Nancy Beers: Why the Scrum Master work with stakeholders is critical for the teams’ success

Nancy was working with a team that was high-energy and focused on delivering value. Every sprint they tried to ship software, but there was always something that was preventing them from releasing. Over time, the team and Nancy tried to bring that up with stakeholders, but all they got was “blame” for not delivering to production. And then the team lost it… Listen in to learn how teams may react when external blockers are identified, talked about, but never solved.

Featured Book of the Week: Three books to help you perfect the team’s routines and calendar

In this segment, we talk about 3 books that, as Nancy puts it, bring together 3 important lessons for Scrum Masters that try to help their teams perform. The books are: Drive by Daniel Pink, When by Daniel Pink, and Deep Work by Cal Newport. These books helped Nancy reconsider the cycle she sets up for her teams with the aim to help them perform better. In this segment, we also refer to Ayurveda, and Team Coaching. 

How can Angela (the Agile Coach) quickly build healthy relationships with the teams she’s supposed to help? What were the steps she followed to help the Breeze App team fight off the competition? Find out how Angela helped Naomi and the team go from “behind” to being ahead of Intuition Bank, by focusing on the people! Download the first 4 chapters of the BOOK for FREE while it is in Beta!

About Nancy Beers

Nancy says she is here to change the world one game at a time. She plays with people to learn or unlearn things. This can either be hard skills or soft skills (aka. Human skills)

You can link with Nancy Beers on LinkedIn and connect with Nancy Beers on Twitter

Nancy Beers: When transparency is no longer an advantage for a Scrum Master

Nancy has a background as both a project manager, as well as an Open Source contributor. Through her career, she eventually realized that the Scrum Master role would be a better fit for her because, as she puts it, it is about working with technology and humans, together! In this episode, we focus on that human aspect, and we learn that – sometimes – being transparent can have negative consequences. Listen in to learn how and when transparency can hurt you in the role of the Scrum Master.  

About Nancy Beers

Nancy says she is here to change the world one game at a time. She plays with people to learn or unlearn things. This can either be hard skills or soft skills (aka. Human skills)

You can link with Nancy Beers on LinkedIn and connect with Nancy Beers on Twitter

Dahm Hongchai: Learning to ask questions with empathy

In this episode, we explore how the skill of asking questions is so critical for PO’s, and we learn from Dahm some exercises to show the importance of that skill. 

The Great Product Owner: The Deep Listening PO

Great Product Owners are good at listening to the team, and the stakeholders, but mostly to the customers and the market. In this segment, we talk about how PO’s can practice deep listening, and use that skill to improve their effectiveness in the role. 

The Bad Product Owner: Learning to ask questions with empathy

Bad Product Owners have many lacking features, but in this segment, we focus especially on the inability to ask questions from the team, and the customers. Dahm shares some of his signature workshops, and how he uses those controlled environments to help PO’s learn how to go deeper in the understanding of the team and the customer.

Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.

About Dahm Hongchai

Dahm Hongchai is an Agile coach, a Scrum Master, and a business consultant with 5 years experience in high-tech and Startup industries in Silicon Valley, Thailand, and Australia. He was the first Thai to become a Scrum Trainer (ST) with Scrum Inc. Dahm also has 10+ years of experience with other approaches such as Lean Manufacturing and Six Sigma. And he is an Agile trainer and helps people to understand Agile via, for example Agile Cooking.

You can link with Dahm Hongchai on LinkedIn.

Dahm Hongchai: Learning to listen deeply for Scrum Masters

As we dive into the definition of success, we learn about the skill of Deep Listening. Dahm walks us through how that skill can help Scrum Masters bring the team to understand each other better, and learn to collaborate effectively. 

Featured Retrospective Format for the Week: Continue / Stop / Start

Dahm likes this simple format because it helps people open up with the help of facilitation. The format is simple to explain and facilitate for Scrum Masters, and can help them focus on helping the team members start, and continue their conversation. 

Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches – Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!  

About Dahm Hongchai

Dahm Hongchai is an Agile coach, a Scrum Master, and a business consultant with 5 years of experience in high-tech and Startup industries in Silicon Valley, Thailand, and Australia. He was the first Thai to become a Scrum Trainer (ST) with Scrum Inc. Dahm also has 10+ years of experience with other approaches such as Lean Manufacturing and Six Sigma. And he is an Agile trainer and helps people to understand Agile via, for example, Agile Cooking.

You can link with Dahm Hongchai on LinkedIn

Dahm Hongchai: Helping (executive) teams improve their collaboration skills

Dahm was working with an exec team, which was not able to collaborate. Scrum Masters are responsible for collaboration in the teams they work with, and executives are just as much a team as any other team.

Dahm explains how we can help teams learn to collaborate, and create a trustful environment. In this segment, we refer to the book: The 5 Dysfunctions Of A Team by Lencioni

About Dahm Hongchai

Dahm Hongchai is an Agile coach, a Scrum Master, and a business consultant with 5 years of experience in high-tech and Startup industries in Silicon Valley, Thailand, and Australia. He was the first Thai to become a Scrum Trainer (ST) with Scrum Inc. Dahm also has 10+ years of experience with other approaches such as Lean Manufacturing and Six Sigma. And he is an Agile trainer and helps people to understand Agile via, for example, Agile Cooking.

You can link with Dahm Hongchai on LinkedIn.

Dahm Hongchai: Helping Scrum teams collaborate with other teams!

