Ademar Perez: The problems that happen when the team listens to the Product Owner, but does not understand the customer

Ademar joined a team that was dependent on the Product Owner to create and prioritize the User Stories for the team. The team would always wait for the PO to drive the conversation, and would never challenge or question the PO’s ideas. It was a “yes” team. Ademar found out that this team had been told that “the PO is the customer!” But this was hiding a bigger problem, the team did not know who the customer really was. Listen in to learn about the anti-patterns that develop when the team does not think about the customer on their own. 

In this episode, we refer to Marty Cagan’s work as well as the Scrum Guide

Featured Book for the Week: The Scrum Fieldbook, by JJ Sutherland

In The Scrum Fieldbook: A Master Class on Accelerating Performance, Getting Results, and Defining the Future, by JJ Sutherland, Ademar learned that Scrum is not only made for software, it can work in any industry and organization. In this segment, we also refer to Coaching Agile Teams, by Lyssa Adkins

 

How can Angela (the Agile Coach) quickly build healthy relationships with the teams she’s supposed to help? What were the steps she followed to help the Breeze App team fight off the competition? Find out how Angela helped Naomi and the team go from “behind” to being ahead of Intuition Bank, by focusing on the people! Download the first 4 chapters of the BOOK for FREE while it is in Beta!

About Ademar Perez

Ademar Perez is cultivating high performing product teams as an Agile Coach at Xero. He fell in love with the Agile way of working after seeing 5 to 6 scrum teams collaborate to develop a customer facing application. Since then, Ademar has helped over 30+ teams become self-organizing and high-performing.

You can link with Ademar Perez on LinkedIn.

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This handy Coach Your PO cheat-sheet includes questions to help you define the problem, and links to handy, easy techniques to help you coach your Product Owner
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This handy Coach Your PO cheat-sheet includes questions to help you define the problem, and links to handy, easy techniques to help you coach your Product Owner
Enter e-mail to download a checklist to help your PO manage their time
This simple checklist and calendar handout, with a coaching article will help you define the minimum enagement your PO must have with the team
Enter e-mail to download a checklist to help your PO manage their time
This simple checklist and calendar handout, with a coaching article will help you define the minimum enagement your PO must have with the team
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Internal Conference
Checklist
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Motivate your team with the right metrics, and the right way to visualize and track them. Marcus presents a detailed How-To document based on his experience at The Bungsu Hospital
Download a detailed How-To to help measure success for your team
Read about Visualization and TRANSFORM The way your team works
A moving story of how work at the Bungsu Hospital was transformed by a simple tool that you can use to help your team.
Read about Visualization and TRANSFORM The way your team works