Samantha Webb on how to improve performance of organizations with your facilitation skills

Scrum Masters are facilitators by definition. However, some might think that facilitation alone is not enough to have a large impact. Well, Samantha proves those people wrong by sharing with us a story of how she was able to help a team, and an organization greatly reduce their time-to-market by focusing on her role as a facilitator. She shares with us tools and ideas on how to bring improvement ideas to reality by working with the team and stakeholders, with plenty of facilitation mixed in.

In this episode we mention Queueing Theory, which helps us understand how to speed up our processes; the LeSS framework for large scale Scrum; and the book Coaching Agile Teams by Lyssa Adkins.

About Samantha Webb

Samantha is a Scrum Master based in London where she works with clients in a number of different industries. In her spare time she is a game writer and designer and uses Scrum to work on game projects.

You can link with Samantha Webb on LinkedIn and connect with Samantha Webb on Twitter.

Karthik Nagarajan on how games can help you change the organization

Karthik had a challenge. He needed to prove the benefits of Agile and Kanban to a team that wasn’t ready yet. Luckily he was aware of the Kanban game and he started showing the team how that works. Listen in to find out how the game helped him convey the benefits for the team, and help them visualize what the future could look like once they adopted Agile.



About Karthik Nagarajan

Karthik has worked as a Product Manager, Scrum Master and QA Manager across a variety of domains, including: Fintech, Travel, Human Capital Management, CRM, Recruitment, Insurance, Banking and Financial Services. He loves tackling complex business challenges and being a positive bridge between Product, Design, Engineering, Quality Assurance, Customers and Business Teams.

You can link with Karthik Nagarajan on LinkedIn.

Adrian Kerry on why coaching is so important for Scrum Masters

In change processes many behaviours, habits and practices need to change. As we adapt to the new way of working we struggle to find our footing in the new reality. How can a Scrum Master help a team in that kind of transition. What are the skills we should have? Where to go for those skills. Listen in to learn Adrian’s journey and how he found that coaching was a critical skill for him.

In this episode we refer to Behavior Driven Development, a practice that help teams collaborate with the product stakeholders, while defining concrete, automated tests.

About Adrian Kerry

A Scrum Master who specialises in Mobile and User Centred Design based approaches, Adrian comes from a testing background and he still finds that he champions making testing easier for the teams he works with. Due to that Adrian is also a strong advocate of XP practices (and, from that, BDD)

You can link with Adrian Kerry on LinkedIn.

Jacopo Romei on how Kanban can help you visualize and promote necessary change

Change management, or as we like to call it, Change Leadership is a very difficult part of our job as Scrum Masters. There are great books out there that help people find the approaches to change management that work in an Agile context, however doing it in practice is never as simple as the books describe. In this episode we talk about a fundamental transformation that Jacopo was part of, and how a simple Kanban board helped the organization find the necessary changes and implement them in practice by allowing everyone involved to take part in the definition of the change.

About Jacopo Romei

Agile practitioner since 2003, entrepreneur more than once, he has been agile coach in eBay Italia, co-founder of the ALE Network and a former member in Cocoon Projects, an open governance based company. His main focus now are contracts and lean-thinking-compatible agreements.

You can link with Jacopo Romei on LinkedIn and connect with Jacopo Romei on Twitter.

You can also follow Jacopo’s work at, and follow the latest news on his book about Extreme Contracts on LeanPub.

Heidi Helfand on the need to help teams change: Reteaming

We’ve often heard that teams should be long lived and stable. But what if the advantages or reteaming would be much larger than the disadvantages of changing team composition? In this episode we explore the topic of Reteaming and what Heidi has been developing and discovering that helps teams thrive when they change.

