Kulsoom Pervez: Building Trust, Not Agendas, And Learning To Be A Better Scrum Master

In this episode, Kulsoom discusses her challenging experience as a Scrum Master with a team new to agile in a scaled agile environment. Facing the departure of the previous Scrum Master, she steps in with determination but quickly adopts an overly directive approach. This causes change fatigue among team members, who were already struggling with a steep learning curve and significant changes in their work methods. Reflecting on this, Kulsoom advises new Scrum Masters to observe and understand a team’s dynamics without a pre-set agenda, emphasizing the importance of building comfort and trust, and embracing curiosity over the need to “fix” the team.

The inspiring story of how a failing hospital turned things around with Agile and Lean

Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story – How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.

About Kulsoom Pervez

Kulsoom is passionate about constructing sustainable, resilient, and high-performing teams, consistently delivering value to customers through the transformative power of Agility. She embodies a leadership style that inspires, empowers, and fosters the growth of her colleagues. Kulsoom enjoys reading and has also dabbled in blogging.

You can link with Kulsoom Pervez on LinkedIn.

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This simple checklist and calendar handout, with a coaching article will help you define the minimum enagement your PO must have with the team
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This simple checklist and calendar handout, with a coaching article will help you define the minimum enagement your PO must have with the team
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Motivate your team with the right metrics, and the right way to visualize and track them. Marcus presents a detailed How-To document based on his experience at The Bungsu Hospital
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Read about Visualization and TRANSFORM The way your team works
A moving story of how work at the Bungsu Hospital was transformed by a simple tool that you can use to help your team.
Read about Visualization and TRANSFORM The way your team works
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NEW! FREE Product Owner Mini-Summit
Join us for this new Mini-Summit featuring seven pre-recorded sessions handpicked from our most popular past events.