Bob Marshall on Empathy, NVC, and other approaches to help develop organizations

In this very special episode we talk with Bob Marshall, aka Flowchainsensei on twitter. We discuss some of his outstanding work:
The Marshall model, where Bob Marshall explores the different types of mindsets and their influence on the effectiveness of organizations.

Simply put, the Model explains how the effectiveness of any knowledge-work organisation is a direct function of the kind of mindset shared collectively by all the folks working in the organisation – managers, executives and employees, all. – Bob Marshall

The Anti-matter principle, where Bob explores a single, overarching principle that could guide the actions of those that take Agile seriously.

“Attend to folks’ needs.” — Anti-matter principle

Empathy as a key skill for Scrum Masters

We also discuss one of the key skills for Scrum Masters: Empathy. How to develop it, and what resources are available for those that want to grow their ability to experience empathy.
We mention resources such as videos by Marshall Rosenberg and Carl Rogers.

The Story of the Anti-matter principle

If you are familiar with the anti-matter principle, you have probably wondered where the idea came from. Bob explains the organizational setting that led him to develop what he later called the anti-matter principle. In this section we also discuss the Theory X and Theory Y contrasting theories of management, developed by Douglas McGregor in his famous book: The Human Side of the Enterprise.

A special attention is given in our conversation to the impact of Extrinsic Motivators on the degrading of organizational performance over time. A must listen, if you ask me 🙂

Enjoy this first special episode of the Scrum Master Toolbox Podcast.

About Bob Marshall

Bob Marshall has been at the forefront of Digital Business for more than twenty years.
Throughout, he has consistently inspired people to improve their effectiveness – along with the effectiveness of their teams and organisations. He spent three years as founder and CEO of Familiar, Europe’s UK’s first one hundred percent Agile software house and digital consultancy start-up, serving major Digital Business clients in Telecoms, Finance, Travel, Media, and eBusiness.
He has for the past fifteen years headed Falling Blossoms – a Digital Business Consultancy advising organisations how best to go about applying Digital to achieving their business objectives.

He is also the co-founder of the Rightshifting movement, and the creator of the Marshall Model (Dreyfus for the organisation), as well as Prod•gnosis, Emotioneering and FlowChain; the enterprise-wide approach to developing software-intensive products and services.

He has also pioneered the application of psychology and psychotherapy techniques to Digital Business and Digital Business Transformation.

You can find Bob Marshall on Twitter, and link with Bob Marshall on Linkedin.
You can read his regular postings on the Flowchainsensei blog.

Daniel Nielsen explains how to detect system conditions that affect your team

How can we detect the system conditions that affect our teams? Daniel has a method, that he explains in this episode. This includes writing down keywords you listen during the day, and looking for patterns in those keywords. Daniel also suggests that you look at the Agile Fluency model to look for indicators that your team is evolving, or not.

Special call to all Dubai agilists: Daniel is relocating to Dubai and is looking to connect to local agilists. If you fit the bill, then reach out to him on twitter: Daniel Nielsen on Twitter.

About Daniel Nielsen

Daniel is a developer turned Scrum Master turned Agile Coach, with an increasing focus on the coach part. Over the last 10+ years, his interest in how teams work and how we interact as individuals has only grown. He has worked in both small and large companies and tried to cope with the complexities in both worlds.
You can reach out to Daniel Nielsen on Twitter, and link with Daniel Nielsen on LinkedIn.
You can also read his blog in Danish at QED.dk

Daniel Nielsen explains how to track Job Satisfaction for your team

There are many measures that a Scrum Master can track, but Job Satisfaction is Daniel’s choice. In this episode Daniel explains how to track Job Satisfaction as well as other metrics that you can track as a Scrum Master to measure your success.
In this Episode we also mention a very important book in the HR circles, that helps Scrum Masters understand what some of the best managers do to enable their best performers: First, Break all the Rules, by Marcus Buckingham and Curt Coffman

Special call to all Dubai agilists: Daniel is relocating to Dubai and is looking to connect to local agilists. If you fit the bill, then reach out to him on twitter: Daniel Nielsen on Twitter.

About Daniel Nielsen

Daniel is a developer turned Scrum Master turned Agile Coach, with an increasing focus on the coach part. Over the last 10+ years, his interest in how teams work and how we interact as individuals has only grown. He has worked in both small and large companies and tried to cope with the complexities in both worlds.
You can reach out to Daniel Nielsen on Twitter, and link with Daniel Nielsen on LinkedIn.
You can also read his blog in Danish at QED.dk

Daniel Nielsen on the HR anti-pattern that cause a failure in recruiting

Recruiting is a tough job, but recruiting a good Scrum Master is even harder than other recruiting tasks. And the reason is simple, it is impossible to be a good Scrum Master unless you live and breathe that role. This is what happened in the story that Daniel tells us today when he explains the HR anti-pattern that led to that failure in recruiting. Daniel also explains how he solved this recruiting challenge with the help of the team.

Special call to all Dubai agilists: Daniel is relocating to Dubai and is looking to connect to local agilists. If you fit the bill, then reach out to him on twitter: Daniel Nielsen on Twitter.

About Daniel Nielsen

Daniel is a developer turned Scrum Master turned Agile Coach, with an increasing focus on the coach part. Over the last 10+ years, his interest in how teams work and how we interact as individuals has only grown. He has worked in both small and large companies and tried to cope with the complexities in both worlds.
You can reach out to Daniel Nielsen on Twitter, and link with Daniel Nielsen on LinkedIn.
You can also read his blog in Danish at QED.dk

Daniel Nielsen explains what is the fundamental ingredient for any team to avoid self-destruction

There are many reasons for teams to disintegrate, but there is one ingredient that, when missing can cause that process to start much faster. In this episode Daniel explains the setting, the context, and the project that led his team to disintegrate due to the lack of that fundamental ingredient for any team.

