In this episode, Zach discusses his experience initiating change within a 10,000-employee mass transit organization plagued by violence towards its staff. Initially met with skepticism, the consulting team employed active listening and dialogue facilitation, prioritizing fair conversation. The process involved uncovering needs, contextual understanding, and addressing assaults on employees. Frustration was initially high, but they introduced motivational interviewing, emphasizing that change is difficult and often involves conflict. They posed the question, “Does the pain of staying the same outweigh the pain of changing?” Acknowledging normal feelings like fear and anger, the team encouraged acknowledging resistance, highlighting the importance of being heard and seen throughout the challenging change journey.
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About Zach Stone
Zach has worked as a process facilitator for over 17 years, as a specialist in behavioral science. He co-founded a firm that uses techniques to rebuild war zones for organizational dynamics. He has been an agilist for the past 7 years and was recently a speaker at the Global Scrum Conference. He lives in Santa Fe with his Wife and spends his time exploring canyons and trails.
You can link with Zach Stone on LinkedIn.