About Heidi Helfand

Heidi’s been in the software industry for 17 years and has a masters in teaching English. She has been a part of two successful startups. She was on the initial team that invented gotomeeting and gotowebinar at the first startup. She is currently Principal Agile Coach at AppFolio, Inc. where they create software for property management companies and law firms. She started there in 2007 hired as a Scrum Master – trained by Ken Schwaber and with Pivotal Labs for more than a year. She became a co-active coach along the way and is certified by the International Coach Federation and the Coaches Training Institute. She is currently writing and speaking about Reteaming – that is, how its valid and desirable to have changing teams as opposed to long running, unchanging teams.
You can link with Heidi Helfand on Linkedin, or connect with Heidi Helfand on Twitter.
You can also follow Heidi’s blog at:

Ruben Sadoyan on starting bottom-up change in organizations

How do we start change? Ruben shares with us a story of how you can help start change where you are, at the team level, bottom-up. He shares with us some of the tools he uses to help teams progress and grow at help the change continue in the organization.

About Ruben Sadoyan

Ruben has played many different roles in his career. Agile Coach, Team Engineer, Scrum Master with IT Project Management and Software Development background are just some of those. He’s also been an Account executive with software/web development roots and business development, experienced in team and client relationship management.
He’s also launched a startup named Internet Company and has more than 15 years experience in IT. He describes himself as Focused on constant improvement and self-education. Result driven, able to lead in a Lean way, identify root causes and gradually improve teams to make results happen.

Oana Juncu shares how Design Thinking can help manage change

There are many possible techniques to support and amplify change. Oana shares how she uses Design Thinking to help teams and organizations support and amplify change.

About Oana Juncu

Oana likes to present herself as a Business DJ, mixing whatever practices, from Agile and Lean(Startup) to storytelling , User Experience and neuroscience. In her day to day Oana helps teams and organisations unfold creativity, become proud of their achievements, and delight their customers.
You can connect with Oana Juncu on LinkedIn, or follow Oana Juncu on Twitter.
Oana’s website can be seen at

Woody Zuill discusses failed Agile adoptions

Agile is an approach to software development that asks us to look at the whole process differently. It asks us to consider different values, principles and perspectives that differ significantly from previous approaches. And it is because of that that it causes many to feel like their previous successes no longer matter. In such an environment it is very easy to feel rejected and that our experience does not count. This leads to problems in agile adoption. Woody talks about one such experience and what he learned from it.

About Woody Zuill

Woody Zuill, an independent Agile Consultant, Trainer, Coach, and Guide and has been programming computers for 30+ years. As a pioneer of the Mob Programming approach of teamwork for software development he has been sharing presentations and workshops on Mob Programming for conferences, user groups, and companies all over the world. He is considered one of the founders of the “#NoEstimates” discussion on Twitter.
You can connect with Woody Zuill on LinkedIn or contact Woody Zuill on Twitter.
If you are interested, check the MobProgramming conference.

Zach Bonaker explains the role of narrative in change management

There are many tools that can help us in a process of change. The book Lean Change Management by Jason Little lists many of those in the context of a real story about change. In this episode Zach describes some of those tools and how to use then in our roles as Scrum Masters. We also mention the book Nonviolent Communication by Rosenberg.

About Zach Bonaker

Zach Bonaker is Benevolent Trouble-Maker from San Diego. He’s an agile coach who specializes in bringing lean thinking to organizations and teams over varying sizes across the country. Zach builds relationships to help transform people, systems, and structures towards safer and faster ways of delivering high quality software. When he isn’t thinking about next-generation agile ideas, Zach can be found enjoying the sunny west coast weather and connecting with people all around the world. Follow Zach Bonaker on Twitter, and connect with Zach Bonaker on Linkedin.

Dennis Mansell talks about two important parts of the system – System Health and System Productivity

In this episode Dennis explains the difference between two tools that he uses at the organizations he works with. He explains how he uses these tools to measure System Health and System Productivity.

About Dennis Mansell

Dennis did not start his working life as a developer, but as a sailing yacht skipper and owner of a sailing school and he still trains yacht-racing teams. He always supplemented his sailing job with application maintenance, web development and project management. He has since settled down: based in Amsterdam with his wife and son. Now he works as a full-time Scrum Master and Agile Coach for companies ranging from start-ups to the Dutch governmental institutions. His linkedin and twitter: @dennmans.