Nancy and her colleagues were working with a team from the customer service and account management department. As they worked more with those teams, it was clear that the “vanilla” approach would not fit those teams’ needs, so they started adapting some ideas from Scrum to that local context. In that process, they created SCROP, Scrum for Operations. Listen in to learn how you can adapt Scrum to operational teams like sales teams or customer service teams.
About Nancy Beers
Nancy says she is here to change the world one game at a time. She plays with people to learn or unlearn things. This can either be hard skills or soft skills (aka. Human skills)
You can link with Nancy Beers on LinkedIn and connect with Nancy Beers on Twitter.