Jesse Houwing: Customer collaboration AND contract negotiation for Scrum Masters

While working on a project for a client, Jesse was able to help develop a good collaboration with the client, and the client was happy with the team’s deliverables… except that Finance and Legal got involved and refused to pay. The reason was that even if the collaboration was working well with the people who would use the software, the Finance, and Legal department wanted to withhold payment due to missing functionality. 

The final user and client did not want or need that functionality, but it was written in the contract. 

There’s a key lesson here for us Scrum Masters: even when we focus on customer collaboration, we must not forget that contracts may be strictly enforced, and we must be ready for it. Jesse shares some tips on how to be ready for such situations.

About Jesse Houwing

Father of 2, husband of 1, Professional Scrum Trainer with Scrum.org, Steward of the Scaled Scrum curriculum there, gadgeteer and techy at heart. Lives in the middle of The Netherlands.

You can link with and connect with Jesse Houwing on Twitter.

Get These Valuable Lessons Today!
Down-to-earth, hard-earned Scrum Masters lessons and the Tips from the Trenches e-book table of contents, delivered by email
Enter e-mail to download a clickable PO Cheat Sheet
This handy Coach Your PO cheat-sheet includes questions to help you define the problem, and links to handy, easy techniques to help you coach your Product Owner
Enter e-mail to download a clickable PO Cheat Sheet
This handy Coach Your PO cheat-sheet includes questions to help you define the problem, and links to handy, easy techniques to help you coach your Product Owner
Enter e-mail to download a checklist to help your PO manage their time
This simple checklist and calendar handout, with a coaching article will help you define the minimum enagement your PO must have with the team
Enter e-mail to download a checklist to help your PO manage their time
This simple checklist and calendar handout, with a coaching article will help you define the minimum enagement your PO must have with the team
Internal Conference
Checklist
Internal Conference
Checklist
Download a detailed How-To to help measure success for your team
Motivate your team with the right metrics, and the right way to visualize and track them. Marcus presents a detailed How-To document based on his experience at The Bungsu Hospital
Download a detailed How-To to help measure success for your team
Read about Visualization and TRANSFORM The way your team works
A moving story of how work at the Bungsu Hospital was transformed by a simple tool that you can use to help your team.
Read about Visualization and TRANSFORM The way your team works
NEW! FREE Product Owner Mini-Summit
Join us for this new Mini-Summit featuring seven pre-recorded sessions handpicked from our most popular past events.
NEW! FREE Product Owner Mini-Summit
Join us for this new Mini-Summit featuring seven pre-recorded sessions handpicked from our most popular past events.
NEW! Mini-Summit
Join us for this new Mini-Summit featuring seven pre-recorded sessions handpicked from our most popular past events.
Opens in a new tab.
NEW! Mini-Summit
Join us for this new Mini-Summit featuring seven pre-recorded sessions handpicked from our most popular past events.
Join us for this new Mini-Summit featuring seven pre-recorded sessions handpicked from our most popular past events.
(Opens in a new tab)