Evelien Acun-Roos: Helping middle management overcome anxiety and fear in an Agile transformation

In this organization, both the leadership and the teams wanted Agile. However, the middle management was resisting the adoption of Agile. This story helped Evelien understand that sometimes, we need to tackle the anxiety and fear that an Agile adoption brings. Middle-management was the “backbone” of the organization, they had been there for a long time, and they didn’t know what Agile meant for them. That created anxiety, and consequently resistance. Evelien explains how they engaged with middle-management and started helping them understand how Agile would help them (not only teams and leadership). 

About Evelien Acun-Roos

Evelien Acun-Roos is an experienced Agile Trainer at Xebia Academy, Professional Scrum Trainer at Scrum.org and a Certified Trainer for “Training from the Back of the Room”.

You can link with Evelien Acun-Roos on LinkedIn and connect with Evelien Acun-Roos on Twitter

Wouter Gheysen: Helping a team, learn and then own the Demo/Review ceremony in Scrum

Wouter was working in a bank, with a team that was just at the start of their Agile transformation. This team was insecure about the idea of a demo, they weren’t sure about how to conduct a demo with stakeholders, and the team members were hesitant to take ownership of that ceremony. 

Slowly, and methodically, Wouter helped the team first learn how, and then slowly take over the demo. By the end of this change, the team fully owned the demo, and team members put themselves forward to be the ones demonstrating the achievements they had accomplished during the sprint.

About Wouter Gheysen

Wouter is a creative generalist with a broad area of interest beyond agility, a focus on people, and working with teams. He is a coach, guide and life long learner with a keen interest in facilitation, design thinking and systemic coaching.

You can link with Wouter Gheysen on LinkedIn and connect with Wouter Gheysen on Twitter

Kamal Hans: Self-change, the hardest change for Scrum Masters

This episode starts with a question: which of the following is the hardest to change? Your boss, your spouse, or yourself? The key message is that, in order to be able to help others through a change process, we need to be able to change ourselves. We discuss what are some of the steps we need to go through when changing ourselves, and only then others.

In this episode, we refer to work by Audree Sahota.

About Kamal Hans

Kamal Hans believes people are capable of incredible things if they have the support they need. He is at his best when he gets to connect people with each other and their vision, create a structure of support, build a system to achieve their goals to accomplish bigger things than themselves. As an Agile Coach and disciplined facilitator, he has worked with global organizations like Ericsson, and Bose to name a few. 

You can link with Kamal Hans on LinkedIn and connect with Kamal Hans on Twitter

Nagesh Sharma: Helping Scrum teams reach independence and self-organization

In this organization, the skills were not well divided between the teams. As this story starts, we hear of a team member that was helping 5 or 6 other teams because they were the one that had the necessary skills. How do we address this “unevenness” in skills between the teams? In this episode we discuss what we can do, as Scrum Masters, to better prepare our teams to be self-sufficient, and it all starts with looking at the skills in each team. 

About Nagesh Sharma

Nagesh is a Professional Scrum Trainer by Scrum.org, He is Co-Founder & CEO of Flowsphere India. His mission drives him in increasing the joy and accomplishment people feel with agile ways of working. Nagesh is a Management 3.0 & collaboration Superpowers Facilitator. Trained more than 3000 people across the globe and an active speaker at various international conferences.

You can link with Nagesh Sharma on LinkedIn and connect with Nagesh Sharma on Twitter.

Rob Cooper: A 3-step process to introduce change in an organization

This particular organization wanted to move to Agile. As Rob worked with the teams in the organization, he started to realize that the people aspect of the change process was crucial. In this episode, we discuss a 3-step process for change that takes that into account and helps you start to plan your actions as a Scrum Master in a change process. We also talk about the importance of narrative/storytelling when making the case for change. 

About Rob Cooper

Rob is a Lead Agile Coach at Sainsbury’s, focusing on how the whole business uses Agility. Rob is an experienced Agile Coach at Enterprise, leadership, and team levels. In this career, he worked with change in organizations using a range of frameworks, including Scrum, Kanban, SAFe & LeSS approaches. He’s experienced in program & Project Management and has helped multiple teams transition from waterfall to Agile. 

