Work life is a serious thing. We spend (at least) one-third of our time awake at work, and in some cases much more time than what we spend with our families most days of the year.
Now imagine what would happen if your work would be falling apart. You have too much work, and are being constanly interrupted. Your authority and ability to contribute is undermined. And on top of it your place of work is literally crumbling: the roof collapsed and what is left is being innudated by dirty water that runs off from the roof’s debri.
Meet Ibu Elsye! Ibu Elsye is the lady dressed in black in the picture or “Mrs.” Elsye if you don’t speak Indonesian ;).
She’s General Manager of a hospital, Rumah Sakit Bungsu (aka The Bungsu), that Marcus Hammarberg helped, in Indonesia. General Manager; what is that, in a hospital? I’m happy you asked: basically she’s in charge of everything that is not health care. Food, laundry, maintenance, security staff, drivers … you name it.
In The Bungsu, if you need something fixed – go to Ibu Elsye.
But Ibu Elsye’s work life was not going very well…
Continue reading How trust, kanban and a little structure changed a life