Viktor Didenchuk: Behind the Scenes, Helping A Company Pivot From Enterprise To SaaS, And How To Help Agile Teams Change

In this episode, Viktor discusses the transition of his company’s focus from an enterprise-centric product to a SaaS offering. The main challenge was establishing an incident management process for the new product. The team sought inspiration from industry giants like Google and Netflix, creating a rulebook and testing the process in real-time. They used OKRs for regular review, gradually involving more staff. Stress factors for users were identified and addressed, including establishing a dedicated Slack channel. A critical hurdle was motivating people to participate, recognizing that incentives vary across individuals. The solution included designing benefits for those managing incidents, acknowledging that the role isn’t suited for everyone.

Want to Improve Your Change Management Results? Discover the Lean Change Management Approach Today!

As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.

About Viktor Didenchuk

Viktor began his career as a Software Engineer in the mid 2010’s, before discovering a passion for coaching and facilitating value delivery. He currently serves as a Scrum Master at Lloyds Banking Group, the UK’s largest retail bank, where he contributes to the Agile transformation of a 60,000+ employee organization, navigating and sharing the challenges encountered.

You can link with Viktor Didenchuk on LinkedIn.

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Join us for this new Mini-Summit featuring seven pre-recorded sessions handpicked from our most popular past events.
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Join us for this new Mini-Summit featuring seven pre-recorded sessions handpicked from our most popular past events.
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NEW! Mini-Summit
Join us for this new Mini-Summit featuring seven pre-recorded sessions handpicked from our most popular past events.
Join us for this new Mini-Summit featuring seven pre-recorded sessions handpicked from our most popular past events.
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