Mike Salogub: Overcoming Team Conflict in Remote Work Environments, lessons learned as a Scrum Master

In this segment, Mike recounted a situation where he was brought in to help a team where there was conflict between two team members who fought about roles and responsibilities. Despite being excellent people individually, when they were together in the same room, they would undermine each other and interrupt each other. Mike took the initiative to understand what was going on and went through every single issue with them.

Upon reflection, Mike realized that remote work was the reason for the misunderstandings and conflict. When the team members first came into the same physical room, they started to mellow out, and this face-to-face presence helped them to accept each other as humans. Mike noted that the team members had projected their problems onto each other, and when they met in person, those problems dissipated. Mike shared two tips based on this experience: first, to meet in person if possible, and second, to have cameras on for retrospectives.

Featured Book of the Week: Extreme Ownership by Jocko Willink

Mike recommended two books related to agile software development and leadership in the podcast. The first book is “Extreme Ownership” by Jocko Willink, which Mike described as agile in a nutshell. The book emphasizes values that can be thought of as the core values for Scrum Masters and explains the key characteristics of a team player. It also helps readers understand what it means to be a servant leader. Mike highlighted the importance of transparency, ownership, and teamwork, which are critical components of agile methodologies. Overall, “Extreme Ownership” provides practical insights into how to become an effective leader and team player.

The second book that Mike recommended is “Trillion Dollar Coach” by Bill Campbell. The book follows the life and work of Bill Campbell, a legendary coach who worked with Google leaders and other leaders in Silicon Valley. Mike noted that the book explains many ideas that are equally applicable to being a Scrum Master and emphasizes the importance of transparency, ownership, and teamwork. Mike explained that the Scrum Master’s role is to help team members shine and facilitate effective collaboration. Overall, “Trillion Dollar Coach” provides valuable insights into leadership, team building, and helps understand why agile methodologies actually work.

Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches – Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!

About Mike Salogub

Mike’s an accomplished, committed and creative Scrum Master with over 10+ years of expanding horizons in the healthcare technology industry. Focused on continuous improvement using data to inform business decisions, and driving innovation to meet the needs of patients.

You can link with Mike Salogub on LinkedIn and connect with Mike Salogub on Twitter.

Caterina Palmiotto: Lessons from an Agile Transformation in a Manufacturing Company

In this episode, Caterina discusses a large-scale Agile transformation she was involved in at a manufacturing company. The transformation was initiated after a successful pilot with a few software development teams. The company adopted a top-down approach, hiring many Agile coaches and implementing a model that combined the Spotify Model and a big-bang change. Despite its success, the transformation was risky due to its size, and Caterina suggests starting the Agile adoption with a single Value Stream and measuring the impact on the business. In this case, the company’s culture was also key in integrating the many different backgrounds and expectations from the different regional offices.

The success factors Caterina identified were: team coaching, focus on effective communication, and constant respect for each other.

As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.

About Caterina Palmiotto

Caterina started as a software developer but soon realized that she was passionate about team dynamics and communication, and embraced agility from the moment she saw it.

Caterina believes a team can be more than the sum of its parts and that growing the right culture is essential. When people are surrounded by good examples they will be motivated to do their best.  So the first step is doing your best to be a good example of the culture you want to nurture.

You can link with Caterina Palmiotto on LinkedIn.

Caterina Palmiotto: Address conflicts in your Agile Team, or else…

In this segment, Caterina Palmiotto discusses the story of a software development team that was self-destructing due to conflicts and a blame culture. When Caterina joined the team, she heard blame, resentment, and conflicts among the developers. The team struggled to resolve bugs, and one developer was causing the majority of the conflicts. Caterina tried to address the conflicts and had some success, but it took a difficult decision to remove the person causing the conflicts for the team to work better. Caterina emphasizes the importance of addressing conflicts and the impact of culture on the success of a team.

