Karen Suarez: Decision Authority, The Make-or-Break Factor for Product Owners

The Great Product Owner: Clear Vision That Inspires Action

Karen describes an exemplary Product Owner who deeply understood both their product and market. This PO maintained a perfect balance of being firm in their vision while remaining open and curious to input. What made this PO particularly effective was their ability to communicate a clear, compelling vision that motivated the team. They defined key results in ways that were easily understood and actionable for team members. Most importantly, they trusted the development team with solution design rather than prescribing how features should be implemented, creating an environment where the team felt both guided and empowered.

The Bad Product Owner: Committee Decisions and Never-Ending Backlogs

Karen identifies two common anti-patterns in the Product Owner role. The first is when the PO isn’t truly empowered to make decisions because the company hesitates to give this responsibility to a single person. In these cases, the PO becomes merely a proxy for a committee, with solutions predetermined elsewhere. The second anti-pattern is the PO who cannot say “no,” allowing backlogs to grow unmanageably large. Karen once worked with a team that had accumulated 5,000 backlog items! Her solution was to use data to demonstrate why such expansive backlogs are counterproductive, create filtered views showing only the highest-priority items, and eventually make it acceptable to delete irrelevant backlog items altogether.

Self-reflection Question: In your organization, does the Product Owner have true decision-making authority, or are they operating as a proxy for committee decisions?

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About Karen Suarez

Karen is a dedicated Scrum Master with a long experience driving agile transformations and fostering high-performing teams. She is passionate about continuous learning, and excels in aligning agile practices with organizational innovation.

You can link with Karen Suarez on LinkedIn.

 

Luís Santos Silva: ​​Helping teams succeed, a key task for the Scrum Product Owner

The Great Product Owner: Helping teams succeed, a key task for the PO

As Luís puts it: “We underestimate how hard it is to be a PO”, which is one more reason to be happy when we get to work with an example Product Owner. We should be highlighting, and talking a lot more about how to become a great PO, because it is so difficult! Luís shares how this PO worked with the team to tackle their biggest challenge: long time to release. The PO understood that, and helped the team remove work from each release for the team to be able to release in time. 

In this segment, we talk about the Opportunity Solution tree by Teresa Torres (check this podcast episode with Teresa), which borrows from a Theory Of Constraints tool: the current reality tree.

The Bad Product Owner: The PO that was afraid to own the problems to be solved

When we look at Product Owner related anti-patterns, we should be aware that many of those are usually “systemic”, in other words, they usually originate from other areas of the company. In this segment, we talk about the PO’s that are afraid to own the problems the product is supposed to solve. They stick only to the backlog of stories, and miss the big picture. The second, critical, anti-pattern we discuss is forgetting about “outcomes”, and instead focusing on functionality. Luís suggests that we should help PO’s focus on goals first, so that outcomes are not forgotten.

Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.

About LuĂ­s Santos Silva

LuĂ­s is not your typical Agile Coach as he doesn’t have an IT background. He worked his way from a contact center up to Lean and Agile Coach and is now a Agile Coach team lead at OutSystems.

You can link with Luís Santos Silva on LinkedIn. 

Enter e-mail to download a clickable PO Cheat Sheet
This handy Coach Your PO cheat-sheet includes questions to help you define the problem, and links to handy, easy techniques to help you coach your Product Owner
Enter e-mail to download a clickable PO Cheat Sheet
This handy Coach Your PO cheat-sheet includes questions to help you define the problem, and links to handy, easy techniques to help you coach your Product Owner
Enter e-mail to download a checklist to help your PO manage their time
This simple checklist and calendar handout, with a coaching article will help you define the minimum enagement your PO must have with the team
Enter e-mail to download a checklist to help your PO manage their time
This simple checklist and calendar handout, with a coaching article will help you define the minimum enagement your PO must have with the team
Internal Conference
Checklist
Internal Conference
Checklist
Download a detailed How-To to help measure success for your team
Motivate your team with the right metrics, and the right way to visualize and track them. Marcus presents a detailed How-To document based on his experience at The Bungsu Hospital
Download a detailed How-To to help measure success for your team
Read about Visualization and TRANSFORM The way your team works
A moving story of how work at the Bungsu Hospital was transformed by a simple tool that you can use to help your team.
Read about Visualization and TRANSFORM The way your team works
Overcome Team Resistance and Gain Leadership Buy-In
Discover practical, real-world solutions from leading Agile practitioners. Download three free chapters from 'Tips from the Trenches Scrum Master Edition' and start transforming your Agile practices today!
Overcome Team Resistance and Gain Leadership Buy-In
Discover practical, real-world solutions from leading Agile practitioners. Access three free chapters from 'Tips from the Trenches Scrum Master Edition' and start transforming your Agile practices today!
Overcome Team Resistance and Gain Leadership Buy-In
Discover practical, real-world solutions from leading Agile practitioners. Download three free chapters from 'Tips from the Trenches Scrum Master Edition' and start transforming your Agile practices today!
FREE! Audiobook Chapters: Overcome Team Resistance and Gain Leadership Buy-In
Download three free chapters from 'Tips from the Trenches Scrum Master Edition' and start transforming your Agile practices today!
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