Rachel Macasek: Building trust between Product Owner and the rest of the Scrum team

The difference between a passionate and committed team might be as simple as the attitude the PO brings to work. Which of these describes your PO right now? 

The Great Product Owner: Sparking passion and commitment as a Product Owner

When PO’s are able to explain the problem that they want to solve, they enable the designers, developers, and testers to contribute their perspective and help the PO improve their possible solution ideas. When the PO focuses on the problems to solve, rather than the solutions they may also help spark passion and commitment in the team!

The Bad Product Owner: Building trust between PO and the rest of the Scrum team

When the PO does not have faith in the team’s ability to work on the problems they want to solve, they often rely on micro-management, and solutioneering (describing solutions instead of customer problems). This, in turn, prevents the team from being creative, bringing their best thinking to the product, and ultimately leads to demotivation and resignation in the team. Rachel asks us to work with the Product Owner and find ways to focus on understanding the problems and enabling the team to bring their creativity to the work. 

In this episode, we refer to the Coach your PO e-course that we’ve created at the Scrum Master Toolbox Podcast, to help you work with the Product Owners directly and bring about the right focus to their work. 

Are you having trouble helping the team working well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at: bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.


About Rachel Macasek

Rachel is passionate about individual and team growth. She has fostered an environment of collaboration and continuous improvement in the manufacturing, biotech, and software industries. Currently, Rachel is focused on the power of an individual and recently acquired her Leadership and Performance Coaching certification.

You can link with Rachel Macasek on LinkedIn and connect with Rachel Macasek on Twitter.

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