You can link with Rob Cooper on LinkedIn.

Susannah Chambers: Changing from co-located to remote Scrum teams, how to deal with the challenges

As many teams have experienced during 2020/2021, Susannah was in the middle of a change from a co-located team, into a distributed/remote setting. This presented specific challenges to her as a Scrum Master. How to make the remote sessions as effective as the co-located ones? How to help the team feel connected, even when remote? In this episode, we learn about how easy it is to lose alignment when remote and what to do about it. 

In this episode, we refer to the concept of Psychological Safety, which has been a focus of several previous episodes here on the podcast

About Susannah Chambers

Susannah seeks joy and empowers teams to articulate how they add value. She is a Certified ScrumMaster and Agile Team Coach for 3 software development teams for a major retailer. Susannah is also a Personal Agility Recognized Ambassador for the Personal Agility Institute and she helps people identify what really matters.

You can link with Susannah Chambers on LinkedIn and connect with Susannah Chambers on Twitter.

Serge Huybrechts: Addressing emotional blockers in a DevOps transformation

Working in a bank, trying to help a team adopt the DevOps approach, Serge noticed that the people in the team were worried about how the new way of working would affect their position in the company. This taught Serge an important lesson: when in a change process, we need to address topics and issues that are not related to the object of the change but affect how people perceive and may reject the change process. 

In this episode, we refer to the ADKAR change framework.

About Serge Huybrechts

Serge is a Scrum Master, Agile coach, and trainer with a long background in IT Service Management. He considers himself a guide for continuous improvement where Agile, Scrum, and Kanban are the vehicles. Serge loves Agile because of its focus on people and learning resonates with him. 

He also calls himself a bulimic reader and very passionate about music.

You can link with Serge Huybrechts on LinkedIn.

Ines Garcia: Helping a Scrum team that had grown too big

This particular team had been extremely successful up to the point when this story starts. From a single, small team providing a niche product, the company and the team had grown to serve over 2 million customers. The small, 4-people team, had grown to 40, and nothing was simple or easy anymore. The story starts with team struggling to organize and deliver on the Sprint planning. Ines helped the team to go through an evolution and change to be able to get to the same level of predictability. 

If you want to read through the story in detail, Ines has written an article for you to read and base your own change process on her learning. Read Ines’ article on Facilitating a change process here.

About Ines Garcia

Ines is an Agile Coach, a Certified Scrum Professional® (CSP-SM), and a Salesforce MVP. She focuses on helping organizations every day to become more Agile whilst delivering Salesforce technology. She consults, speaks, and trains in these arenas always with the end in mind of enabling an evolution (not revolution).

You can link with Ines Garcia on LinkedIn and connect with Ines Garcia on Twitter.

Check out Ines’ books on Amazon.

Omar McNeil: Leading change across multiple Scrum teams

In this organization, the teams were getting stuck at different steps in the process. There were several processes that prevented the work from flowing. While trying to sort out these issues Omar learned some important lessons about effecting change across multiple teams.

About Omar McNeil

Omar is a Principal Agile Practitioner at Red Hat. Prior to Red Hat, Omar worked in the Federal Government space as an Agile Practitioner Consultant, Project Manager, and Scrum Master. He has a passion for helping teams create a collaborative and safe environment, participating in Agile Communities, and coaching. 

You can link with Omar McNeil on LinkedIn and connect with Omar McNeil on Twitter.

Sarah Finn: Solving the “not invented here” syndrome in change management

When Sarah joined this team, she heard about how management had pushed on the team a particular solution which the team did not believe would work. Sarah had a difficult task: how to get the problem solved, but not let the team feel “pushed” onto a solution they did not believe in? Sarah shares how she was able to solve the problem by bringing people together and focusing the conversation on the goal. 

About Sarah Finn

Sarah Finn is an Agile Coach, within an Agile Practice Team in Red Hat. Sarah currently works with an open-source community facing team called “The Community Platform Engineering Team”. Sarah also helps co-manage the Agile DevOps Community of Practice. Sarah believes by simply creating a safe environment for discussion & collaboration can open up so many opportunities to work together towards continuous improvement.

You can link with Sarah Finn on LinkedIn and connect with Sarah Finn on Twitter.