Chelsie Raiola: How Scrum Masters can help teams handle critical escalations

Once in while, Scrum teams need to face critical situations. In this episode, we explore what a Scrum Master can do to help a team that is facing a critical customer escalation. These are situations where urgency can easily lead to conflict and negatively affect a team. Are you ready to handle such a situation? Listen in to learn how Chelsie tackled that challenge.

About Chelsie Raiola

Chelsie has been working as a Scrum Master in the Greater Boston Area for just over two years. She has experience working with both co-located and distributed teams developing on-premise and SaaS solutions worldwide. She is an avid lover of technology, dogs, and bullet journals, Chelsie loves finding ways to bring Agile outside of the office.

You can link with Chelsie Raiola on LinkedIn

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