, Complexity, and the Cynefin framework.

About John Albrecht

Agile Person, for the team by the team, used to be a developer. Got into Agile via Extreme Programming (XP), then Kanban, then Scrum. Some of his key ideas are Principles over Practices, #noestimates, love working with teams and organizations, the softer side, finding what they and customers need and what works for them.

You can link with John Albrecht on LinkedIn and connect with John Albrecht on Twitter.

You can learn more about John Albrecht’s work at Scrum Lake, and All Agile websites.

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This handy Coach Your PO cheat-sheet includes questions to help you define the problem, and links to handy, easy techniques to help you coach your Product Owner
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This handy Coach Your PO cheat-sheet includes questions to help you define the problem, and links to handy, easy techniques to help you coach your Product Owner
Enter e-mail to download a checklist to help your PO manage their time
This simple checklist and calendar handout, with a coaching article will help you define the minimum enagement your PO must have with the team
Enter e-mail to download a checklist to help your PO manage their time
This simple checklist and calendar handout, with a coaching article will help you define the minimum enagement your PO must have with the team
Internal Conference
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Internal Conference
Checklist
Download a detailed How-To to help measure success for your team
Motivate your team with the right metrics, and the right way to visualize and track them. Marcus presents a detailed How-To document based on his experience at The Bungsu Hospital
Download a detailed How-To to help measure success for your team
Read about Visualization and TRANSFORM The way your team works
A moving story of how work at the Bungsu Hospital was transformed by a simple tool that you can use to help your team.
Read about Visualization and TRANSFORM The way your team works