In this episode, we discuss how teams are often unaware of what is going on around them. Their desire to perform and focus on their work can lead them to ignore the dependencies around them. Dahm shares one such story, and we discuss what we can do as Scrum Masters to help teams be aware, and react to what other teams need around them. 

Featured Book of the Week: Peopleware: Productive Projects and Teams by DeMarco and Lister

In Peopleware, by DeMarco and Lister, Dahm found a call to focus on people, which was missing in his experience. Many businesses are good at technology, but are not so good with co-workers and people in the business. The book covers many insights that help Scrum Masters understand and implement the people focus that is often missing.

How can Angela (the Agile Coach) quickly build healthy relationships with the teams she’s supposed to help? What were the steps she followed to help the Breeze App team fight off the competition? Find out how Angela helped Naomi and the team go from “behind” to being ahead of Intuition Bank, by focusing on the people
Download the first 4 chapters of the BOOK for FREE while it is in Beta!

About Dahm Hongchai

Dahm Hongchai is an Agile coach, a Scrum Master, and a business consultant with 5 years experience in high-tech and Startup industries in Silicon Valley, Thailand, and Australia. He was the first Thai to become a Scrum Trainer (ST) with Scrum Inc. Dahm also has 10+ years of experience with other approaches such as Lean Manufacturing and Six Sigma. And he is an Agile trainer and helps people to understand Agile via, for example Agile Cooking.

You can link with Dahm Hongchai on LinkedIn

Dahm Hongchai: From facilitator to successful Scrum Master with the help of coaching and leadership skills

Dahm shares a story from his own journey as a Scrum Master. When Dahm started, he felt comfortable being a facilitator, which is an important skillset for Scrum Masters. However, that’s not enough. When reflecting on that story, Dahm understood that as a facilitator he was missing a critical aspect for the team to succeed: he wanted to facilitate Scrum, but the team was not ready for that. Listen in, to learn how Dahm changed his approach away from a pure-facilitation focus to a more leadership and coaching focus! 

About Dahm Hongchai

Dahm Hongchai is an Agile coach, a Scrum Master, and a business consultant with 5 years of experience in high-tech and Startup industries in Silicon Valley, Thailand, and Australia. He was the first Thai to become a Scrum Trainer (ST) with Scrum Inc. Dahm also has 10+ years of experience with other approaches such as Lean Manufacturing and Six Sigma. And he is an Agile trainer and helps people to understand Agile via, for example, Agile Cooking.

You can link with Dahm Hongchai on LinkedIn and connect with Dahm Hongchai on Twitter.

Raj Solanki: The PO that took responsibility for the success of the product

Taking responsibility for the success of the product is one of the success characteristics we discuss in this episode, where we also explore what happens the PO thinks they can still code through the User Stories they write! 

The Great Product Owner: The PO that took responsibility for the success of the product

Raj introduces a PO that wanted to understand the product and do the research. The PO worked to thoroughly understand the stories, and customer needs before putting the stories in front of the team. Another great PO characteristic was the PO’s ability to be patient, and explain the same ideas as many times as necessary. 

The Bad Product Owner: The pseudo-coder PO

This Product Owner missed important meetings, even if they were invited and told they were required. To top it off, this was a PO that wrote the User Stories as if they were pseudo-code. All of this led to the team knowing very little about “why” certain stories were being implemented. 

Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.

About Raj Solanki

Raj is a Manager, Technical program manager as well as Scrum master. He focuses on helping the teams learn about Agile, overcoming obstacles, foster a collaborative community, and more. 

He constantly reads about agile and seeks out coaches when he feels stuck. He seeks constant feedback and helps teams be transparent and build trust.

You can link with Raj Solanki on LinkedIn and connect with Raj Solanki on Twitter.

Raj Solanki: What is Scrum team success, and how it relates to the Scrum Master’s success

Raj’s definition of success starts with the team. He defines what success looks like for the team, and how he focuses on helping teams reach that success. In this episode, we also discuss how team-velocity is a factor of many variables, not only the work that team does.

Featured Retrospective Format for the Week: The standard “what went well” format with a twist

Raj starts by describing the “What went well/not so well” format and adds a twist, a set of practices to help the team get started with the discussion and ends with an appreciation exercise. Listen in, to learn how Raj improves on the standard retrospective format. 

Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches – Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!  

About Raj Solanki

Raj is a Manager, Technical program manager as well as Scrum master. He focuses on helping the teams learn about Agile, overcoming obstacles, foster a collaborative community, and more. 

He constantly reads about agile and seeks out coaches when he feels stuck. He seeks constant feedback and helps teams be transparent and build trust.

You can link with Raj Solanki on LinkedIn and connect with Raj Solanki on Twitter.

Raj Solanki: Helping a team lose the training wheels, and ride the Scrum bike like a pro!

As Raj started working with a team that had previously used a waterfall process, he realized that the team was not aware that Agile changes some fundamental aspects of how work gets done. An Agile team does not need to depend on “someone else” to understand, and define the product for them (Analysis and Requirements), the team itself (together with the PO) will do that work. This presented some challenges for Agile adoption, and Raj shares how he helped this team transition from waterfall to Scrum!

About Raj Solanki

Raj is a Manager, Technical program manager as well as Scrum master. He focuses on helping the teams learn about Agile, overcoming obstacles, foster a collaborative community, and more. 

He constantly reads about agile and seeks out coaches when he feels stuck. He seeks constant feedback and helps teams be transparent and build trust.

You can link with Raj Solanki on LinkedIn and connect with Raj Solanki on Twitter.