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Andrew Mitchell: Communication, and Empowering Engineers, Two Product Owner Superpowers

The Great Product Owner: Marty Cagan’s Influence, Inspiring Excellence in Product Ownership

In this segment, Andrew emphasizes the importance of moving POs out of engineering and into the business to better understand business needs. Inspired by Marty Cagan’s book “Inspired”, this great PO excelled in writing effective stories and facilitated closer collaboration between developers and customers. They viewed the engineers’ involvement with customers as a helpful aid rather than a threat. This shift toward self-management empowered the team and enabled faster delivery of products. A great PO plays a crucial role in fostering collaboration, understanding business requirements, and driving successful outcomes.

The Bad Product Owner: The PO that could not communicate requirements effectively, and what to do about it

In this segment, Andrew discusses the challenges that arise from having a bad Product Owner (PO). These POs excel in discovery but struggle to communicate effectively with the team, leading to frustration and a lack of trust. Andrew suggests coaching the POs in writing clear stories and focusing on value and prioritization. Interrupting the team’s work is another issue to avoid. He emphasizes the importance of well-defined acceptance criteria in stories. Andrew also notes that problems with bad POs often stem from organizational issues rather than individual skills. Bringing the team closer to the discovery work can help address these challenges effectively.

The Ultimate Guide to Supporting Product Owners as a Scrum Master

Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.

About Andrew Mitchell

Andrew prioritizes people when building products, aiming for happy and engaged employees who create great products and serve customers well. He emphasizes trust, psychological safety, servant leadership, and believes Scrum is the best framework to achieve these goals.

He was also a host of the Product Owner Summit 2023, where we collaborated.

You can link with Andrew Mitchell on LinkedIn.

Get These Valuable Lessons Today!
Down-to-earth, hard-earned Scrum Masters lessons and the Tips from the Trenches e-book table of contents, delivered by email
Enter e-mail to download a clickable PO Cheat Sheet
This handy Coach Your PO cheat-sheet includes questions to help you define the problem, and links to handy, easy techniques to help you coach your Product Owner
Enter e-mail to download a clickable PO Cheat Sheet
This handy Coach Your PO cheat-sheet includes questions to help you define the problem, and links to handy, easy techniques to help you coach your Product Owner
Enter e-mail to download a checklist to help your PO manage their time
This simple checklist and calendar handout, with a coaching article will help you define the minimum enagement your PO must have with the team
Enter e-mail to download a checklist to help your PO manage their time
This simple checklist and calendar handout, with a coaching article will help you define the minimum enagement your PO must have with the team
Internal Conference
Checklist
Internal Conference
Checklist
Download a detailed How-To to help measure success for your team
Motivate your team with the right metrics, and the right way to visualize and track them. Marcus presents a detailed How-To document based on his experience at The Bungsu Hospital
Download a detailed How-To to help measure success for your team
Read about Visualization and TRANSFORM The way your team works
A moving story of how work at the Bungsu Hospital was transformed by a simple tool that you can use to help your team.
Read about Visualization and TRANSFORM The way your team works
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