Featured Book of the Week: Legacy, by James Kerr

In this segment, Caterina Palmiotto discusses the book Legacy by James Kerr, which is a collection of leadership stories about the All Blacks rugby team from New Zealand. As a scrum master, Caterina noticed similarities in leadership between sports and software development. The book connected all the dots in her mind and emphasized the importance of a strong team culture. According to Caterina, if you focus on the team, the results will follow. The book highlights the idea that strong leadership is essential to building a strong team culture.

Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches – Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!

About Caterina Palmiotto

Caterina started as a software developer but soon realized that she was passionate about team dynamics and communication, and embraced agility from the moment she saw it.

Caterina believes a team can be more than the sum of its parts and that growing the right culture is essential. When people are surrounded by good examples they will be motivated to do their best.  So the first step is doing your best to be a good example of the culture you want to nurture.

You can link with Caterina Palmiotto on LinkedIn.

Kirill Golubev: The Pitfalls of a Project Management Mindset in the Product Owner role

The Great Product Owner: Building a strong relationship between Scrum Master and PO, a critical contribution to the success of the team

Kirill talks about how important it is for Scrum Masters to build a close understanding and trusting relationship with the product owner (PO), and how that relationship is critical for the success of the team. He emphasizes that if there is no chemistry between the Scrum Master and PO, it’s better not to join that team. When there is good chemistry, the team will benefit much more from both Scrum Master’s and PO’s presence.

Kirill also stresses that the PO needs to have guts and be clear about prioritizing the backlog. He warns against the anti-pattern of conflict between the Scrum Master and PO.

The Bad Product Owner: The Pitfalls of a Project Management Mindset in the PO role

In this segment, Kirill shares why he thinks that the PO role is a cornerstone role in Scrum and without a PO, a Scrum team cannot even get started properly. We explore how POs that come from the project management field, often have a project management mindset, which hinders their ability to grasp the PO role.

Kirill shares an example of 3 POs for one team who were new to the role and to Agile. The POs did not trust the team to self-manage, and wanted to control everything by telling the team what they had to work on, and when. We discuss how we can help the PO understand that it helps the team to trust and help them self-manage. We also refer to the concepts of Theory X and Theory Y and how, knowing about that can help the PO’s understand their role as a leader.

Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.

About Kirill Golubev

Kirill considers himself an Agile and common-sense apologist. He wants to see simple processes in place, when people self-organize and manage themselves without constant push from management.

You can link with Kirill Golubev on LinkedIn.

Kirill Golubev: When Conflicts Escalate, Lessons Learned from a Scrum Master’s Story of an Agile Team’s Self-Destruction

In this episode, Kirill Golubev shares the story of a team that entered an unresolvable conflict. It all started small, with discussions on what framework and technology to use for the front-end. One person suggested that the decision was not optimal, but this person was not the lead developer. The team had other developers who had been together for a while and felt very united, and they started to push back against this developer’s comments and disagreement.

Unfortunately, the situation escalated, and it led to nearly-physical confrontation. Kirill was not prepared to see the conflict grow that big, although there were other conflicts in the team that were positive and constructive. Even when he tried to address the topic in the team retrospectives, there were no specific action steps to address the conflict issue. Overall, Kirill’s story highlights the importance of addressing conflicts proactively, especially when there are disagreements among team members. It’s essential to have clear action steps to resolve conflicts and prevent them from escalating.

Featured Book of the Week: The Subtle Art of Not Giving a F*ck by Mark Manson

Kirill Golubev mentioned “The Subtle Art of Not Giving a F*ck” by Mark Manson as the book that most influenced him. He highlighted the Pareto rule, which states that 80% of the effects come from 20% of the causes, and in that context, he stressed the importance of being selective in daily work and identifying which actions bring the most value, which is similar to prioritizing the backlog for Product Owners.

In addition, Kirill emphasized the need to take the smallest step possible to deliver the most value, which is crucial in Agile. Overall, the book helped Kirill understand the importance of prioritizing and identifying the most valuable tasks, which is essential for Scrum Masters and Agile Coaches.

Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches – Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!

About Kirill Golubev

Kirill considers himself an Agile and common-sense apologist. He wants to see simple processes in place, when people self-organize and manage themselves without constant push from management.

You can link with Kirill Golubev on LinkedIn.

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