Tomo Lennox: Customer-delight as the success KPI, and how to measure end-to-end success

Tomo suggests we consider “customer-delight”, the measure of success. However, that is hard to measure. In this episode, we explore how we might be able to measure “customer delight” and mention some “end-to-end” tools we can use to help the teams be aware that their work only produces value after team-external activities are completed. 

Featured Retrospective Format for the Week: The Best Story this sprint

Tomo starts by recommending we always have more than one format ready to go when preparing a retrospective. However, we explore “The Best Story” retrospective format that helps team members talk about their work. In this segment, we also refer to the “mood-graph” (aka Journey Lines for the Sprint). 

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About Tomo Lennox

Tomo has 20 years of experience in project management, both waterfall, and Agile. A few years ago he was at David Anderson’s first Kanban Conference and has been a fanatic ever since, even though he has lost several jobs as a result of it. Tomo became then an advocate for projection over guessing, and reactive planning.

You can link with Tomo Lennox on LinkedIn and connect with Tomo Lennox on Twitter.

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