Dahm Hongchai: Learning to ask questions with empathy

In this episode, we explore how the skill of asking questions is so critical for PO’s, and we learn from Dahm some exercises to show the importance of that skill. 

The Great Product Owner: The Deep Listening PO

Great Product Owners are good at listening to the team, and the stakeholders, but mostly to the customers and the market. In this segment, we talk about how PO’s can practice deep listening, and use that skill to improve their effectiveness in the role. 

The Bad Product Owner: Learning to ask questions with empathy

Bad Product Owners have many lacking features, but in this segment, we focus especially on the inability to ask questions from the team, and the customers. Dahm shares some of his signature workshops, and how he uses those controlled environments to help PO’s learn how to go deeper in the understanding of the team and the customer.

Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.

About Dahm Hongchai

Dahm Hongchai is an Agile coach, a Scrum Master, and a business consultant with 5 years experience in high-tech and Startup industries in Silicon Valley, Thailand, and Australia. He was the first Thai to become a Scrum Trainer (ST) with Scrum Inc. Dahm also has 10+ years of experience with other approaches such as Lean Manufacturing and Six Sigma. And he is an Agile trainer and helps people to understand Agile via, for example Agile Cooking.

You can link with Dahm Hongchai on LinkedIn.

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Down-to-earth, hard-earned Scrum Masters lessons and the Tips from the Trenches e-book table of contents, delivered by email
Enter e-mail to download a clickable PO Cheat Sheet
This handy Coach Your PO cheat-sheet includes questions to help you define the problem, and links to handy, easy techniques to help you coach your Product Owner
Enter e-mail to download a clickable PO Cheat Sheet
This handy Coach Your PO cheat-sheet includes questions to help you define the problem, and links to handy, easy techniques to help you coach your Product Owner
Enter e-mail to download a checklist to help your PO manage their time
This simple checklist and calendar handout, with a coaching article will help you define the minimum enagement your PO must have with the team
Enter e-mail to download a checklist to help your PO manage their time
This simple checklist and calendar handout, with a coaching article will help you define the minimum enagement your PO must have with the team
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Checklist
Internal Conference
Checklist
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Download a detailed How-To to help measure success for your team
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A moving story of how work at the Bungsu Hospital was transformed by a simple tool that you can use to help your team.
Read about Visualization and TRANSFORM The way your team works