Special call to all Dubai agilists: Daniel is relocating to Dubai and is looking to connect to local agilists. If you fit the bill, then reach out to him on twitter: Daniel Nielsen on Twitter.

About Daniel Nielsen

Daniel is a developer turned Scrum Master turned Agile Coach, with an increasing focus on the coach part. Over the last 10+ years, his interest in how teams work and how we interact as individuals has only grown. He has worked in both small and large companies and tried to cope with the complexities in both worlds.
You can reach out to Daniel Nielsen on Twitter, and link with Daniel Nielsen on LinkedIn.
You can also read his blog in Danish at QED.dk

Daniel Nielsen explains how difficult it can be to transition from co-located to a distributed team

Working with a well-versed distributed team is not an easy task for a Scrum Master, but transitioning a team from co-located to distributed? That’s even harder. Daniel explains what he learned as a Scrum Master when he was faced with just that situation.

Special call to all Dubai agilists: Daniel is relocating to Dubai and is looking to connect to local agilists. If you fit the bill, then reach out to him on twitter: Daniel Nielsen on Twitter.

About Daniel Nielsen

Daniel is a developer turned Scrum Master turned Agile Coach, with an increasing focus on the coach part. Over the last 10+ years, his interest in how teams work and how we interact as individuals has only grown. He has worked in both small and large companies and tried to cope with the complexities in both worlds.
You can reach out to Daniel Nielsen on Twitter, and link with Daniel Nielsen on LinkedIn.
You can also read his blog in Danish at QED.dk

Sebastian Schürmann looks at the system from different perspectives to understand the system conditions

Whether you use the Lean Waste approach, Dan Pink’s autonomy-mastery-purpose or any other model what is important is that you use some models to understand the system that affects the team’s performance. Sebastian shares several models that you can use to assess and measure those system conditions that many of us forget to take into account. This episode also includes a long reading list:

About Sebastian Schürmann

Sebastian has an extremely strong work ethic, a great passion to his work, unwavering desire for excellence, and unabated willingness to share his rich knowledge.
Driven by his strong work ethic, he takes several key roles: as scrum master, agile coach, mentor, as protector of the young development teams, after all, a humble leader who takes risks and responsibilities at extremely critical moments, creates a vision which the other follow by heart – with excellent outcome.
You can find Sebastian Schürmann on twitter, and link with Sebastian Schürmann on LinkedIn.
You can find Sebastian Schürmann’s website, and his blog.

Sebastian Schürmann defines success by understanding the definition of a successful organization

There are many KPI’s to measure your work and success as a Scrum Master, but what is a successful organization. Sebastian shares the definition of a successful organization, and how that can help you define success for your work as a scrum master.
In this episode we also have KPI’s galore, and why numbers are not always the best way to measure your success as a Scrum Master.

About Sebastian Schürmann

Sebastian has an extremely strong work ethic, a great passion to his work, unwavering desire for excellence, and unabated willingness to share his rich knowledge.
Driven by his strong work ethic, he takes several key roles: as scrum master, agile coach, mentor, as protector of the young development teams, after all, a humble leader who takes risks and responsibilities at extremely critical moments, creates a vision which the other follow by heart – with excellent outcome.
You can find Sebastian Schürmann on twitter, and link with Sebastian Schürmann on LinkedIn.
You can find Sebastian Schürmann’s website, and his blog.

Sebastian Schürmann shares tools to formalize and professionalize the recruiting process

Very often we fail to use tools and methods that are already available to help us succeed at the recruiting process. In this episode Sebastian shares two tools/methods he uses when recruiting people, plus tips on how to evaluate good developers.

About Sebastian Schürmann

Sebastian has an extremely strong work ethic, a great passion to his work, unwavering desire for excellence, and unabated willingness to share his rich knowledge.
Driven by his strong work ethic, he takes several key roles: as scrum master, agile coach, mentor, as protector of the young development teams, after all, a humble leader who takes risks and responsibilities at extremely critical moments, creates a vision which the other follow by heart – with excellent outcome.
You can find Sebastian Schürmann on twitter, and link with Sebastian Schürmann on LinkedIn.
You can find Sebastian Schürmann’s website, and his blog.

Sebastian Schürmann stays away from judgment and discusses sabotage techniques

Talking about self-destructive behaviours may make people feel they are being judged, and Sebastian prefers to stay away from judgements. Instead, he wants to focus on behaviours that affect the team and must be addressed. Sebastian also shares with us a sabotage technique that is sometimes used by team members and teams in their work.
The sabotage technique is also available in the Simple Sabotage Field Manual a document used by a precursor to the CIA to explain how individuals could sabotage countries, factories and other potential targets. Are you aware of all the sabotage behaviors your team can perform on itself?

About Sebastian Schürmann

Sebastian has an extremely strong work ethic, a great passion to his work, unwavering desire for excellence, and unabated willingness to share his rich knowledge.
Driven by his strong work ethic, he takes several key roles: as scrum master, agile coach, mentor, as protector of the young development teams, after all, a humble leader who takes risks and responsibilities at extremely critical moments, creates a vision which the other follow by heart – with excellent outcome.
You can find Sebastian Schürmann on twitter, and link with Sebastian Schürmann on LinkedIn.
You can find Sebastian Schürmann’s website, and his blog.