“The quickest way to self-destruction is to have an us-versus-them mentality. Because it permeates into every behavior, every action or inaction, and it impacts every single outcome as a result of it.” – Lai-Ling Su
Lai-Ling shares a compelling story about a leadership team in healthcare technology that was self-sabotaging their way into non-delivery—so much so that critical commercial outcomes were at serious risk. Yet the team themselves couldn’t see it; it was invisible to them. She identifies three layers of the us-versus-them dynamic that needed unpicking.
First, recent M&A activity had merged a larger corporate entity with a smaller, more nimble one, and people remained ferociously loyal to leaders from their old organizations.
Second, business goals were separate from technology goals, causing people to fall back to people-pleasing within their direct reporting lines rather than collaborating on shared purpose.
Third, the tension between growth ambitions and addressing legacy activities created another divide. What struck Lai-Ling most was how these “classic” patterns were invisible to those experiencing them—they just accepted it as part of doing business. The destruction wasn’t always stormy and visible; sometimes it was silent, with work piling up, nothing getting done, yet no one overtly upset.
In this segment, we talk about the importance of creating awareness and how Scrum Masters must be willing to point out these patterns, even at the risk of being seen as the odd ones out.
Self-reflection Question: What “classic” anti-patterns might be invisible in your organization right now because everyone has accepted them as just part of doing business?
Featured Book of the Week: The Checklist Manifesto by Atul Gawande
Lai-Ling approaches the book recommendation differently—she believes no single book has fundamentally influenced her, but books as a collective have made her who she is. She emphasizes reading far and wide across all topics and genres, looking for patterns in unexpected places. One standout is The Checklist Manifesto by Atul Gawande, which challenges the perception that checklists take away autonomy. Gawande writes about how checklists are a rapid-fire communication tool that can mean the difference between a seriously injured soldier dying on the battlefield or making it to a hospital with a good chance of survival. Lai-Ling also recommends When Breath Becomes Air by Paul Kalanithi, about a surgeon who became a cancer patient and had to navigate a massive identity shift—much like the identity shift we ask leaders to make during transformations.
Transform Your Agile Teams with Hard-Earned Lessons from Super-Experienced Scrum Masters
Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches – Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!
About Lai-Ling Su
Lai-Ling fixes the gap between operating model design and real-world delivery through her interim executive, consulting, capability building, and executive coaching work. She also equips product and transformation leaders with the capability everyone expects but no one teaches – how to navigate the people, politics, and performance expectations that come with their jobs.
You can link with Lai-Ling Su on LinkedIn.
Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy 
Oz came from a technical background, and has worked across multiple industries, applying agile practices toward the technical and non-technical areas. He is passionate about agile, he has leveraged his passion for delivery value and agile practices by coaching, teaching, mentoring many teams to transform from traditional software development life cycle to Agile principles and practices.
Sven started his journey as a developer around the year 2000. He experienced many projects and felt the pain of how traditional approaches to software development failed.